20 beste vacatures voor de functie van key account manager in leiden (nieuwe medewerkers gezocht)

Senior Customer Success Manager - SaaS (m/f/x)
Rail-Flow GmbH —Rotterdam
- Hybride werken
- Engels
- Analytisch vermogen
- Presentatievaardigheden
- Budget voor professionele ontwikkeling
Snel solliciteren
Key Account Manager
DHL —Hoofddorp
- Fulltime
- Engels
- Bachelor
- Communicatieve vaardigheden
Key Account Manager – Strategic Customers (m/f/*) Benelux
Solventum —Delft
- Fulltime
- Hybride werken
- Master
- Bachelor
Account Manager
Sony Europe BV, Netherlands Branch —Hoofddorp
- Fulltime
- Microsoft Powerpoint
- Microsoft Excel
- Verkoopervaring
Senior Account Manager / Business Developer (BioTech, Immunology, QC)
MAT Research —Leiden
- Fulltime
- Verkoopervaring
- Engels
- Master
Snel solliciteren
Group & Project Travel Account Manager
ITO TOURS —Leidschendam
- € 2.635 - € 3.195 per maand
- Parttime
- Horeca-ervaring
- Engels
- Zonder diploma
Snel solliciteren
13 dagen
Customer Success Manager BENELUX (m/f/x)
Eye Security —Den Haag
- Fulltime
- Thuiswerk
- Salesforce
- Engels
- Analytisch vermogen
Indulgence Sales Account Manager
Cargill —Schiphol
- Microsoft Excel
- Salesforce
- Engels
Pre-Sales Engineer — Cybersecurity (SASE/SSE & IAM)
Nomios —Leiden
- Fulltime
- Hybride werken
- Engels
- Bachelor
- Zonder diploma
Snel solliciteren
Account Manager, Laboratory Plastics Essentials
Thermo Fisher Scientific —Bleiswijk
- Fulltime
- Laboratorium
- Verkoopervaring
- Salesforce
International Trader - US Market
West Coast Supply Group —Leiden
- Fulltime
- Engels
- Bachelor
- Bedrijfskunde
- Flexibele werkuren
Snel solliciteren
Key Account Manager (Groothandels) BE
Van Geloven —Nieuwveen
- Bachelor
- Zonder diploma
- Foodservice
- Tankpas
- Personeelskorting
Snel solliciteren
Territory Manager
Ecolab Inc. —Oegstgeest
- Fulltime
- Zwaar tillen
- Engels
- Communicatieve vaardigheden
9 dagen
(Senior) Sales Manager, European Institutions & NATO
SES —Den Haag
- Engels
- Projectmanagement
- Bachelor
Sales Account Manager
ndus3 —Den Haag
- € 4.500 - € 6.250 per maand
- Online sollicitatie
- Verkoopervaring
- Bachelor
- ICT
Account Manager (Prosthetic Knee)
Reboocon Bionics —Pijnacker
- Fulltime
- Verkoopervaring
- Marketing
- Engels
Enterprise SDR - Dutch Speaking - Benelux
OpenText —Hoofddorp
- Microsoft Excel
- Verkoopervaring
- Salesforce
HIC (Healthcare Insurance Companies) Market Access Specialist - Diabetes care - Netherlands
Abbott Laboratories —Hoofddorp
- Fulltime
- Microsoft Excel
- Engels
- Microsoft Office
International Sales Manager
Global Factories —Den Haag
- Verkoopervaring
- Marketing
- Salesforce
Sales Manager
Van der Valk Hotel Sassenheim-Leiden —Sassenheim
- € 3.461,70 - € 4.219,79 per maand
- Fulltime
- Hotel
- Analytisch vermogen
- Bachelor
- Productkorting werknemers
- Reiskostenvergoeding
Snel solliciteren
4 uur

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Senior Customer Success Manager - SaaS (m/f/x)

Rail-Flow GmbH
Rotterdam

Snel solliciteren

Vacaturegegevens

Secundaire arbeidsvoorwaarden

Budget voor professionele ontwikkeling

Kwalificaties

Logistiek
Engels
Analytisch vermogen
Presentatievaardigheden
B2B
HubSpot
SaaS
Accountbeheer
Nederlands

Volledige vacaturetekst

Your mission

As a Senior Customer Success Manager – SaaS (m/f/x), you are responsible for ensuring that all customers using Rail-Flow’s Software-as-a-Service solutions realize the maximum possible value from our products.
Your core mission is to systematically analyze product usage across the entire customer base, identify deviations from expected or potential usage, and proactively intervene where needed to improve adoption, satisfaction, and long-term retention.

