Product Demos
Demonstrate the most basic features/attributes of the product/service, periodically linking the benefits to the customer's key challenges.
Product/Service Information
Provide advanced product/service information.
Equipment Installation
Carry out standard installation activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions.
Equipment Maintenance and Repair
Carry out standard maintenance and repair activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions.
Resolving Customer Issues
Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management / Account Management
Make calls (by telephone or in person) to allocated existing customers to maintain relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Work Scheduling and Allocation
Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Health, Safety, and Environment
Follow a range of mandatory procedures and methods of work (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
