10 beste vacatures voor de functie van service coördinator in maasvlakte rotterdam, zh (nieuwe medewerkers gezocht)

Customer Success Manager - CUAS
Robin Radar —Den Haag
- Fulltime
- Hybride werken
- Engineering
- Engels
- Bachelor
Crew Support Team Leader
TUI Group —Rijswijk
- Fulltime
- Hybride werken
- Engels
- Microsoft Office
- Analytisch vermogen
Service Coördinator
Paans —Den Haag
- E-mail
- ERP systemen
- Microsoft Office
- Communicatieve vaardigheden
- Reiskostenvergoeding
Service Coördinator
Meerman Machines —Vlaardingen
- € 3.500 - € 4.500 per maand
- E-mail
- ERP systemen
- Engels
- Communicatieve vaardigheden
- Reiskostenvergoeding
- Bedrijfsfitness
Service Coördinator
Royal Houdijk —Vlaardingen
- € 3.400 - € 5.600 per maand
- Fulltime
- Engineering
- Engels
- Reiskostenvergoeding
Service Coördinator
GRID | individuals —Delft
- € 3.700 - € 4.800 per maand
- Online sollicitatie
- Engels
- Organisatorische vaardigheden
- Communicatieve vaardigheden
- Flexibele werkuren
Service Coordinator
Volvo Group —Maasdijk
- Fulltime
- Bachelor
- Magazijn
- Reiskostenvergoeding
7 dagen
Customer Service Coördinator (40 uur) – Rotterdam Botlek
HOYER —Rotterdam Botlek
- € 2.600 - € 3.500 per maand
- Fulltime
- Hybride werken
- Engels
- Bachelor
- Communicatieve vaardigheden
- Taaltraining aangeboden
Snel solliciteren
Business Support Coordinator
Odido —Den Haag
- € 2.600 - € 2.800 per maand
- Hybride werken
- Engels
- Kantoor
- Personeelskorting
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Customer Operational Services Coördinator (shift)
DFDS Continent —Vlaardingen
- Weekendbeschikbaarheid
- Engels
- Communicatieve vaardigheden
- Zorgverzekering
- Bedrijfsfitness

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Customer Success Manager - CUAS

Robin Radar
Den Haag

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Vacaturegegevens

Fulltime

Secundaire arbeidsvoorwaarden

Pensioen
Bedrijfslaptop

Kwalificaties

Jira
Engineering
Engels
Bachelor
Contracten
Bedrijfskunde
Communicatieve vaardigheden

Volledige vacaturetekst

Ensure uncompromised Mission Readiness in high-stakes environments by maximizing the value of our C-UAS solutions - safeguarding long-term retention through deep-rooted partnerships and elite service standards!

As a Customer Success Manager, your mission is to maximize the value customers derive from our solutions while safeguarding long-term retention. You will foster deep-rooted relationships and uncover new ways to expand our partnerships, all while upholding high-level service standards. Beyond solving day-to-day challenges, you will serve as a vital feedback loop for our teams, ensuring our future innovations are directly inspired by the voices of those we serve. You will ensure our systems provide uncompromised Mission Readiness, recognizing that our solutions operate in high-stakes environments where uptime is critical to site security. This role reports to the Project Management Team Manager C-UAS.

Responsibilities

Collaborate with Project Managers in early project stages to later ensure a "warm handover" from implementation to the steady-state support phase.
Act as the key contact for customers after the delivery phase, ensuring all ongoing services align with SLA and warranty commitments.
Serve as the first-level escalation point for service requests.
Synthesize feedback from client interactions and support tickets to provide actionable, business goals-oriented insights to the Success, Sales, and Product teams.
Oversee the health of service and support subscriptions and develop plans to proactively reach out to customers periodically to ensure long-term value.
Analyze KPIs to assess the performance of our products and customer satisfaction scores, providing periodic reports to management.
Ensure support activities provided outside the SLA scope are registered and billed to the customer.
Participate in periodic audits to identify opportunities to improve current standard SLAs and service-related Terms & Conditions.
Provide insights to the Sales Team to support proposal creation for additional sales or system renewals with existing customers.
Work closely with Service Engineering to oversee Life Cycle Support and Spares Management, ensuring customers have necessary parts and documentation.
Act as the high-pressure coordinator for critical system failures, prioritizing rapid restoration of services for deployed or front-line C-UAS units.

Requirements

BA in Engineering or Business, complemented by technical training.
3+ years in customer service management, preferably in a high-tech or industrial environment.
Knowledge of ILS/LSA principles and the ability to translate technical metrics into Operational Availability
Skilled in managing complex hardware/software systems in harsh environments, including lifecycle and configuration management.
Expert in SLA management, commercial contracts, Jira, and CRM tools.
Fluent in both Dutch and English.
A "Mission-First" mindset with strong de-escalation, prioritization, and cross-cultural communication skills.
Possession of a Driver's License B and the ability to travel occasionally (1-2 times per month).
A defense background is preferred; please note that a background screening will be part of the interview process.

N.B. All applicants, we realize that this is quite the list and people come with various levels of experience. Don't be afraid to apply even if you feel you don't meet every desired skill. Our mission is a journey and there's plenty to learn on the way!

But of course, you should identify with our core values: We trust, We own it & We aim high.

What's in for you

Working for a Great Place to Work certified company;
Comprehensive pension plan;
Commuting allowance: our teams work hybrid;
30 days of paid holiday leave (with the possibility to buy 3 additional days);
Opportunities to develop your skills even further through training and certifications;
High quality laptop/desktop, monitor, noise canceling headphones, and any other equipment necessary for your role;
An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!

Robin is a technology leader in tracking and classification of small objects. Our mission is to increase the safety of people and wildlife by preventing bird strikes in aviation, reducing the environmental impact of wind farms, and protecting humans and critical infrastructure against drones. We achieve this by combining purpose-built radars with unique software algorithms. This powerful combination allows us to provide actionable information that empowers users to prevent serious incidents.

We’re growing. Fast. In fact, we are one of the top 10 fastest‑growing companies in the Netherlands. But despite this growth, we stay true to our core values of trust, ownership and aiming high. At Robin, you don’t join just a team. You join a collective of bright minds driven by the belief that ‘doing things better’ is a continuous challenge.

Want to work on next-level radar tech, solve real problems, and never have to pretend your job has meaning?

You’ll fit right in, we’re saving you a seat.

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service coördinator vacatures in maasvlakte rotterdam, zh

Customer Success Manager - CUAS

Crew Support Team Leader

Service Coördinator

Service Coördinator

Service Coördinator

Service Coördinator

Service Coordinator

Customer Service Coördinator (40 uur) – Rotterdam Botlek

Business Support Coordinator

Customer Operational Services Coördinator (shift)

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van service coördinator in maasvlakte rotterdam, zh

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