20 beste vacatures voor de functie van customer support professional in zetten (nieuwe medewerkers gezocht)

Customer Success Manager
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- Fulltime
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- Microsoft Outlook
- Engineering
- Engels
Snel solliciteren
Mobility Specialist
AutoBinck Group —Arnhem
- € 3.400 - € 4.500 per maand
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- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Reiskostenvergoeding
Snel solliciteren
Mobile App Developer (English)
4PS —Ede
- Azure
- DevOps
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process engineer | Lamers High Tech Systems
Aalberts advanced mechatronics —Nijmegen
- € 3.000 - € 4.700 per maand
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- Engels
- Analytisch vermogen
Snel solliciteren
Legal Engineer
Poelmann van den Broek —Nijmegen
- € 3.737 - € 5.338 per maand
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Dutch speaking Customer Support Agent to sunny Athens
Next Job Abroad —Arnhem
- Engels
- Hotel
- Computervaardigheden
- Taaltraining aangeboden
Snel solliciteren
Key Account Manager
Innova Market Insights —Arnhem
- Fulltime
- Engels
- Bachelor
- Onderhandelen
- Kosteloos parkeren
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QHSE Manager
Wageningen University & Research —Wageningen
- € 4.741 - € 7.068 per maand
- Fulltime
- Laboratoriumervaring
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- Master
Sales consultant (Key Accounts) Control Room (AV/IT)
INTER Forward Solutions —Duiven
- Parttime
- Verkoopervaring
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Kuehne+Nagel —Tiel
- Engels
- Analytisch vermogen
- Zonder diploma
Project Manager (Move Program)
Mettler Toledo —Tiel
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- Master
3 dagen
Customer Experience & Product Operations Internship
Milence —Arnhem
- Hybride werken
- Verkoopervaring
- Engels
- Master
Snel solliciteren
12 dagen
E-mail & CRM Marketeer
Dormio Group Support —Arnhem
- Fulltime
- Engels
- SQL
- Analytisch vermogen
- Productkorting werknemers
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Snel solliciteren
12 dagen
Process Improvement Specialist
FedEx EU —Duiven
- Fulltime
- Microsoft Excel
- Engels
- Analytisch vermogen
5 dagen
RA Specialist
Eurotrol —Ede
- Fulltime
- Engels
- Master
- Analytisch vermogen
5 dagen
Key Account Manager
Arbex —Ede
- Online sollicitatie
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- Marketing
- Engels
- Microsoft Office
- Flexibele werkuren
3 dagen
Treasury & Accounting Specialist
Tanatex Chemicals —Ede
- Engels
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12 dagen
Security Risk Officer
TenneT TSO GmbH —Arnhem
- € 4.276 - € 8.443 per maand
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- Timmerwerk
- Engels
- ICT
- Flexibele werkuren
HSE Manager and Production Supervisor
ADM —Oss
- ERP systemen
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- Leidinggevende ervaring
F&B Associate
Odyssey Hotel Group —Nijmegen
- Fulltime
- Microsoft Excel
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Snel solliciteren

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Customer Success Manager

Spacewell -
Arnhem

Snel solliciteren

Vacaturegegevens

Fulltime

Kwalificaties

Microsoft Outlook
Engineering
Engels
Analytisch vermogen
Bachelor
B2B
SaaS
Bedrijfskunde
Accountbeheer
Duits

Volledige vacaturetekst

About the role

As a Customer Success Manager, you help our Belgian customers realize measurable value from Spacewell's Workplace, Energy, Asset, and Maintenance solutions. You act as a strategic partner for a portfolio of B2B customers, guiding them from onboarding and adoption to value realization, renewal, and expansion across the full Spacewell portfolio.

Using the Winning by Design SPICED framework (Situation, Pain, Impact, Critical event, Decision), you translate customer insights into structured success plans and concrete business outcomes that make buildings smarter, more sustainable, and more efficient.

