20 beste vacatures voor de functie van support agent in amsterdam (nieuwe medewerkers gezocht)

Team Lead Customer Support - DACH
Tellent —Amsterdam
- € 45.000 - € 55.000 per jaar
- Fulltime
- Hybride werken
- Engels
- Analytisch vermogen
- Bachelor
- Reiskostenvergoeding
- Werk vanuit huis
Account Executive - New Logo, Mid-Market - Amsterdam
Salesforce —Amsterdam
- Fulltime
- Verkoopervaring
- Salesforce
- Engels
AI Builder, Emerging Talent - Danish Market
Salesforce —Amsterdam
- Fulltime
- Informatica
- Verkoopervaring
- Salesforce
Part-time Aftersales Agent (Dutch speaking)
TicketSwap —Amsterdam
- € 15,75 per uur
- Parttime
- Hybride werken
- Engels
- Bachelor
Snel solliciteren
AI Agent Oversight Intern
Carv.com B.V. —Amsterdam
- Hybride werken
- Analytisch vermogen
- AI
- Stage
Snel solliciteren
Klantenservice Medewerker
Dyme —Amsterdam
- € 2.600 - € 2.800 per maand
- Fulltime
- Microsoft Outlook
- Verkoopervaring
- Salesforce
- Reiskostenvergoeding
- Werk vanuit huis
Snel solliciteren
1 dag
Customer Care Agent | 32 - 40 uur
Veloretti BV —Amsterdam
- Fulltime
- Hybride werken
- Engels
- Kantoor
- Communicatieve vaardigheden
Snel solliciteren
Customer Service Agent
My Way —Amsterdam
- € 17,50 per uur
- Parttime
- Hybride werken
- Verkoopervaring
- Engels
- Kantoor
- Kosteloos parkeren
- Productkorting werknemers
Snel solliciteren
6 dagen
Digital Life Onderzoeksmedewerker (Researcher)
Amsterdam University of Applied Sciences —Amsterdam
- € 3.064,08 - € 4.084,93 per maand
- Fulltime
- Laboratorium
- Engels
- Master
- Reiskostenvergoeding
- Bedrijfsfitness
Support & Cleaning - Part-time
Indie Campers —Amsterdam
- Parttime
- Horeca-ervaring
- Engels
- Magazijn
Snel solliciteren
Junior Consultant - Data Science & Machine Learning Engineering
Accenture —Amsterdam
- Fulltime
- Azure
- Engels
- Master
- Zorgverzekering
- Flexibele werkuren
Rental Service Agent
Indie Campers —Amsterdam
- Weekendbeschikbaarheid
- Horeca-ervaring
- Verkoopervaring
- Engels
Snel solliciteren
Guest Experience Agent
Marriott International, Inc —Amsterdam West
- € 2.505,05 per maand
- Fulltime
- Horeca-ervaring
- Engels
- Hotel
- Reiskostenvergoeding
- Aanbrengbonus
Logistics Manager I English
Nedstar —Amsterdam Centrum
- Microsoft Excel
- ERP systemen
- Engels
Snel solliciteren
Front Office Agent
Generator Hostels —Amsterdam Oost
- Weekendbeschikbaarheid
- Horeca-ervaring
- ICT
- Aanbrengbonus
Snel solliciteren
5 dagen
Conversion and Retention Agents
TechBiz Global GmbH —Amsterdam
- Fulltime
- Hybride werken
- Spaans
- Engels
- Bachelor
- Verhuisvergoeding
Snel solliciteren
Account Executive - Enterprise - All industries - Amsterdam
Salesforce —Amsterdam
- Fulltime
- Militaire ervaring
- Salesforce
- Engels
Overnight Front Office Agent (f/m/d)
MEININGER Hotels Group —Amsterdam Westpoort
- € 2.073,81 per maand
- Weekendbeschikbaarheid
- Horeca-ervaring
- Engels
- Hotel
- Reiskostenvergoeding
Snel solliciteren
Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Provided
Next Job Abroad —Amsterdam
- € 26.000 - € 30.000 per jaar
- Fulltime
- Thuiswerk
- Engels
- Verhuisvergoeding
Snel solliciteren
Senior HR Business Partner, Retail & Ecommerce EMEA
New Balance —Amsterdam Zuid
- Fulltime
- Hybride werken
- Microsoft Office
- Analytisch vermogen
- Bachelor
- Productkorting werknemers
- Reiskostenvergoeding

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Team Lead Customer Support - DACH

Tellent
Amsterdam

Nu solliciteren

Vacaturegegevens

Fulltime
€ 45.000 - € 55.000 per jaar

Secundaire arbeidsvoorwaarden

Reiskostenvergoeding
Pensioen
Werk vanuit huis
Budget voor professionele ontwikkeling
Bedrijfslaptop

Kwalificaties

ATS
Engels
Analytisch vermogen
Bachelor
HRIS
Klantenondersteuning
Managementervaring
Duits

Volledige vacaturetekst

Note: The listed salary range is based on the salary range for the Netherlands. Salary ranges may vary by location.

