20 beste vacatures voor de functie van operationeel manager in wormer (nieuwe medewerkers gezocht)

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Regional Operations Manager Benelux

Upway -
Amsterdam

Nu solliciteren

Vacaturegegevens

Fulltime
€ 60.000 - € 75.000 per jaar
23 uur geleden

Kwalificaties

Logistiek
Engels

Volledige vacaturetekst

Upway is looking for a Regional Operations manager for the Benelux region. This is a management role for someone who combines strong customer empathy with operational discipline, and who can bring structure, clarity, and consistency to complex, fast growing environments.

The Regional Operations Manager oversees all customer-facing operations, from pre-sales to warranty management, logistics Quality and new demand models ( such as Leasing ) for the Benelux market.

They will work closely with the General Manager, UpCenter Operations team (particularly the UpCenter leads of Amsterdam and Antwerp) and product and central teams to identify, implement, and monitor operational improvements across the business.

Key Responsabilities

Costumer Care

Manage a growing team of 15+ support agents including team leads.
Ensure quality standards are met, analyze customer feedback to keep raising the bar.
Own escalations and recovery — senior owner for major customer issues, coordinating internally and turning bad moments into trust-building ones.
Act as the Voice of the Customer into product, commercial, and ops.
Be the Primary point of contact for leasing partners on operational and support matters.

Logistics

Responsible for inbound and outbound cost efficiency by optimizing routes and negotiating quotes.
Be the point of contact for our main logistics partner, ensuring the best customer experience.

Skills, knowledge & expertise

Strong academic background
2/3 years of experience in Operations, with previous experience in customer care operations seen as a plus
Previous people management experience is a plus
Fluency in Dutch and in English
Ability to be both operational and data driven
Good problem solving skills
Comfort with working in a fast-paced and changing environment
Attention to details and obsession for operational excellence
Readiness to be fully accountable for a complex operational scope

Why join Upway

Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.

About Upway

At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.

Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.

We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.

Nu solliciteren

Verfijn je zoekopdracht

operationeel manager vacatures in wormer

Regional Operations Manager Benelux

Business Operations Manager - Germany

Operationeel ITIL Change Manager – Managed Services

Body Repair Operations Manager

Operations Manager

Principal Operations Manager

Manager (Service) Operations

Distrigo Commercial Operations Manager

Housekeeping Operations Manager (m/f/d)

Operationeel Manager warehouse/e-commerce

Air Freight Customer Operations Manager

Content Operations Manager

Housekeeping Operations Manager (m/f/d)

Business Operations Manager - Benelux

Asset Management Internship - Operational Due Diligence

Manager Strategy & Operations - Sustainability Advisory Publieke Sector

Manager Aviation Strategy & Operations – Airline Advisory

Real Estate Sales & Operations Manager

Manager Aviation Strategy & Operations – Public Sector

Manager Operations Support

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van operationeel manager in wormer

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