20 beste vacatures voor de functie van customer service manager in gemeente haarlem (nieuwe medewerkers gezocht)

Team Leader Financial Customer Service (gn) - Location: Noordwijkerhout NL
DKV EURO SERVICE GmbH + Co. KG —Noordwijkerhout
- Parttime
- Engels
- ICT
- Communicatieve vaardigheden
- Kosteloos parkeren
- Reiskostenvergoeding
Service Experience Manager, Global
Kraft Heinz Company —Amsterdam
- Engineering
- Bachelor
- Bedrijfskunde
Customer Success Manager - Benelux Market
Trustpilot —Amsterdam
- Engels
- Communicatieve vaardigheden
- Reiskostenvergoeding
- Mentale gezondheidszorgprogramma's
Customer Success Manager III - Dutch Speaking
Equinix —Amsterdam
- Fulltime
- Management
- Verkoopervaring
- Salesforce
Head of Customer Service - Netherlands
Just Eat Takeaway.com —Amsterdam
- Fulltime
- Management
- Analytisch vermogen
- Managementervaring
Team Lead Customer Support - DACH
Tellent —Amsterdam
- € 45.000 - € 55.000 per jaar
- Fulltime
- Hybride werken
- Engels
- Analytisch vermogen
- Bachelor
- Reiskostenvergoeding
- Werk vanuit huis
Delivery Manager, Professional (B2B)
Dyson —Amsterdam
- Analytisch vermogen
- Continue verbetering
- Communicatieve vaardigheden
Customer Relations Manager Benelux - Abbott Diabetes Care
Abbott Laboratories —Hoofddorp
- Fulltime
- Engels
- Analytisch vermogen
- Continue verbetering
Manager, Customer Experience
Convey —Amsterdam
- Hybride werken
- Spaans
- Management
- Salesforce
12 dagen
Manager, Customer Success
Assent —Amsterdam
- € 100.000 - € 115.000 per jaar
- Fulltime
- Hybride werken
- Projectmanagement
- Begeleiding
- Managementervaring
Customer Service Officer
Viatris —Amstelveen
- Fulltime
- Hybride werken
- Microsoft Excel
- Engels
- Analytisch vermogen
B2B Customer Service and After-Sales Support
Zielinski & Rozen Europe —Amsterdam
- Microsoft Excel
- Verkoopervaring
- ERP systemen
Customer Success Specialist (EMEA)
Nicolab —Amsterdam-Zuidoost
- € 45.000 - € 75.000 per jaar
- Parttime
- Ziekenhuis
- Engels
- Onderzoek
- Flexibele werkuren
- Aanbrengbonus
Snel solliciteren
Customer Success Manager (NL)
OpenUp —Amsterdam
- Online sollicitatie
- Hybride werken
- Verkoopervaring
- Engels
- Projectmanagement
- Budget voor professionele ontwikkeling
Snel solliciteren
Customer Success Manager – Digital Solutions (Europe)
JLG —Amsterdam Zuid
- Engels
Subregional Head of Customer Success
Digital Realty —Amsterdam
- Fulltime
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Manager, Customer Solutions Management, AWS Europe North
Amazon Web Services EMEA SARL, Dutch Branch —Amsterdam
- Fulltime
- Management
- Engels
- Personeelswerving
Strategic Customer Success Manager
LexisNexis —Amsterdam
- € 59.300 - € 125.500 per jaar
- Fulltime
- Management
- Salesforce
- Engels
- Flexibele werkuren
10 dagen
Customer Service Representative (gn) - Location: Noordwijkerhout NL
DKV EURO SERVICE GmbH + Co. KG —Noordwijkerhout
- Parttime
- Engels
- ICT
- Communicatieve vaardigheden
- Kosteloos parkeren
- Reiskostenvergoeding
Customer Success Manager BENELUX (m/f/x)
Eye Security —Amsterdam
- Fulltime
- Thuiswerk
- Salesforce
- Engels
- Analytisch vermogen
13 dagen

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Team Leader Financial Customer Service (gn) - Location: Noordwijkerhout NL

