20 beste vacatures voor de functie van customer care specialist in amsterdam, nh (nieuwe medewerkers gezocht)

Churn Specialist | DTC E-commerce | 100% Remote EU
Foxelli Group —Amsterdam
- € 2.500 - € 2.800 per maand
- Fulltime
- Thuiswerk
- Fiscale ervaring
- Bovenwettelijk betaald verlof
- Budget voor professionele ontwikkeling
Physical Security Operations Specialist I
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- Fulltime
- Hybride werken
- Engels
- Analytisch vermogen
- Projectmanagement
- Verhuisvergoeding
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Senior Legal Counsel, Accommodation Partners
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Technical Support & Product Application Specialist - Diabetes Care – Netherlands
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- Engels
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Business Process Owner - Supply Chain Management (SCM)
LeaseWeb —Amsterdam
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Manager Finance Operations EMEA
Nouryon —Amsterdam
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Fujifilm Sonosite BV —Duivendrecht
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- Oracle
- Engels
- Magazijn
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- Reiskostenvergoeding
Snel solliciteren
Strategy Associate Intern (Data & AI experience)
Workwize —Amsterdam
- Microsoft Powerpoint
- Microsoft Excel
- Kantoor
Snel solliciteren
Business Controller (Operations)
HG International b.v. —Almere
- € 70.000 - € 87.000 per jaar
- Fulltime
- ERP systemen
- Financiën
- Master
Snel solliciteren
Client Advisor German & Czech Speaker
Richemont —Amsterdam
- Fulltime
- Reiskostenvergoeding
6 dagen
Senior Technology Governance Specialist
ClearBank —Amsterdam
- Fulltime
- Analytisch vermogen
- ICT
- Financiële diensten
- Reiskostenvergoeding
- Telefoonplan
Product Owner - Public Cloud Scalability Team
LeaseWeb —Amsterdam
- € 64.000 - € 84.000 per jaar
- Engels
- Communicatieve vaardigheden
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Spare Parts Specialist – BeNeLux
BYD Europe —Hoofddorp
- Fulltime
- Microsoft Powerpoint
- Microsoft Excel
- Engels
14 dagen
Client Advisor Spanish & Portuguese Speaker
Richemont —Amsterdam
- Fulltime
- Spaans
- Reiskostenvergoeding
6 dagen
Data Scientist Transaction Banking
ABN AMRO —Amsterdam
- € 5.304 - € 7.577 per maand
- E-mail
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- Engels
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Data Lead
Effectory —Amsterdam Centrum
- € 90.000 - € 120.000 per jaar
- Fulltime
- Hybride werken
- Azure
- Management
- Engels
- Budget voor professionele ontwikkeling
- Flexibele werkuren
Snel solliciteren
Financial Accountant
Leviat —Amsterdam
- Fulltime
- Microsoft Excel
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Direct Tax Specialist
Applied Materials —Hoofddorp
- € 62.400 - € 85.800 per jaar
- Fulltime
- Microsoft Powerpoint
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Renewal Account Manager
Palo Alto Networks —Amsterdam
- Fulltime
- Verkoopervaring
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Senior Amazon Commercial Lead
HG International b.v. —Almere
- € 70.000 - € 90.000 per jaar
- Fulltime
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- Presentatievaardigheden
Snel solliciteren
14 dagen

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Churn Specialist | DTC E-commerce | 100% Remote EU

Foxelli Group
Amsterdam

Nu solliciteren

Vacaturegegevens

Fulltime
€ 2.500 - € 2.800 per maand

Secundaire arbeidsvoorwaarden

Bovenwettelijk betaald verlof
Budget voor professionele ontwikkeling

Kwalificaties

E-commerce
Fiscale ervaring

Volledige vacaturetekst

Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us.

At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.

If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us.

WHY JOIN FOXELLI?

Foxelli is a place for people who think deeply, learn quickly, automate repetitive work, enjoy spending time together, and build things that matter. We work hard, joke often, and don’t take ourselves too seriously.

If you’re excited about AI, eager to learn, and want to create work that genuinely means something with people who care, you’ll feel right at home with us - no matter where you are in your career.

THE ROLE

We're looking for a Churn Specialist to help us get closer to our customers - understand what they actually need, spot where we're falling short, and find ways to retain them.

