1 beste vacature voor de functie van travel agent in schagen, nh (nieuwe medewerkers gezocht)

Service Desk Specialist
Action —Zwaagdijk-Oost
- Fulltime
- Microsoft Excel
- Engels
- Analytisch vermogen
- Reiskostenvergoeding
- Werk vanuit huis

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Service Desk Specialist

Action -
Zwaagdijk-Oost

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Vacaturegegevens

Fulltime

Secundaire arbeidsvoorwaarden

Reiskostenvergoeding
Pensioen
Werk vanuit huis
Flexibele werkuren

Kwalificaties

Microsoft Excel
Engels
Analytisch vermogen
Communicatieve vaardigheden
Helpdesk

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Service Desk Specialist

Full-time (38 hours per week)

The objective of this role is to manage and oversee cases, requests, and incidents within a specific service business domain, ensuring qualitative, easy and fast support across store operations. This role serves as a key point of contact for front office agents and internal business teams, handling complex issues and coordinating communication during critical outages or project rollouts. The position focuses on continuous improvement through data-driven insights, driving process enhancements, and fostering effective knowledge management across the organization. Additionally, the role is responsible for monitoring Service Level Agreements (SLAs), ensuring compliance, and leading performance-driven initiatives to optimize service quality and resolution times.

Some examples of your tasks

Manage and oversee cases, requests, and incidents within a specific service business domain
Act as single point of contact for escalations from front office and internal stakeholders
Coordinate communication during major outages and critical incidents
Support and coordinate service setup during project rollouts
Organize and lead performance review meetings with stakeholders
Follow up on agreed SLA with internal stakeholders.
Extract and analyze data, identify trends and translate them into improvement actions
Create, maintain and optimize knowledge articles and standard solutions

This is your team

The Action Service Desk (ASD) is part of Central Store Operations and is based at our International Headquarters in the Netherlands. The department supports our international store organization with one objective: engaged employees and satisfied customers, while keeping the store operating model simple, uniform, scalable and efficient.

The Action Service Desk is the central point of contact for (assistant) store managers and regional managers across all countries in case of incidents, requests and questions. As a Service Desk Specialist, you are part of the Backoffice team and report to the Team lead Service desk.

This is you

HBO working and thinking level
Minimum 5 years of experience in a Service Desk Backoffice role
Strong analytical skills (Excel, reporting, trend analysis)
Experienced in SLA management and incident coordination
Excellent command of English (written and spoken)
Structured, decisive and able to maintain overview under pressure
Strong stakeholder management and communication skills

What we offer

A surprising amount! From our international headquarters in the Netherlands, you’ll have an impact on what happens in our stores across Europe. At Action, we welcome over 15 million customers every week to more than 3,000 stores in 15 European countries. We have significant growth ambitions, both for Action and for you. Because our growth means you can always take new steps. A different position, an interesting innovation project, new skills: you can continue to develop as a professional. And all of this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost-consciousness and respect.

Did you know that you can also count on us for:

A competitive salary based on a 38-hour working week
24 days of vacation and the option to purchase 5 additional days (based on a 38-hour week)
A fixed-term contract with the intention of offering you a permanent contract in the long term
Flexible working hours and the option to work from home up to 40% of the time
15% staff discount on your purchases at Action
A good pension scheme and travel allowance

How we contribute to society

Interested?

We’re proud to be an inclusive employer and warmly invite anyone who identifies with this vacancy to apply. So take action and apply now!

What happens next:

Response to your application within 14 days
First interview with the manager and team member
Second conversation with Manager Action Servicedesk
Welcome to Action

Throughout the process, your recruiter is your permanent contact.

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travel agent vacatures in schagen, nh

Service Desk Specialist

Discover related jobs

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van travel agent in schagen, nh

Service Desk Specialist

Some examples of your tasks

This is your team

This is you

What we offer

How we contribute to society

Interested?

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