20 beste vacatures voor de functie van business development director, consumer in deurne (nieuwe medewerkers gezocht)

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Complaints Officer (all genders)

FrieslandCampina -
Nuenen

Nu solliciteren

Vacaturegegevens

Parttime | Fulltime
€ 3.898,65 - € 4.196,34 per maand
19 uur geleden

Secundaire arbeidsvoorwaarden

Reiskostenvergoeding
Pensioen

Kwalificaties

Frans
Microsoft Excel
SAP
Supplychain
Engels
Bachelor
Communicatieve vaardigheden
Duits

Volledige vacaturetekst

Beschrijving van de vacature

Functietitel: Complaints Officer (all genders)

Vacaturelocatie (kort): Nuenen, NLD, 5674TE

Discipline: Quality & HSE

Career Site Contract Hours: 32-40

Within the Customer supply chain QA and Complaints team of FrieslandCampina Professional we are looking for a Complaints Officer. In this role you enable FrieslandCampina Professional to win in the market by ensuring that all the customer complaints are handled with speed and knowledge; answers to customers need to have enough content to guarantee that Professional customers are satisfied.

What we ask

A Bachelor Degree
Experience in a customer complaints environment
Fluent in Dutch & English
Knowledge of French & German
Accurate and good knowledge of SAP and Excel
Good communication skills
Customer focused and able to act with speed and decisiveness to achieve the best results
You take responsibility for your work
able to act in different cultures and in an international setting

What we offer
At FrieslandCampina, you will work with strong and trusted brands enjoyed by millions of consumers every day, including Campina, Friso, Chocomel, and Frisian Flag. As a dairy cooperative, we combine an international working environment with a strong focus on sustainability, innovation, and personal development. Here, you will have the opportunity to make a real impact—on your team, the production site, and the products we are proud of.

In addition, you can expect an attractive employment package, including:

A gross monthly salary between €3.898,65 and €4.196,34 (based on a fulltime workweek) depending on your knowledge and experience;
A 36-hour working week , a 5% year-end bonus , and an excellent pension scheme;
Travel allowance of €0.23 per kilometre (up to 30 km one way);
200 hours of annual leave , with the option to purchase or sell up to 40 additional hours each year;
Extensive support for your health and well-being, including health support services, employee assistance programmes, and a variety of vitality and wellness initiatives.

Vacancy description
As Complaints Officer you are part of the customer supply chain QA and Complaints team of FrieslandCampina Professional. You are reporting to the Complaints Manager. You perform a key role in enabling customer satisfaction with regard to complaints by providing quick and qualitative answers on complaints.

In this position you will be responsible for:

The administrative processing, handling and communication of customer complaints and this as much as possible within the set deadlines.
Managing the complaints in SAP or another Customer complaints system- Monitoring recurring ‘similar’ or severe complaints, starting up the escalation process.
Making sure that all required information to investigate the complaints is available.
Reviewing the investigation report to write an answer for the customer/consumer
Discussing the result of analysis with the Business Unit/Key Account Manager concerned
Communicating in a professional way with the customer about the status and settlement of a reported complaint
Taking into account the complex structure of legal entities when entering the complaint• Coordinating the returned goods and correct processing return orders within the systems.
Managing together with the Customer Care department the financial settlement of the customer complaints, returned goods ( Credit notes).

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.As Complaints Officer you are part of the customer supply chain QA and Complaints team. You are reporting to the Complaints Manager. The team consist of people located in Lummen (BE), Nuenen (NL). The Complaints Officer will be based in Lummen (B) or in Nuenen (NL)

Recruiter: Dennis van Straaten

Recruiter email: [email protected]

Waarom jij bij ons wilt werken:

Een inspirerend doel

Betere voeding voor de wereld en een goed inkomen voor onze boeren, nu en voor toekomstige generaties.

Een coöperatieve cultuur

Gekenmerkt door wereldwijde samenwerking, respect en gedeeld succes.

Een tastbare impact

Ruimte voor jouw ambitie, met autonomie en een duidelijke focus.

Jouw groei is onze groei

We investeren in jouw persoonlijke en professionele ontwikkeling via trainingen en opleidingen.

Heb je vragen?

Neem gerust contact op met onze recruiter

✉ [email protected]

Nu solliciteren

Verfijn je zoekopdracht

business development director, consumer vacatures in deurne

Complaints Officer (all genders)

Global Product Management Intern

Senior Specialist Procurement - Site Services

Operations Specialist

Product circularity engineer

Marketing & Communicatieadviseur

Nike - Athlete (sales associate)

Video Creative Specialist

Product Marketing Head (d/m/w)

Store Manager Fossil - Bijenkorf Eindhoven & Maastricht - FT

Manager Huisvesting en Facilitair

Teamlead HR Advies

Senior Backend Developer

System Solution Engineer - Optical Interconnect CMOS ICs for Datacom (d/m/w)

Internship - Industrial Design IX

Biosafety officer, Specialist Safety & Environment

Senior Computational Biologist

Product Innovation & AI-Powered Video Creation Internship – Philips Avent Experience Innovation

Student Assistant (m/f/d) in the area of Optical Characterization & Photonics at our location in Eindhoven (NL)

Student Assistant (m/f/d) in the area of Device Modeling & Characterization at our location in Eindhoven (NL)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van business development director, consumer in deurne

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