You'll work across multiple Foxelli Group brands, investigate the full customer lifecycle and turn data into initiatives that actually move the needle on retention.

You won't just track churn numbers. You'll own the thinking behind what is happening with the brand and drive the ideas to help retain our customers.

If you love:

getting into customer data and finding the story behind the numbers
mapping out a customer journey and spotting where things go wrong
testing ideas - onboarding tweaks, lifecycle flows, CRO experiments, win-back sequences, etc
using AI and automations to move faster and do more with less
understanding what makes customers stay (or leave) on a psychological level
working across multiple products and brands without losing focus

And if you're someone who can take a messy churn problem, break it down into clear hypotheses, and see them through to results…

…you might be our person

WHAT YOU'LL BE DOING

Churn Analysis & Research

Analyse churn patterns across multiple Foxelli brands - when customers drop, which segments are most at risk, and what's driving it
Research competitors and benchmark what best-in-class retention looks like in our space
Use AI tools to accelerate research, surface insights, and identify patterns
Build a clear picture of our customers - their motivations, frustrations, and what "good enough to stay" actually means to them

Customer Journey & Onboarding

Audit the full customer lifecycle with a churn lens - from first-touch onboarding to long-term engagement
Identify drop-off moments and experience gaps that are costing us customers
Own initiatives to improve onboarding flows and early-stage activation

Retention Initiatives & Experimentation

Develop hypotheses and run experiments - lifecycle communications, CRO tests, loyalty mechanics, win-back campaigns, cancellation flows
Build and maintain automations that support retention at scale - triggered flows, at-risk alerts, personalised sequences
Use AI to generate ideas, draft copy, simulate scenarios, and iterate faster
Track the impact of every initiative and iterate based on results
Document what worked, what didn't, and why

AI & Automations

Build and maintain automations that support retention initiatives at scale
Proactively explore how AI can improve the way we understand and respond to churn
Stay current with new tools and bring ideas to the table before anyone asks

WHAT YOU BRING

Proven experience diagnosing churn, not just reporting on it, but getting to the root of it
Comfortable working with data: cohort analysis, funnel metrics, A/B test results
Hands-on experience with customer journey mapping, onboarding optimisation, or CRO
Experience building automations: triggered flows, lifecycle sequences, or similar
Able to turn messy data into a clear point of view and present it to senior stakeholders
Has worked across multiple products or brands
Uses AI tools beyond basic prompts and actively looks for ways to automate and improve workflows

THE RECRUITMENT PROCESS

Apply - A simple form that helps us know who’s stepping into our world.
Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space
Text Task - A small real-world challenge so we can see how you approach problems in action.
Interview - A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together

FIXED SERVICE FEE

2,500 - 2,800 euros after taxes (depending on your skills, competencies, and experience).

PERKS & BENEFITS

Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness.
Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
A budget for your home office setup so you’re comfortable working how you like and where you like.
Strong company culture and a network of unique individuals that celebrate you.

ELIGIBILITY & LOCATION REQUIREMENTS

This role is 100% remote.

Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.
For full-time roles, we ask that you’re available for at least 5 hours during typical EET working hours — it keeps collaboration smooth and communication easy.
(This doesn’t apply to part-time roles.)

Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Nu solliciteren

Verfijn je zoekopdracht

customer care specialist vacatures in amsterdam, nh

Churn Specialist | DTC E-commerce | 100% Remote EU

Physical Security Operations Specialist I

Senior Legal Counsel, Accommodation Partners

Technical Support & Product Application Specialist - Diabetes Care – Netherlands

Business Process Owner - Supply Chain Management (SCM)

Manager Finance Operations EMEA

Repair Technician

Strategy Associate Intern (Data & AI experience)

Business Controller (Operations)

Client Advisor German & Czech Speaker

Senior Technology Governance Specialist

Product Owner - Public Cloud Scalability Team

Spare Parts Specialist – BeNeLux

Client Advisor Spanish & Portuguese Speaker

Data Scientist Transaction Banking

Data Lead

Financial Accountant

Direct Tax Specialist

Renewal Account Manager

Senior Amazon Commercial Lead

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer care specialist in amsterdam, nh

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