Sr. Manager Service & Spare Parts
Ranpak
Founded in 1972, Ranpak's goal was to create the first environmentally responsible system to protect products during shipment.
Ranpak’s mission is to deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally. With this we deliver an important contribution to reduce the global plastic crisis.
The development and improvement of materials, systems and total solution concepts have earned Ranpak a reputation as an innovative leader in e-commerce and industrial supply chain solutions. Besides Protective Paper Solutions Ranpak invests heavily in its Automation division.
Purpose of the role
To manage and coordinate all activities related to after-market sales and service to meet the level of demand of availability of all Ranpak Automation equipment in the field.
Reporting
The Senior Manager Service & Spare Parts reports to Business Director Automation.
Responsibilities
Responsible for optimal after-market sales and service, in terms of costs, service levels, hotline, spare parts (quotations, contracts, deliveries and stock levels), invoicing and operational efficiency. Manage the Hotline, Field Service and Spare Parts teams and maintain close contacts with various Ranpak Automation departments like Assembly, Engineering, Sales, Marketing and Finance as well as external contacts such as suppliers, third party service providers, customers and end-users. Oversee the service chain and contribute actively to further development and optimization of this chain.
Main tasks
- Manage, develop, organize and evaluate the Hotline, Field Service and Spares teams of Ranpak Automation
- Manage and lead operations of Hotline, Field Service and Spare Parts for Ranpak Automation
- Develop and improve workflows and processes for Hotline, Field Service and Spare Parts activities
- Strategic sourcing and training of third party service providers for Ranpak Automation worldwide
- Setup annual budgets for the related service activities
- Develop analytic systems and data management capabilities to monitor and analyze KPI’s, ongoing performance and budgets
- Understand customers’ needs, service those needs and develop and maintain positive business relationships with customer and end-user key personnel in- or directly relevant to service activities
- Identify and manage risk within the service chain
- Cooperate with global colleagues to support the buildup and development of the Ranpak Automation global service organization
Profile
- Technical bachelor or university level in Mechanical or Electrical Engineering with 4 to 8 years related experience in service.
- Used to making decisions in a fast changing international environment, taking frequent interruptions and market, economic, social and political environments in to account
- Ability to think and respond quickly and adjust schedules and operating plans in response to unplanned events
- Easy, open, honest and integer communicator who is able to build relationships both internally and externally on different levels and in multicultural environments
- Good verbal & written communication skills in English and Dutch/German (additional languages are a plus)
- Able to manage a team
- Well-organized and a professional working ethic
- Above average use of computer applications (e.g. Word, Excel)
- Willingness to travel occasionally incl. overnight travel worldwide
- No 9-5 mentality
- In depth knowledge of ERP systems and CRM software
- Knowledge of MS-Office
- In depth knowledge of complex machines
What we offer
- The possibility to make impact in a fast growing stock listed company
- Working in a collaborative culture, informal but highly results-focused
- Interesting learning & development opportunities
- A competitive remuneration package
- Company laptop and cell phone
- Travel expense allowance
- Flexibility to working from home
