Location: Oosterhout / Hybrid
Type: Full-time
At
Hitachi Construction Machinery Europe (HCME), we produce the widest range of hydraulic excavators in the world, ranging from one-tonne minis to 780-tonne mining excavators. HCME also supplies wheel loaders, rigid dump trucks and other construction equipment for special applications. But we don’t just build machines—we build the future of construction. As part of the global Hitachi family, we’re driven by innovation, sustainability, and a commitment to delivering reliable solutions that shape the world around us. Our Amsterdam headquarters is home to a diverse, collaborative team working on cutting-edge technologies and services that support customers across Europe and beyond.
- Honesty and sincerity.
- Respect for our environment.
- Social consciousness and respect for others.
- Responsible management and “agreed is agreed”.
As the Account Manager Aftersales, you will serve as the primary point of contact for assigned dealers, managing all aspects of parts sales and service-related matters for Construction Machinery. Your primary responsibility will be to deliver expert aftersales support by advising dealers on strategies to improve their sales performance, service levels and operational efficiency. The ultimate goal is to maximize dealer performance, drive parts sales, and contribute significantly to the overall profitability of HCME.
In this role, you are the primary driver of aftersales performance for a portfolio of international dealers. You work hands-on with dealers to grow parts and service revenue, using data, programs, and on-site engagement to build a sustainable aftersales business. You collaborate closely with colleagues in Amsterdam, Oosterhout, and Japan, and you travel internationally to support dealer development, campaigns, and trade shows.
- Own the full aftersales performance (Parts, Service, Maintenance Contracts & Extended Warranty) across assigned international dealers
- Translate corporate aftersales strategy into clear dealer-specific business plans, targets, and annual budgets.
- Monitor KPIs, analyse performance gaps, and drive corrective actions to ensure sustainable target achievement.
- Act as a strategic partner to dealers, coaching and challenging them to increase aftersales maturity, operational efficiency, and commercial effectiveness.
- Strengthen recurring revenue streams by improving maintenance contract penetration and service agreement performance.
- Identify growth opportunities through data-driven insights (machine population, parts potential, market share analysis).
- Lead the execution of Parts & Service value chain initiatives, new programs, campaigns, and product rollouts in close cross-functional collaboration.
- Bachelor's degree or equivalent ability gained through work experience
- Fluent in English
- Good time management, ability to multitask, prioritize and meet deadlines
- Background in logistics and/or supply chain
- Being driven by results and performance
- Strong communication and analytical
- Compensation built of a yearly gross salary between 50’500 euros and 80’000 euros (including holiday allowance and based on experience) + a guaranteed bonus (4%)
- 27 days of leave + 13 extra collective days of leave (ADV)
- ‘Metalektro’ Collective Labour Agreement (CLA)
- Excellent pension scheme with a high employer contribution
- Working from home possibility and flexible working hours
- Budget of 1500 euro’s to set up your workplace
- Collective accident insurance
- International learning and development program
- Career opportunities
We’d love to hear from you! Click [Apply Now]. At HCME, we’re committed to building a diverse and inclusive workplace—everyone is welcome.
