17 beste vacatures voor de functie van customer service in enter (nieuwe medewerkers gezocht)

Service Coordinator
Frontmatec —Rijssen
- ERP systemen
- Engels
- Microsoft Office
7 dagen
Warehouse Manager
The Beauty Tech Group Trading Limited —Enschede
- Fulltime
- Voorraadbeheer
- Engels
- Leidinggevende ervaring
Snel solliciteren
Technical (Service) Support Engineer XRF
Malvern Panalytical Ltd —Almelo
- Fulltime
- Analytisch vermogen
- Bachelor
Country Manager Duitsland
Zolemba —Haaksbergen
- € 2.500 - € 4.000 per maand
- Fulltime
- Verkoopervaring
- Administratieve ervaring
Snel solliciteren
Account Manager
NovoServe —Enschede
- Verkoopervaring
- Engels
- Analytisch vermogen
Sidejob Sales Advisor
WE Fashion —Zwolle
- € 6 - € 17 per maand
- Parttime
Sales Advisor
WE Fashion —Zwolle
- € 5 - € 14 per uur
- Parttime
- Microsoft Excel
Key Accountmanager Contract Logistiek
Tielbeke Transport B.V. —Lemelerveld
- Fulltime
- Engels
- Projectmanagement
- Bachelor
Snel solliciteren
Customer Service medewerker in Lemelerveld
Tielbeke Transport B.V. —Lemelerveld
- Fulltime
- Communicatieve vaardigheden
Snel solliciteren
10 dagen
Stage Customer Services Agent
TUI Group —Enschede
- € 500 - € 550 per maand
- Parttime
- Engels
- Microsoft Office
- Communicatieve vaardigheden
SALES ASSISTANT (8 hours - Enschede)
Mango —Enschede
- Parttime
- Verkoopervaring
- Communicatieve vaardigheden
- Reiskostenvergoeding
Sales Engineer
NovoServe —Enschede
- Hybride werken
- Verkoopervaring
- Engels
- ICT
Vakantiekracht Kassa & Service Hengelo
MediaMarkt Benelux —Hengelo OV
- Parttime
- Personeelskorting
Snel solliciteren
Business Development Engineer
Oostmatch —Haaksbergen
- Fulltime
- Hybride werken
- CRM-systemen
- Informatica
- Engels
Snel solliciteren
Admin Service Supervisor
Bleckmann Solutions B.V. —Almelo
- Engels
- Administratieve ervaring
- Magazijn
Snel solliciteren
Teamleader
Bleckmann Solutions B.V. —Almelo
- Overwerk
- Engels
- Magazijn
- Communicatieve vaardigheden
Snel solliciteren
Supervisor
Bleckmann Solutions B.V. —Enschede
- Overwerk
- Engels
- Microsoft Office
- Analytisch vermogen
Snel solliciteren

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Service Coordinator

Frontmatec -
Rijssen

Nu solliciteren

Vacaturegegevens

7 dagen geleden

Kwalificaties

ERP systemen
Engels
Microsoft Office
MBO
Communicatieve vaardigheden
Duits

Volledige vacaturetekst

Role Purpose

The Service Coordinator serves as the link between the customer and Frontmatec, with customer experience as the primary focus. The role coordinates the planning and execution of field service activities at Frontmatec customers across MS EU, ensuring the right resources, competencies, safety standards, and administrative follow-through. Where required, the role may also include day-to-day coordination/management of the service technicians and supervisors associated with the department.

Key Responsibilities

Plan service activities end-to-end, from preparation and customer dialogue to execution, in consultation with Frontmatec's Service Sales representative.
Own safety planning and safety follow-up for field service execution (e.g., safety plans and safety updates) in dialogue with Frontmatec's safety organization and the customer's safety organization.
Drive a cultural change toward stronger safety performance in the Service organization.
Plan travel required for execution, as needed.
Ensure the active equipment portfolio can be serviced with the right skills and qualifications; conduct competency evaluations within relevant service types/tasks and equipment types.
Manage customer complaints and communication related to warranty handling (per the new SOP).
Optimize utilization and plan service resources in MS EU in close collaboration with Frontmatec service colleagues.
Drive key KPIs, including utilization and safety incident reporting/registration.
Receive customer purchase orders (POs) and create service cases in the ERP system (AX 2012).
Coordinate subcontractors as needed (booking, scope alignment, schedule confirmation, and on-site coordination) to support service execution.
Ensure subcontractors meet required qualifications, safety/training requirements, and customer site access requirements before mobilization.
Manage subcontractor purchase orders/approvals and follow up on documentation (e.g., timesheets, service documentation) to enable accurate customer invoicing.
Monitor subcontractor performance and quality delivery, resolve day-to-day issues, and escalate risks or deviations to relevant stakeholders.
Plan and coordinate on-site execution of service at the customer.
Invoice completed service cases.
Follow up with customers regarding missing or overdue payments for service cases, as needed.
Develop and maintain Fieldservice Wire, including maintaining accurate master data in the system.

Tools and Systems

ERP: Microsoft Dynamics AX 2012 (service case creation and invoicing).
Fieldwire by Hilti (planning and master data maintenance).
Group Planner (EU service planning)

Success Measures (Examples)

High service resource utilization and effective capacity planning across MS EU.
Strong safety compliance: completed safety plans/updates and timely registration of safety incidents.
Efficient administrative throughput: POs converted to cases, invoicing completed on time, and proactive follow-up on overdue payments.
Effective handling of customer complaints and warranty cases in line with SOP.
Accurate, up-to-date data in Fieldservice Wire supporting planning and execution.

Reqiurements

MBO+ or HBO level of working and thinking, preferably in a technical field.
Experience in a service, maintenance, work preparation, or technical coordination role.
Affinity with machine building and industrial automation.
Strong organizational and communication skills.
Customer-focused, proactive, and solution-oriented mindset.
Professional level of Dutch and English language. German is considered an advantage.
Experience with ERP systems and Microsoft Office.

What We Offer

A key role in a growing international company with a strong brand.
High degree of ownership and responsibility.
Long-term career opportunities and professional development.

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customer service vacatures in enter

Service Coordinator

Warehouse Manager

Technical (Service) Support Engineer XRF

Country Manager Duitsland

Account Manager

Sidejob Sales Advisor

Sales Advisor

Key Accountmanager Contract Logistiek

Customer Service medewerker in Lemelerveld

Stage Customer Services Agent

SALES ASSISTANT (8 hours - Enschede)

Sales Engineer

Vakantiekracht Kassa & Service Hengelo

Business Development Engineer

Admin Service Supervisor

Teamleader

Supervisor

Discover related jobs

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service in enter

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