About the Role
As the Head of EMEA Risk Operations, you will lead Uber's regional fraud strategy and operational execution across one of our most complex and diverse regions. You will be the senior Risk leader for EMEA and the single point of contact for fraud-related business outcomes across Mobility, Delivery, U4B, Financial Products, and 3rd Party Partnerships.
This role is accountable for the P&L-impacting fraud and abuse metrics that protect the health of Uber's marketplace, including chargebacks, did-not-settle, fraud-driven cash arrears, refunds and appeasements abuse, promo and incentive fraud, earner marketplace abuse, and account takeover across spenders, earners, and merchants. You will partner closely with Regional Operations, Product, Engineering, Decision Science, Legal, Policy, Cash Operations, and Regulated Entity teams to ensure EMEA's fraud strategy is locally relevant, operationally executable, and connected to global risk capabilities.
EMEA requires a leader who can operate across very different market realities: high-card and cash-heavy environments, mature and emerging economies, varied regulatory expectations, and highly localized fraud behavior. The right candidate will combine strong marketplace instincts, operational depth, data-driven judgment, and the ability to influence global technology roadmaps.
This is also a role for someone who can help define the next era of Risk at Uber. Fraud prevention can no longer be primarily reactive. You will help reinvent how Uber maintains a proactive risk posture by deploying AI-enabled tooling within operations, shaping product roadmaps, and building systems that surface unknown fraud vectors before they become material losses.
What You'll Do
- Own EMEA Risk outcomes: You will be accountable for regional performance across key P&L-impacting fraud and abuse metrics, including chargebacks, did-not-settle, cash arrears driven by fraud, refunds and appeasements, promotions, incentives, marketplace abuse, and account takeover. You will understand the drivers behind the numbers, make clear trade-offs across lines of business, and ensure the region consistently meets or exceeds its goals.
- Lead the EMEA Risk planning cycle end to end: You will translate regional fraud patterns, market needs, and business priorities into a clear Risk Operations roadmap. You will act as the primary regional partner to Product, Engineering, Decision Science, Regional GMs, Country GMs, Legal, Policy, and Operations to ensure EMEA priorities are understood, sequenced, and delivered through the appropriate global technology and operational channels.
- Serve as the regional GM for fraud prevention: You will be the senior point of accountability for all things fraud-related in EMEA, bringing together central product teams, regional operations, policy owners, and frontline intelligence to ensure Uber responds quickly and effectively to emerging threats.
- Build the next generation of AI-enabled Risk Operations: You will deploy and operationalize AI-enabled tools that improve how the team detects, investigates, and prevents fraud. This includes use cases such as anomaly detection, fraud-ring discovery, real-time MO clustering, case summarization, synthetic identity signals, proactive rule recommendations, and automated prioritization of investigative work.
- Shape global Risk technology roadmaps: You will be a critical input into what gets built. You will translate EMEA fraud intelligence into product requirements, influence model and rule priorities, and ensure that global capabilities reflect the realities of highly diverse regional markets.
- Maintain a proactive risk posture: You will move the region beyond reactive loss management by building operating mechanisms that identify new fraud vectors early, quantify exposure quickly, and mobilize the right cross-functional response before losses scale.
- Balance fraud prevention, growth, and user experience: You will help reduce fraud without creating unnecessary friction for legitimate users. This includes improving decision accuracy, reducing false positives, strengthening manual review where required, and ensuring controls are appropriate for local market, regulatory, and cultural expectations.
- Navigate EMEA regulatory complexity: You will partner closely with Legal, Policy, Compliance, and regulated entity teams to ensure fraud mitigation strategies are operationally effective and regionally appropriate. You will bring strong judgment to markets with different expectations around privacy, payments, manual review, consumer protection, and platform accountability.
- Elevate regional operating standards: You will define clear standards for how EMEA identifies, escalates, investigates, and mitigates fraud. You will act as both a manager and hands-on operator, raising the quality of decision-making, strengthening team focus, and ensuring consistent execution across a matrixed regional and global environment.
Drive scalable automation and process reinvention: You will identify manual workflows that should be automated, controls that should be redesigned, and processes that should be sunset. You will partner with Product, Engineering, and Decision Science to scale what works while maintaining appropriate human oversight where required.
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Basic Qualifications
- 10+ years of experience in risk operations, fraud strategy, marketplace risk, payments risk, trust and safety, or scaled operations.
- Deep understanding of fraud and abuse in complex digital marketplaces, ideally across payments, mobility, delivery, ecommerce, fintech, or platform businesses.
- Proven ownership of P&L-impacting risk metrics such as chargebacks, payment failures, arrears, refunds and appeasements, promo abuse, incentive fraud, account takeover, or marketplace abuse.
- Experience operating in or with EMEA markets, with strong appreciation for the region's regulatory, cultural, payment-method, and marketplace complexity.
- Strong understanding of digital payments, cash-related fraud exposure, identity risk, marketplace incentives, and the trade-offs between risk reduction, growth, cost, and user experience.
- Demonstrated ability to partner with Product, Engineering, Decision Science, Policy, Legal, Compliance, and Regional Operations to deliver outcomes through influence rather than direct technical ownership.
- Strong AI and technical acumen, with the ability to credibly shape the use of AI-enabled tooling, automation, model signals, and operational workflows for fraud prevention.
- Excellent data literacy and structured problem-solving skills. You must be able to interrogate data, identify root causes, challenge assumptions, and translate findings into action.
- Experience leading through ambiguity in a matrixed environment, balancing regional urgency with global product and engineering prioritization.
- Strong judgment and decision-making, especially when managing trade-offs across loss reduction, regulatory expectations, customer experience, operational cost, and business growth.
- Ability to operate as both a senior leader and hands-on problem solver, moving seamlessly from executive-level strategy to detailed investigation of emerging fraud patterns.
- Clear, concise communication skills, with the ability to influence senior stakeholders, align cross-functional teams, and turn complex fraud topics into practical business decisions.
- High ownership, urgency, and resilience. You are motivated by protecting the platform, raising the bar for how risk is managed, and building capabilities that stay ahead of increasingly sophisticated fraud actors.
- Bachelor's degree or equivalent practical experience required; advanced degree or MBA preferred.
