At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.
Position Summary:
The Regional IT Manager serves as a player‑coach, combining hands‑on technical support with leadership responsibilities. This role provides on‑site IT technical support for the Brunssum office while managing IT Support Specialists and vendor relationships across key EMEA and APAC locations.
The Regional IT Manager works closely with employees, internal IT teams, and external partners to resolve technical issues, implement system updates, and maintain reliable IT infrastructure. Success in this role requires strong problem‑solving skills, exceptional customer service, and effective collaboration across global IT functions.
Essential Functions:
Service Operations
Provide tier II technical support, diagnosing and resolving issues for computers, mobile devices, printers, and hardware specific to the [location] environment
Serve as the primary on-site IT support for all high priority or “white glove” issues involving employee onboarding, hardware, software, and network issues
Help maintain an up-to-date inventory of all IT assets, including computers, peripherals, software licenses, and network equipment. Coordinate with the IT Asset management team regarding hardware purchases, warranty claims, and replacements.
Cyber Security
Support IT Cybersecurity policies including end user training, password management, MFA, and endpoint security
Ensure compliance with corporate IT standards and assist with security audits and incidents
Technical Operations
Business Systems & Support
Management Oversight
Lead, mentor, and develop a team (size: 5-7) of IT Support Specialists across EMEA and APAC
Oversee daily operations to ensure high-quality support and services to regional users
Manage vendor relationships to provide similar support for smaller locations
Work closely with cohort managers [Manager - Regional IT [Americas], Sr. Manager Service Operations, and Manager of Desktop and Collaborative Applications] to ensure tight integration across your respective organizations.
Take ownership of hiring, performance reviews, and capability planning
Build and maintain strong relationships with key stakeholders in the business to understand their needs and ensure IT services meet requirements
Responsible for:
Meeting SLA/OLA targets
Driving service quality, NPS, or CSAT
Identifying and executing service improvements
Qualifications:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Our Values:
Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.
Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
Equal Employment Opportunity:
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