For large and strategic customers, you take a deeper, more individualized approach—engaging regularly at senior level, conducting on-site and remote reviews, and ensuring that Rail-Flow’s solutions evolve in line with customer expectations and business needs.

Key Responsibilities

Continuously monitor and analyze product usage across all SaaS customers to assess adoption levels and realized customer value against defined expectations and benchmarks.
Systematically identify deviations from expected usage or value realization and prioritize customers requiring proactive engagement.
Proactively approach customers with usage or value gaps, offering guidance, enablement, and targeted support to increase adoption and realized benefits.
Design and deliver targeted enablement measures, such as trainings, refresh sessions, and best-practice workshops, to improve customer usage maturity.
Take strategic ownership of key enterprise customers, including regular in-depth reviews and quarterly on-site or remote engagements to assess satisfaction, value delivery, and future needs.
Act as the central feedback interface between customers and Product/Engineering, translating insights,improvement ideas, and gaps into structured input for the product roadmap.
Own customer health and renewal readiness, actively tracking contract timelines,identifying churn risks early, and driving mitigation measures in close collaboration with internal teams.
Work closely with Sales, Product, Engineering, and Support to ensure aligned customer outcomes, stable operations, and scalable customer success processes.
Ensure transparency and consistency through HubSpot CRM, maintaining customer context, usage insights,identified risks, actions taken, renewal outlooks, and success reporting.

Your profile

3+ years of experience in B2B SaaS Customer Success or Account Management, ideally with enterprise customers.

Proven ability to drive adoption, value realization, and renewals in complex customer environments.
Strong analytical mindset with the ability to interpret usage data and translate insights into concrete customer actions.
Excellent stakeholder management skills, from operational users to executive decision-makers.
Highly motivated, structured, and able to work independently witha strong sense of ownership.
Strong communication, presentation, and facilitation skills, combined with high interpersonal sensitivity.
Experience in transport, logistics, rail freight, intermodal, or TMS environments is a strong advantage.
Fluency in Dutch and English is required.

Why us?

Help shape the future by shifting traffic from road to rail
Work on cutting-edge marketplace and software solutions that impact the entire logistics industry
Become part of a dynamic, international team where senior management brings extensive experience from both corporate and startup environments
International work environment with locations in Frankfurt, Hamburg, Izmir, and Rotterdam
Enjoy a high level of creative freedom and decision-making power, supported by an attractive overall package that includes:
- Hybrid working options, including fully remote work for several weeks
- Budget for your professional development
- High-quality IT equipment of your choice
- Various team events

About us

Simply Deliver empowers logistics service providers, carriers, and shippers with innovative SaaS solutions that increase efficiency, transparency, and profitability. As part of the Rail-Flow Group—we combine the strength of a leading logistics technology network with the agility of our 200+ skilled and creative colleagues in Netherlands, Germany and Turkey. Together, we make Logistics-IT easier and smarter.

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key account manager vacatures in leiden

Senior Customer Success Manager - SaaS (m/f/x)

Key Account Manager

Key Account Manager – Strategic Customers (m/f/*) Benelux

Account Manager

Senior Account Manager / Business Developer (BioTech, Immunology, QC)

Group & Project Travel Account Manager

Customer Success Manager BENELUX (m/f/x)

Indulgence Sales Account Manager

Pre-Sales Engineer — Cybersecurity (SASE/SSE & IAM)

Account Manager, Laboratory Plastics Essentials

International Trader - US Market

Key Account Manager (Groothandels) BE

Territory Manager

(Senior) Sales Manager, European Institutions & NATO

Sales Account Manager

Account Manager (Prosthetic Knee)

Enterprise SDR - Dutch Speaking - Benelux

HIC (Healthcare Insurance Companies) Market Access Specialist - Diabetes care - Netherlands

International Sales Manager

Sales Manager

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van key account manager in leiden

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