20 beste vacatures voor de functie van klantenadviseur in heinenoord, zh (nieuwe medewerkers gezocht)

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Customer Service Representative & Operations Support

IPAC EU
Rotterdam

Snel solliciteren

Vacaturegegevens

€ 3.000 - € 4.000 per maand
10 dagen geleden

Kwalificaties

ERP systemen
Logistiek
Engels

Volledige vacaturetekst

Customer Service Representative & Operations Support

Rotterdam, Netherlands (On-site)

About IPAC

IPAC EU Coöperatie U.A. is the European subsidiary of IPAC (International Petroleum Products and Additives Company, Inc.), a leading independent manufacturer and supplier of lubricant additives, fuel additives, and specialty chemical solutions serving customers worldwide.

The Rotterdam office plays a key role in supporting European and international customers through customer order coordination, logistics support, and operational follow-up activities.

Position Summary

This role provides support for customer orders from the European Union and selected export customers. Additionally, the position is responsible for supporting the operations team with demurrage claims, administrative follow-up activities with toll facilities, third-party carriers, and logistics companies to ensure accurate billing and timely claims resolution.

This position works closely with the EU Operations Site Manager and supports seamless operations serving both local European and international customers.

Location and Travel

This is an in-office position located at IPAC’s European Operations office in Rotterdam, Netherlands. Limited travel may occasionally be required for inventory support or company meetings.

Reporting and Key Working Relationships

Reports directly to the EU Operations Site Manager
Works closely with the EU Operations team to ensure seamless customer and operational support
Supports key performance targets established by the EU Operations Site Manager
Partners with Sales and international colleagues to support customer orders and operational follow-up efforts

Key ResponsibilitiesCustomer Service Representative & Operations Support

Provide customer service support and order processing for designated EU and international customers
Coordinate transportation carriers and logistics support for customer orders
Support operational claims requirements and follow-up activities
Assist with month-end closing efforts and inventory reporting
Provide backup support for other EU operations personnel as directed by the Site Manager
Provide customer service support for Singapore-supplied international customers as required
Prepare monthly sales shipment reporting and target shipment updates for the international sales team

Customer & Commercial Support

Maintain strong working relationships with key customers in the region, focusing on service, delivery performance, and issue resolution
Support the EU Operations team in selected vendor and customer meetings
Assist with operational and customer support information for internal and external stakeholders

Qualifications

2–4 years of experience in customer service, operations support, logistics coordination, or related roles
Experience working with carriers, transportation providers, and logistics coordination
Comfortable learning and using ERP systems
Strong organizational, communication, and follow-up skills
Ability to work effectively across cultures, time zones, and multi-site operations
Business, management, or related educational background is a plus
Must be fluent in English and Dutch

Compensation & Contract Details

Monthly salary range: €3,000 – €4,000 gross, depending on experience
Initial 6-month employment contract
Performance review conducted at the end of the initial contract period
Opportunity for extension to a 12-month contract based on performance
Annual bonus consideration after 12 months based on individual and company performance

Why Join IPAC?

This is an excellent opportunity to join a growing international company with global operations and a collaborative working environment. The role offers broad exposure to customer service, logistics coordination, and international operations within a dynamic and specialized industry.

Job Type: Contract
Contract length: 6 months

Pay: €3.000,00 - €4.000,00 per month

Work Location: In person

Snel solliciteren

Verfijn je zoekopdracht

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