What you will do

You will be responsible for the full customer lifecycle of your accounts, with a strong focus on onboarding, value, retention, and expansion.
Lead and coordinate onboarding and implementation for new customers, defining clear success plans with objectives, milestones, and adoption targets.
Act as the primary point of contact for your customer portfolio, building strong relationships with both business and technical stakeholders at different levels of the organization.
Facilitate structured Quarterly Business Reviews (QBRs) using the SPICED framework: review delivered value, quantify Impact, identify Critical events (renewals, audits, ESG deadlines), and align on next Decisions and actions.
Monitor product usage, health scores, and engagement metrics; proactively identify risks, define remediation plans, and coordinate with Support, Professional Services, Product, and Sales.
Translate customer goals and operational data into clear business value for operational leaders, finance stakeholders, and C‑level executives.
Identify and qualify upsell and cross‑sell opportunities (additional modules, sites, services) in collaboration with Sales, always linking them to measurable outcomes for the customer.
Maintain accurate and structured account data in CRM and Customer Success tools, including SPICED fields, health metrics, forecasting data, and risk indicators.
Prepare and present structured reports and account reviews summarizing customer health, adoption progress, risks, renewal outlook, and expansion potential.
Capture and structure product feedback and customer insights, and share them with Product and Marketing to influence roadmap and go‑to‑market improvements.

Who you are

You are a customer‑centric, data‑driven relationship builder who enjoys working at the intersection of technology, business value, and long‑term partnerships.
Bachelor's degree in Engineering, IT, Business, or a related field (or equivalent experience).
2–4 years of experience in Customer Success or account management in a B2B SaaS environment.
Experience in PropTech, facility management, energy management, or building operations is a strong plus.
Proven track record in driving retention and expansion (e.g. reducing churn, increasing adoption, or growing ARR within existing accounts).
Familiarity with, or strong interest in, the SPICED framework and other modern customer‑centric methodologies.
Comfortable working with CRM and Customer Success tools, including health scores and structured account data.
Strong business acumen and the ability to engage with operational, financial, and executive stakeholders.

You also bring the following competences:

Customer‑centric mindset: you focus on understanding customer goals, challenges, and impact metrics to ensure long‑term value realization.
Strategic and consultative approach: you connect customer objectives with broader business value and translate data, dashboards, and workflows into clear recommendations.
Strong relationship management: you build and maintain trusted partnerships across different organizational levels.
Analytical and commercial skills: you interpret usage and financial indicators, identify risks and growth opportunities, and recognize expansion potential in a value‑driven way.
Excellent communication: you communicate clearly in German and English and feel confident facilitating workshops and QBRs.
Collaboration & ownership: you work cross‑functionally with Sales, Product, Support, and Professional Services and take proactive ownership with a can‑do attitude.

Why join Spacewell

At Spacewell, you will join an international and innovative team that is shaping the future of smart buildings. Our platform connects workplace management, energy optimization, asset management, and maintenance to help organizations create smarter, more sustainable buildings.

Our Spacewell benefits

A competitive salary package tailored to your experience, so you're rewarded for the value you bring.
Performance-based bonus – your contributions make the difference, and we make sure you feel it.
Company lease car for comfort and mobility.
28 days of holiday to recharge, relax, and enjoy time off.
Flexible hybrid working (50/50) – the best of both worlds: collaborate in the office, focus from home.
Work in a modern, inspiring office that proudly showcases our products and offers a vibrant team atmosphere.
60% employer contribution to your pension – because your future matters.
Plenty of extra perks, including homeworking allowance, lease-a-bike program, "benefits to work" discounts, fun Thursday afternoon drinks, big summer events, and cozy Christmas celebrations.

Snel solliciteren

Verfijn je zoekopdracht

customer support professional vacatures in zetten

Customer Success Manager

Mobility Specialist

Mobile App Developer (English)

process engineer | Lamers High Tech Systems

Legal Engineer

Dutch speaking Customer Support Agent to sunny Athens

Key Account Manager

QHSE Manager

Sales consultant (Key Accounts) Control Room (AV/IT)

Team Leader Business Support - Contract Logistics

Project Manager (Move Program)

Customer Experience & Product Operations Internship

E-mail & CRM Marketeer

Process Improvement Specialist

RA Specialist

Key Account Manager

Treasury & Accounting Specialist

Security Risk Officer

HSE Manager and Production Supervisor

F&B Associate

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer support professional in zetten

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