20 beste vacatures in utrecht binnenstad (nieuwe medewerkers gezocht)

Customer Support Quality Assistant
GTE —Nieuwegein
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Team Leader
TK Maxx —Utrecht Binnenstad
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PLUS —Utrecht Noordwest
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Kassamedewerker
PLUS —Utrecht Noordwest
- Parttime
Fitnesstrainer
Anytime Fitness —Utrecht
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Verkoopmedewerker
The Sting —Utrecht
- Vanaf € 17,68 per uur
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Mensenrechtenambassadeur
Gemeente Utrecht —Utrecht Binnenstad
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Bijbaan Vakkenvuller
Jumbo Supermarkten B.V. —Utrecht Overvecht
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Chauffeur
Pro Parts —Utrecht
Officemanager
Dental Clinics —Utrecht Oost
- € 2.416 - € 3.246 per maand
- Organisatorische vaardigheden
Snel solliciteren
12 uur
Bijbaan Kassamedewerker
Jumbo Supermarkten B.V. —Utrecht Binnenstad
- € 6,87 - € 19,14 per uur
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6 dagen
Winkelmedewerker Service
Jumbo Supermarkten B.V. —Bunnik
- Kassa-ervaring
6 dagen
Storemanager
Franky Brown Vintage Apparel —Utrecht Binnenstad
- Vanaf € 2.700 per maand
- Fulltime
- Engels
- Bachelor
- Managementervaring
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- Personeelskorting
Snel solliciteren
Waiter/waitress
Krishna Vilas Utrecht —Utrecht Noordwest
- Vanaf € 15 per uur
- Parttime
- Horeca-ervaring
- Engels
Snel solliciteren
8 dagen
Huiswerkbegeleiding
Studiecentrum Doorn —Doorn
Leiding Muziekschool
Home Music Teachers —Utrecht
- Tot € 9.000 per maand
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Managementassistent
Centraal Orgaan opvang asielzoekers —Utrecht
- € 3.042,92 - € 4.145,64 per maand
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Vakantiemedewerker
PLUS —Utrecht Binnenstad
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- Flexibele werkuren
Over Vinea
Vinea —Utrecht Overvecht
Afwasser Utrecht
Hudson Utrecht —Utrecht
- Parttime

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Customer Support Quality Assistant

GTE -
Nieuwegein

Snel solliciteren

Vacaturegegevens

Kwalificaties

Analytisch vermogen
Kwaliteitsborging
AI

Volledige vacaturetekst

Founded in 2018 and headquartered in The Netherlands, GT Ecom BV is building the world’s most efficient direct-to-consumer infrastructure. By 2026, we aim to operate 50+ online stores and reach $500M in revenue.

Why Work With Us?

Hard Work That Matters – Everyone gives their best and pushes boundaries.

Freedom + Responsibility – Work when, where, and how you want—but own your results.

Constant Improvement – Learn, evolve, and get 1% better every day.

Positivity & Collaboration – Tackle challenges with energy and optimism.

️ Honesty & Transparency – Straight talk builds trust.

Excellence & Creativity – High standards and bold ideas drive our work.

Your Role

The Customer Support Quality Reviewer is responsible for reviewing AI-handled and AI-assisted customer support tickets to ensure accuracy, policy compliance, and proper resolution. This role focuses on identifying errors, inconsistencies, and risk areas, then clearly documenting and reporting findings to relevant teams for correction and continuous improvement. In addition to AI quality checks, the role may support audits of human-handled tickets to maintain overall service quality and SLA compliance.

Impact of the Role

Reduces backlogs related to Customer Service Process Improvement (CSPI) tasks
Improves the quality, reliability, and consistency of AI-driven customer support
Minimizes operational risk by identifying and escalating AI ticket errors early
Strengthens collaboration between Customer Service, AI, and Quality teams
Contributes to better customer satisfaction and operational efficiency company-wide

Key Challenges of the Role

Auditing AI-handled and AI-assisted tickets for accuracy and compliance
Identifying ticket errors and quality gaps efficiently and consistently
Immediately reporting issues to ensure fast remediation and minimal impact
Balancing audit accuracy with productivity to meet service-level expectations

Key Responsibilities

Audit AI-handled and AI-assisted customer support tickets for accuracy, compliance, and resolution quality
Identify errors, inconsistencies, and risk patterns in ticket handling
Document findings clearly and provide actionable feedback to relevant teams
Escalate urgent issues promptly for immediate correction
Track and report recurring quality gaps and improvement opportunities
Support audits of human-handled tickets when required
Contribute to continuous improvement initiatives for AI and customer service processes

Drivers of Success (First 90 Days)

Strong understanding of AI ticket flows and AI-assisted support processes
High audit accuracy and consistency across reviewed tickets
Clear identification of quality gaps and risk areas
Actionable, well-documented reports that enable quick fixes and improvements
Demonstrated reduction in CSPI task backlogs

Required Qualifications

Minimum of 1 year of industry experience
At least 1 year of experience in a customer service environment

Required Skills and Tools

Customer Service experience
Strong analytical and critical thinking skills
Quality assurance and audit skills
Attention to detail and strong documentation abilities

Good-to-Have Skills and Tools

Data interpretation and reporting skills

Snel solliciteren

Verfijn je zoekopdracht

vacatures in utrecht binnenstad

Customer Support Quality Assistant

Team Leader

Vulploegmedewerker

Kassamedewerker

Fitnesstrainer

Verkoopmedewerker

Mensenrechtenambassadeur

Bijbaan Vakkenvuller

Chauffeur

Officemanager

Bijbaan Kassamedewerker

Winkelmedewerker Service

Storemanager

Waiter/waitress

Huiswerkbegeleiding

Leiding Muziekschool

Managementassistent

Vakantiemedewerker

Over Vinea

Afwasser Utrecht

Ik wil de nieuwste alerts ontvangen voor vacatures in utrecht binnenstad

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