Freelance | €15/hour | 16–28 hrs/week
Ludwig’s Original Tours is a young and growing tour company based in Amsterdam. We run everything from cultural walking tours to high-energy nightlife experiences, welcoming travelers from all over the world.
We are a small team that takes what we do seriously, but we also like working with good energy and good people. Behind the scenes, things are structured and organized, because great guest experiences do not happen by accident.
If you like responsibility, moving fast, and being part of something that’s still growing and improving, you will probably feel at home here.
We are looking for a reliable, detail-oriented Operations Manager to support the day-to-day coordination of our tours. In this role, you will be responsible for operational logistics, communication with partners, updates across booking platforms, and general customer support before tours begin.
This position is ideal for someone who enjoys structure, problem-solving, and keeping processes organized. While operations will be your primary focus, you will also assist with customer service, administrative tasks, and occasional support in other areas of the business. Over time, there is potential to specialize based on your strengths and interests.
- Coordinate daily operations, including scheduling, capacity adjustments, and logistics.
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Communicate with partner venues.
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Update and maintain booking information across platforms.
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Respond to guest inquiries prior to tours and provide clear, professional support.
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Assist guides with schedules, updates, and essential information for tour execution.
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Monitor bookings, guest numbers, and operational changes that may affect tours.
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Maintain accurate internal documentation and support process improvements.
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Provide general administrative support and assist in other business areas as needed.
- Strong organizational skills with high attention to detail.
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A proactive mindset with the ability to manage multiple tasks simultaneously.
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Clear and professional communication skills (written and verbal).
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Experience in operations, customer service, hospitality, tourism, or similar roles is a plus.
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Comfortable working with online platforms, booking tools, and spreadsheets.
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Problem-solving ability and a calm, dependable approach to daily challenges.
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Fluent in English. Fluency in Dutch or other languages are a plus.
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Based in the Amsterdam and able to work hybrid.
- Freelance (ZZP) contract.
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€15 per hour.
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16–28 hours per week, depending on workload and availability.
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Future possibility of a hybrid work setup with an on-site gym (part remote, part on-site in Amsterdam).
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Opportunity to grow into a more specialized role as the company expands.
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Work with a small, dedicated team focused on delivering excellent guest experiences.