DKV EURO SERVICE GmbH + Co. KG -
Noordwijkerhout

Nu solliciteren

Vacaturegegevens

Parttime | Fulltime

Secundaire arbeidsvoorwaarden

Kosteloos parkeren
Reiskostenvergoeding
Flexibele werkuren

Kwalificaties

Frans
Engels
ICT
Communicatieve vaardigheden
Duits

Volledige vacaturetekst

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

The Financial Customer Service department provides all-round first-line service and support to our customers in the Benelux. The team focuses on financial queries, invoices, limits, onboarding and master data. Through the use of Microsoft Dynamics and the Genesys telephone system, it is clear to everyone who has provided support to which customer and at what time. This strengthens collaboration within our organization and ensures that customers have a personal and consistent experience with DKV.

Financial Customer Service is a customer-focused, KPI-driven department where, as Team Lead, you are expected to stay close to the team and actively work alongside them as a hands-on team lead. On the one hand, you ensure the availability of your team members for the adequate handling of customer queries; on the other hand, you monitor customer satisfaction. This can create a tension: speed of handling and care towards the customer do not always go hand in hand. We expect you to be able to assess what should take priority at any given moment and to guide your team accordingly.

As Team Lead, you contribute to the continuous improvement of DKV processes and the services provided by our consultants. You do this together with your direct colleagues and the Team Manager Customer Service, to whom you report in this role.

Your responsibilities:

You work closely with the Team Lead Customer Service in the Benelux.

Together, you ensure the best possible service through excellent collaboration between the various back-office teams.

You know what is going on within your team. You recognize talent, motivate your team and create a positive working atmosphere.

You radiate confidence and calm: you are the person employees turn to when something is going on.

You actively manage KPIs such as speed and accuracy of handling, and you use dashboards to encourage the team to achieve these goals.
Together with the team, you monitor customer limits and outstanding invoices. You actively manage the collection process.

Within the agreed credit guidelines, you are authorized to make decisions in order to maintain the balance between the customer relationship and DKV’s interests.

You monitor the quality of onboarding for new customers and, together with the team, ensure accurate and up-to-date master data.
You have knowledge and experience in process optimization, or you are willing to develop in this area.
You put the customer first and strive every day to achieve the highest possible customer satisfaction.

What makes you stand out

You are available to work at least 32 hours per week at the office in NWH.
You are customer-oriented and service-minded.
You are a true people manager: you know how to bring out the best in your team and steer towards the KPIs to be achieved.
You have strong communication skills, both verbal and written.
You are proficient in Dutch and English at a professional level. Knowledge of French and/or German is a strong advantage.
You are resilient under pressure.
You are able to prioritize effectively.

What we offer

Competitive salary
Participation in the bonus scheme after 12 months
An informal working environment with short lines of communication and a pleasant atmosphere
27 vacation days (based on 40 hours)
Premium‑free pension
Travel allowance
Hybrid‑working options after 6 months (max. 2 days per week from home or fully remote)
Free parking at our office in Noordwijkerhout

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Caroline Posthuma via [email protected].

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customer service manager vacatures in gemeente haarlem

Team Leader Financial Customer Service (gn) - Location: Noordwijkerhout NL

Service Experience Manager, Global

Customer Success Manager - Benelux Market

Customer Success Manager III - Dutch Speaking

Head of Customer Service - Netherlands

Team Lead Customer Support - DACH

Delivery Manager, Professional (B2B)

Customer Relations Manager Benelux - Abbott Diabetes Care

Manager, Customer Experience

Manager, Customer Success

Customer Service Officer

B2B Customer Service and After-Sales Support

Customer Success Specialist (EMEA)

Customer Success Manager (NL)

Customer Success Manager – Digital Solutions (Europe)

Subregional Head of Customer Success

Manager, Customer Solutions Management, AWS Europe North

Strategic Customer Success Manager

Customer Service Representative (gn) - Location: Noordwijkerhout NL

Customer Success Manager BENELUX (m/f/x)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in gemeente haarlem

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Why DKV Mobility? Here are five good reasons...

We've been growing for about 90 years

We attach great importance to work-life balance.

We support you in your development

We are committed to a net-zero future

We are a certified employer

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