20 beste vacatures voor de functie van virtual assistant in 2134 hoofddorp (nieuwe medewerkers gezocht)

Customer Service Technology Specialist
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Assistent Controller
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Recruiter
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Senior Account Manager Benelux - Wolters Kluwer Health - UpToDate
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Business Intelligence Manager
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Senior AI Engineer (Libra - Legal AI Assistant) (m/w/d)
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- APIs
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Vice President Revenue Operations L&R Division
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Associate Director, Technology Product Management (Process Safety Management)
Wolters Kluwer —Alphen aan den Rijn
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Content Vendor Manager
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Pricing Associate Director – CCH® Tagetik (Enterprise Performance Management)
Wolters Kluwer —Alphen aan den Rijn
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Tax Accountant & Controller
Wolters Kluwer —Alphen aan den Rijn
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- Microsoft Word
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HR Manager
Wolters Kluwer —Alphen aan den Rijn
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Humanitas —Amsterdam
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Senior assistent accountant audit
Moore MKW —Noordwijk
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Senior assistent accountant accountancy - Noordwijk
Moore MKW —Noordwijk
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Snel solliciteren
Senior assistent accountant accountancy - Amsterdam
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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van virtual assistant in 2134 hoofddorp

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Customer Service Technology Specialist

Wolters Kluwer -
Alphen aan den Rijn

Nu solliciteren

Vacaturegegevens

Fulltime

Kwalificaties

Engels
Analytisch vermogen
Bachelor
Risicomanagement
ICT
Nederlands

Volledige vacaturetekst

Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology.

The Customer Service Technical Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining Enablon customers. The Customer Service Technical Specialist provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies. Enablon is an extremely broad platform with a proprietary programming language, more than a hundred modules, highly configurable, and therefore each customer solution is unique.

The Customer Service Technical Specialist is directly responsible for the qualification and tracking of client requests, and most importantly, providing solutions (expertise, configuration, development, etc.) within the expected response time applicable to the client. He/she also may provide additional support services such as product refreshers and coaching. Some requests are quick wins (configuration/coding on the spot with customers or coaching workshops), but many are mini agile implementation projects, lasting a few weeks to over a month.

The Customer Service Technical Specialist is an independent thinker who understands and does what it takes to have a delighted customer by providing design, configuration development, testing, and expertise services.

Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Customer Support Technical Manager, and work under the leadership of the Associate Director, Customer Success, CP & ESG Enablon.

Required Job Qualifications (minimum):

Advanced Troubleshooting: Diagnosing and resolving a broader range of issues.
Project Assistance: Supporting technology projects aimed at improving service.
Training: Ability to guide and train new team members.
Documentation Management: Updating support documentation.
Customer Guidance: Providing clear instructions to customers.
Collaborative Problem Solving: Working with peers to resolve issues.
Follow-Up Skills: Ensuring thorough resolution and customer satisfaction.
Analytical Skills: Identifying patterns in technical issues.

Preferred Job Qualifications

Bachelor’s degree or equivalent related work experience.
At least 2 -3 years work experience in IT domain

Essential Duties and Responsibilities

Perform advanced troubleshooting for a wider range of technical issues.
Assist in the implementation of new procedures and techniques in customer support.
Participate in projects aimed at improving support systems and processes.
Provide step-by-step guidance to customers for product installations.
Update and maintain support documentation.
Train new employees on basic technical support procedures.
Collaborate with team members to resolve escalated issues.
Conduct follow-ups to ensure issue resolution and customer satisfaction.
Analyze recurring customer issues and suggest improvements.
Maintain current knowledge of emerging product features.

Languages: a perfect command of English is required for this role. Dutch is a plus.

Location: Alphen aan den Rijn, the Netherlands

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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virtual assistant vacatures in 2134 hoofddorp

Customer Service Technology Specialist

Legal Editor

Assistent Accountant

Assistent Controller

Recruiter

Business Development & Strategy Analyst

Associate Director, External Communications – Legal & Regulatory (EU)

Senior Account Manager Benelux - Wolters Kluwer Health - UpToDate

Business Intelligence Manager

Senior AI Engineer (Libra - Legal AI Assistant) (m/w/d)

Vice President Revenue Operations L&R Division

Associate Director, Technology Product Management (Process Safety Management)

Content Vendor Manager

Pricing Associate Director – CCH® Tagetik (Enterprise Performance Management)

Tax Accountant & Controller

HR Manager

Secretaris

Senior assistent accountant audit

Senior assistent accountant accountancy - Noordwijk

Senior assistent accountant accountancy - Amsterdam

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van virtual assistant in 2134 hoofddorp

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