For more than half a century, Serco has walked alongside the pioneers of space. Serco has supported over 50 ESA missions where our teams have helped launch satellites, guide spacecraft across the void and turn data into discoveries that reshape our world.
With thousands of specialists contributing across the entire space lifecycle from satellite testing to launch services, LEOP to operations and surveillance, we’ve become a trusted force in national And European space strategies. And now, the next chapter could include you.
As part of our long-standing partnership with the European Space Agency, we’re seeking a Documentalist to join us onsite at ESTEC, ESA’s technical heart in Noordwijk. This is the place where Europe’s missions are born, where engineers, scientists and innovators gather to turn bold ideas into the spacecraft that will explore our planet, our solar system and beyond.
Responsibilities
Administration of the electronic documentation system(s) (e.g., ECLIPSE, DCCM):
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Organisation of the documentation through folder trees.
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Implementation of user access and privileges rights.
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Maintenance of system parameter files.
Perform the in-processing of documentation including the:
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Transfer of files from data sources such as SFTP or shared drives to work-areas.
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Checking of files against the EOP CADM and subordinate requirement lists.
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Checking physical media and extraction of data and files.
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Recording problem documents and interfacing originator for resolution.
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Identification of documents checked and ready for upload to the repositories.
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Identification of special data files, such as ITAR AER, and application of special procedures.
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Maintain document delivery logs.
Perform the filing of documentation including the:
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Registration of the documents to the documentation management system (e.g. ECLIPSE, DCCM)
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Setting-up a unique reference document complying with the traceability of the project / activity and following the ESA record management processes
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Data organization and metadata identification (fields required)
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Identification or creation of target areas for final repository of files, including folders and logical groups (collections, libraries etc.)
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Preparation of upload sheets to repositories, i.e., Eclipse/DCCM.
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Preparation of transfer of selected files to shared drives, SharePoint application and alike.
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Modification of document metadata as corrective measure if required.
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Modification of contractor input sheets, e.g., wrong text or XML delivered file.
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Insertion of all required metadata to the target repositories
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Review and update of metadata already existing in the repositories, e.g., after check process of documents already uploaded
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Transmission of delivery countersignatures.
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Delivery, processing controlling, registering, distributing documents to the project
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Preparation and delivery of outgoing information e.g. documentation, records and specified data-packages.
Perform building collection comprising of:
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Generations of Delivery Notices as directed.
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Building collections.
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Selecting and linking documents in preparation and execution of deliveries.
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Maintain document delivery logs.
Perform archiving comprising of:
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File upload to, update of or deletion from the target repositories.
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General health and consistency check of repositories in the documentation management system if required.
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Transfer of selected files to shared drives, SharePoint application and alike.
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Transfer of media (CD/DVD/USB/HDD) to dedicated physical storage areas.
Profile
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A Bachelor’s degree from a recognised Institution of secondary studies or equivalent qualification in Business Administration (or Communications as relevant).
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At least 4 years of previous relevant work experience in a similar role.
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The candidate should have a broad knowledge to navigate around and understand formal communication and be able to analyse a range of issues within the complex institutional environments of ESA, EU and the relevant industrial landscape.
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Experience in documentation management and in the field of communication.
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A good sense of organisation.
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The work associated to this position can require handling of classified documentation.
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The candidate shall confirm to be eligible and willing to apply to a Personal Security Clearance.
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Be capable to execute activities with a high degree of autonomy.
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Deliver qualitative output under time pressure.
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Excellent interpersonal and communication skills as well as tact and discretion are required.
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Proficiency in the use of the Agency’s information systems and tools is an asset.
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Proficient in the English language, both written and spoken.
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The candidates must be able to obtain and maintain the required security clearance in line with ESA security and export control requirements.
What we Offer: More than just a job
At Serco, we believe that a career should come with more than just a paycheck, it should provide support, security, and a sense of balance in your life. Your salary will be paid promptly on Fridays before the 28th of each month, giving you peace of mind about your finances.
We support your daily life and commute in practical ways. If you travel to work, you can claim a travel allowance of €0.21 per kilometre for up to 150 km, or you can have your public transport fully reimbursed. For those working from home, there’s a small daily allowance of €2 to cover extra costs, and new employees can be reimbursed up to €500 for a desk or chair to make their home workspace comfortable.
When your work takes you on missions or travel, all business-related expenses are fully covered, and for peace of mind during tax season, our appointed advisor will assist you in completing your income tax forms. If you enjoy cycling, our bicycle scheme allows you to benefit from a tax-efficient allowance of up to €749, one year of full insurance with an additional €89 per year for accessories.
Serco also cares about your long-term security. All employees are covered under a collective life insurance scheme, and our health insurance partnership with Zilverenkruis Achmea offers discounts of 5% on basic coverage and up to 10% on additional plans. Our company pension scheme, managed via Nationale Nederlanden, follows the Dutch State Pension framework, ensuring you can plan confidently for the future.
In addition, in emergency situations, you may request an advance salary payment of up to one month’s net salary at the discretion of your line manager. To support your wellbeing and daily work, we offer up to €250 reimbursement for work glasses to reduce blue light strain and provide access to Benefits & Work, offering multiple discounts for online shopping. For lifelong learning, all employees receive a 35% discount on programs at Webster University.
At Serco, our benefits are designed to make your life easier, healthier, and more flexible, so you can focus on contributing to groundbreaking space missions while feeling supported every step of the way.
Relocation:
The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe's busiest and most well-connected airports, facilitating easy international travel.
Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.