As Team Lead Customer Support DACH, you will lead a team of Customer Support Agents serving our German-speaking customers. Your role is to support your team in delivering great customer experiences, achieving strong operational results, and continuously improving the way we work. You will balance people leadership, performance management, customer advocacy, and continuous improvement while acting as the bridge between your team, our customers, and the wider organization. This role is ideal for someone who enjoys developing people, improving processes, and helping a team succeed together. As a Team Lead, you'll spend most of your time coaching your team, supporting day-to-day operations, and driving continuous improvement.

Your 12-Month Journey

During the first 3 months: You will immerse yourself in Tellent’s products, customers, processes, and support operations. You'll build relationships with your team, stakeholders, and cross-functional partners while gaining a deep understanding of our KPIs, workflows, and customer needs. You'll identify early opportunities to improve team performance, customer experience, or operational efficiency.
Within 6 months: You will confidently lead your team’s day-to-day operations, own market performance, and drive improvements through coaching, quality initiatives, and process optimization. You'll independently manage escalations, contribute customer insights to Product and Operations teams, and support the successful execution of strategic support initiatives.
After 1 year: You will be recognized as a trusted leader within Customer Support, consistently delivering strong team and customer outcomes. You'll develop future talent, influence department-wide improvements, and help shape the evolution of our support organization through data-driven decision making and strategic thinking.

What You'll Be Doing

Lead Team Performance: Drive key support metrics including CSAT, response times, quality assurance scores, productivity, and backlog management. Use data to identify opportunities, remove obstacles, and support informed decision-making.
Coach and Develop Your Team: Conduct regular 1:1s, performance conversations, and coaching sessions that help team members grow professionally. Foster a culture of accountability, ownership, collaboration, and continuous learning.
Own Escalations and Customer Outcomes: Take ownership of complex customer situations and escalations. Act as the bridge between Customer Support and Technical Support by providing clear context, prioritization, and communication to ensure timely resolutions.
Drive Continuous Improvement: Identify trends, recurring challenges, and opportunities in your market to improve customer experience, processes, tooling, and team effectiveness. Lead initiatives that create scalable improvements across the support organization.
Customer Advocacy: Surface customer feedback and market insights to Product, Operations and the DACH commercial team, helping shape better products and experiences for our customers.
Cross-Functional Collaboration: Partner closely with Technical Support, Product, Customer Success, Sales, and Operations to ensure customers receive a seamless experience and business goals are achieved.

What You Bring

People Leadership Experience: Proven experience leading, coaching, and developing customer-facing teams in a SaaS, technology, or customer support environment.
Operational Excellence: Strong understanding of support operations, service metrics, workforce management, and performance management.
Customer-Centric Mindset: Ability to balance customer needs with business priorities while maintaining high standards of service.
Analytical and Data-Driven Approach: Comfortable working with KPIs, dashboards, and performance data to drive decisions and improvements.
Ownership Mentality: Proactive, solution-oriented, and confident making decisions in a fast-paced environment.
Stakeholder Management: Ability to influence and collaborate effectively across teams and levels of the organization.
Communication: Fluent German and English, both written and spoken. Able to communicate clearly, professionally, and empathetically with customers, team members, and stakeholders.

What we offer

Hybrid or remote working setup across Amsterdam, the Cologne area, or Poland
A chance to shape one of the most ambitious scale-ups in Europe and lead a company-defining tech transition.
Work in a diverse, multicultural, and remote-friendly team.
€1,500 annual training budget + 2 dedicated learning days
Pension plan, travel reimbursement, and wellness perks.
28 paid holiday days + 2 additional days to relax.
Work from anywhere for 4 weeks/year.
Apple MacBook and top-tier tooling.
€200 home office budget.

Please note: Benefits may differ based on your employment location.

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent — and we’re just getting started.

AI in our recruitment process

We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [email protected].

If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.

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support agent vacatures in amsterdam

Team Lead Customer Support - DACH

Account Executive - New Logo, Mid-Market - Amsterdam

AI Builder, Emerging Talent - Danish Market

Part-time Aftersales Agent (Dutch speaking)

AI Agent Oversight Intern

Klantenservice Medewerker

Customer Care Agent | 32 - 40 uur

Customer Service Agent

Digital Life Onderzoeksmedewerker (Researcher)

Support & Cleaning - Part-time

Junior Consultant - Data Science & Machine Learning Engineering

Rental Service Agent

Guest Experience Agent

Logistics Manager I English

Front Office Agent

Conversion and Retention Agents

Account Executive - Enterprise - All industries - Amsterdam

Overnight Front Office Agent (f/m/d)

Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Provided

Senior HR Business Partner, Retail & Ecommerce EMEA

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van support agent in amsterdam

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