Do you have a passion for technology and customer service? Are you eager to help customers with smart solutions and play an active role in turning their requests into the best technical modifications and or proactive upgrades? Then we look forward to meeting you as our new Sales Engineer Service!
What do we expect from you?
As part of our Service Organization, you provide technical support and expertise to customers, Customer Support teams, and Field Service teams. You ensure that service cases, quotations, and projects are handled on time and in line with customer expectations.
Your focus will be on preparing quotations for primarily mechanical and additional automation/control solutions which are provided within the sales engineering team. You will work on system modifications for JBT Marel equipment, identify opportunities for technical standardization, and act as portfolio owner for improvement and standardization projects.
You will also create a structured approach for obsolete parts, upgrades, and improvement projects within the product lifecycle of our machines. Additionally, you monitor the status of open quotation requests, report technical feedback to identify structural issues, and act as the link between Service and the project organization.
To succeed, you continuously develop your technical and product knowledge to provide accurate advice and solutions to internal and external stakeholders.
Your main responsibilities:
- Translate customer requests into accurate technical quotations and order confirmations
- Transfer order details to the project team once confirmed
- Advise customers and commercial teams on technical solutions and create and introduce standardized solutions to the market
- Identify technical improvements that create commercial opportunities (up-sell and cross-sell) and share them internally
- Willing to participate in on-site activities to build knowledge of upgrades and (standard) modifications (10%)
- Collaborate with customers, R&D, Engineering, suppliers, and attend sales meetings when required
- Support innovation and maintenance concepts by sharing technical insights
- Develop and promote technical documentation, training materials, best practices, and manuals
Work with Service Business and Marketing to create a standardized product-to-market process via Salesforce, including product launches and structured workflows
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What Kind of a person are you?
To be succesfull in this role, you recognize yourself in the profile below:
- A Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field
- A second degree in Business Engineering (BK5) is a plus
- Excellent written and spoken in Dutch and English; German is an advantage
- A flexible, practical attitude and strong communication skills
- Analytical mindset and ability to work under pressure
Experience in a similar role is a plus, but not required — graduates are encouraged to apply!
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Who are we?
We are a global team of problem-solvers, proud to transform the future of food. As world leaders in advanced food processing solutions, we help create a world where quality food is produced sustainably and affordably. To achieve this, we need a Sales & Standardization Engineer to maximize this opportunity.
What’s in it for you?
Working at JBT Marel means making a real impact. Here’s what you can expect:
- Freedom to take initiative and make a difference in a growing global business
- Recognition for your achievements
- Clear objectives and realistic expectations
- Access to decision-makers and a global network of specialists
Opportunities to learn, grow, and explore
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Contact information
Ready to make an impact and feel proud of what you do every day? Apply now via the “Apply” button on this job ad.
For questions, please contact our Talent Acquisition Business Partner: Niels Spit – [email protected]
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