Position Title:Account Manager Quality
Position Type: Regular - Full-Time
Requisition ID: 42483
Who are we?
McCain Appetizers Europe is an emerging major player in appetizers. Based on fresh vegetables, these include onion rings, breaded mushrooms and Wings. This may not mean anything to you now, but are you curious about what those are and want to be part of a very beautiful process? You see a fresh raw material turn into a beautiful and very tasty, finished product.
About the role
As a Technical Account Manager Appetizers, you will play a key role in strengthening customer satisfaction and ensuring consistent product quality across the appetizers portfolio. You will operate in an international manufacturing environment where quality, collaboration, and continuous improvement are at the heart of everything we do.
In this position, you are the primary technical contact for customers on all quality-related matters. You combine technical expertise to ensure products and services consistently meet customer expectations and business objectives.
You will work closely with customers, production teams, R&D, supply chain, and commercial stakeholders to drive product quality performance and continuous improvement initiatives.
What will you do?
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Act as the first point of contact for customers regarding quality-related topics
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Manage product specifications, technical documentation, and customer information
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Support commercial teams during technical customer discussions and visits
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Participate in complaint handling processes, including root cause analysis and corrective actions with the manufacturing teams
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Drive continuous product quality improvements together with plant and operational teams
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Support successful new product introductions from R&D into operations
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Ensure compliance with legal, regulatory, and packaging requirements
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Contribute to building a strong customer-focused and quality-driven culture across the organization
What do you bring?
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Bachelor’s or Master’s degree in Food Science or a related field
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Minimum 4 years of experience within food manufacturing
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Experience in Quality, Process, or related technical roles
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Solid understanding of quality standards, product specifications, and customer requirements within the food industry
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Experience with SAP, and MS Office
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Strong analytical and problem-solving skills, including methodologies such as DMAIC, 5 Why, or 5M
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Fluent English, both written and spoken and Dutch would be nice to have
Who are you?
You are a proactive and accountable professional who enjoys working cross-functionally and building strong relationships with both internal and external stakeholders. You can translate complex technical information into practical solutions and customer-focused communication.
You are:
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Customer-oriented and solution-driven
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Strong in stakeholder management and collaboration
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Structured, accurate, and detail-oriented
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Curious and continuously looking for improvement opportunities
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Comfortable working in a dynamic manufacturing environment
Employment conditions
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Salary from €4.071,- to €5.300,- gross per month
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25 vacation days and 15 “ATV” days, which you can take flexibly
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3% year-end bonus according to the collective labour agreement (CAO)
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You will need to be onsite in Rilland or Kruiningen every week.
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Discount on CZ health insurance (also for family members)
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Opportunities for personal development and growth through training and courses
You will have an exciting and responsible position in a dynamic and innovative organization. You will have the opportunity to further develop your leadership skills and contribute to the ongoing improvement of our production processes.
Leadership principles.
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.
Job Family: Quality & Food Safety
Location(s): NL - Netherlands : Zeeland : Rilland
Company: McCain Foods Holland B.V.
