As a Servicedesk Facilities desk agent, you contribute to providing the best possible customer experience for staff and students in facilities. Servicedesk Facilities (SDF) at Wageningen University & Research coordinates and monitors all facility-related reports submitted by staff and students. As an SDF desk agent, you answer questions, provide first-line support, refer issues, and coordinate facilities-related reports.
Your tasks and responsibilities include:
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providing first-line support for reports submitted to the service desk;
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handling user inquiries from employees regarding systems such as proQme, WIN-PAK, Kuario, Inepro, and MyeXPense;
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recording complaints, requests, information inquiries, and malfunctions, and monitoring them in Planon, the facility management system;
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participating in operational meetings with locations and suppliers;
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participating in projects and the implementation of facilities contracts.
You will be working alongside eight other colleagues in the SDF team in Actio building on the Wageningen University campus. The preferred working days are Tuesday and Friday.
Location Facilities (LF) is a support department within Facilities & Services of Wageningen University & Research (WUR). The department’s staff provide facilities support in WUR buildings and offer workplace support to staff, including office furniture and fit-out. With the growing number of WUR buildings, issues such as accommodation, the circular economy and sustainability are becoming increasingly important. In addition, this department manages the product and contract management of WUR-wide facilities contracts, such as catering, printing services, cleaning, and travel. We do this increasingly in collaboration with suppliers, in the form of partnerships.
Due to Dutch immigration laws, candidates from outside the EU/EFTA zone, can usually not be hired for this position. More information can be found on the website of the Dutch Immigration and Naturalization Service.
Service and customer focus are of the utmost importance to you. You derive satisfaction from providing the best possible service to (internal) customers. Thanks to your service-oriented approach, you can manage facility requests and incidents quickly and effectively. You do this in an initiative-taking and flexible manner.
In addition, it is important that you can manage busy situations well and set priorities to ensure efficient and customer-focused service. We value analytical skills when resolving recurring issues, whilst you must also be able to tackle complex problems. Collaborating with colleagues is an integral part of the role, with your ability to operate within a team contributing to the successful coordination of various facilities services.
You also have:
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a completed higher professional education (HBO) degree, preferably in the field of Facilities Management;
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knowledge of facility management processes;
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knowledge and experience with applications such as an electronic ordering system, and facility management software;
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excellent written and spoken command of both Dutch and English.
When it comes to employment conditions, you’re in good hands at Wageningen University & Research. Highlights from our collective labour agreement include:
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working hours that we can agree upon, enabling an optimal work-life balance;
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a strong focus on wellbeing, and you can use the on-campus sports facilities at an attractive rate;
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a fixed-rate end-of year bonus of 8.3%;
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an excellent pension scheme through ABP.
These excellent fringe benefits naturally go hand in hand with a competitive salary. Depending on your experience, we offer a competitive salary ranging from a minimum of € 2,824.- to a maximum of € 3,567.- for a full 36-hour working week in accordance with the Wageningen Research Collective Labour Agreement (scale 6). A 32-hour working week is negotiable for this role. We are offering you a fixed-term contract for a period of 6–8 months.
We encourage development and mobility within our organisation. Our recruitment and selection policy sets out the specific conditions that apply to you as a current or former employee. If you have any questions about this, we will be happy to help.
You will be working on the greenest and most innovative campus in the Netherlands, in an international and open working environment.
Wageningen University & Research is the university and research centre for life sciences. The themes we deal with are relevant to everyone around the world and Wageningen, therefore, has a large international community and a lot to offer to international employees.
Because we expect you to work and live in the Netherlands our team of advisors on Dutch immigration procedures will help you with the visa application procedures for yourself and, if applicable, for your family. If you come with a partner, we offer a Dual Career group program organized by our Welcome Center. This program helps your partner to get familiar with the Dutch culture, labour market and assists your partner to find a job.
Feeling welcome also has everything to do with being well informed. Wageningen University & Research's International Community page contains practical information about what we can do to support international employees coming to Wageningen. Furthermore, our Welcome Center can assist you with any additional advice and information about for example housing, opening a bank account or schooling. Finally, certain categories of international staff may be eligible for a tax exemption on a part of their salary during the first five years in the Netherlands.
For more information about the role, please contact Nancy van der Kleij, SDF team leader, via email: [email protected], or via phone: +31 629 289 538.
Questions about the application process?
Questions about the procedure? Get in touch with Sharon Hes, HR Business Partner, via email: [email protected] or via telephone number: +31 6-11378409.
Ready to apply?
Click on the ‘Apply’ button next to the vacancy on our website. We will only consider applications submitted via our website.
The deadline for applications is Monday 15 June 2026. The first interviews will take place in week twenty-six. We encourage internal candidates to apply by 25 May 2026.
We review applications on an ongoing basis, even before the closing date. Therefore, we may close the vacancy earlier than stated.
Procedure
We may include an assessment as part of our selection process.
The mission of Wageningen University & Research is “To explore the potential of nature to improve the quality of life”. Under the banner Wageningen University & Research, Wageningen University and the specialised research institutes of the Wageningen Research Foundation have joined forces in contributing to finding solutions to important questions in the domain of healthy food and living environment. With its roughly 30 branches, 7,600 employees (6,700 fte) and 13,100 students and over 150,000 participants to WUR’s Life Long Learning, Wageningen University & Research is one of the leading organisations in its domain. The unique Wageningen approach lies in its integrated approach to issues and the collaboration between different disciplines.
Read the 5 reasons why your future colleagues enjoy working at WUR and watch the video below to get an idea of our green campus!
We will recruit for the vacancy ourselves, so no employment agencies please. However, sharing in your network is appreciated.
