As a Customer Care Specialist German within our Healthcare Logistics product group, you work with products that are essential to patient care. You support customers in German, ensuring there is no language barrier as you assist them with medical devices, human tissue and critical healthcare equipment. Your accuracy, communication skills and ability to maintain oversight ensure a smooth process from order intake to final invoicing, giving customers complete peace of mind.
You will be joining a financially stable organisation with strong growth potential. We take responsibility and work together to find suitable solutions. We operate with genuine attention for one another, and our core values are deeply embedded in how we work. Base Logistics Group offers you opportunities for personal growth and development. You are the driving force behind your own success story.
In addition, we offer:
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A salary between €2,870 and €4,012 gross per month, depending on experience.
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Travel allowance of €0.23 per kilometer (max. 30 km one way).
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27 vacation days, with the option to purchase 10 additional days per year.
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€5,- homework allowance for each day worked from home.
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An international working environment with more than 30 nationalities.
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Hybrid working is possible in consultation with your direct supervisor.
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The opportunity to work with high-quality medical products that truly impact people’s lives.
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Professional and personal development opportunities.
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All tools and equipment you need to do your job well.
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Room for your ideas and improvement suggestions.
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A thorough onboarding programme in which you will learn everything about our customers and processes.
Working Hours: 32 – 40 hours per week. We prefer full time!
Location: ‘s-hertogenbosch (Hybrid combination of working from home and at the office)
As part of our multi-client team, you ensure that all logistics processes for your customers are handled accurately. From order processing to invoicing, and from shipments to inventory management. You take ownership. You collaborate closely with several departments within HealthLink and maintain direct contact with customers and end users, mostly in German or English. You keep an overview of all activities and make sure all stakeholders are well-informed.
Your responsibilities include:
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Managing export orders from multiple storage locations.
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Processing order-related administrative documents.
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Actively tracking and monitoring outgoing shipments.
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Managing inventory and processing inbound orders.
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Monitoring progress and providing proactive updates to customers.
You have at least two years of experience in a similar, customer-focused role. Equally important are your motivation, eagerness to learn and strong sense of responsibility. You thrive in an environment where quality comes first, and you naturally enjoy helping customers in the best possible way.
You also bring:
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A bachelor-level work and thinking mindset, gained through education or experience.
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Excellent command of German and English; additional languages are welcome.
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A customer-oriented, accurate and proactive approach.
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Strong communication skills and the ability to switch quickly between tasks.
HealthLink, part of Base Logistics Group (including HealthLink Europe), specialises in Healthcare Logistics. We provide reliable storage, handling and distribution of medical products and human tissue without language barriers. This means we ensure surgery kits arrive at hospitals on time, insulin reaches diabetic patients and medical instruments can be safely reused.
Customers choose us because we always prioritise quality over quantity. Our focus lies on service excellence and customer satisfaction, internally known as Premium Logistics. As a Customer Care Specialist, you will join an international organisation with more than 30 nationalities. We are confident that you will feel at home quickly.
