You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating?
At CM.com, we help businesses worldwide elevate their customer interactions. With our AI-powered Customer Engagement Platform, we connect conversations, customer data and payments through AI Agents. This allows companies to create more intuitive, personal customer journeys and accelerate their growth.
“The entire customer journey. One platform”
All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.
We're looking for a Principal Engineer to join the Mobile Service Cloud development team.
You'll take ownership of the development and architecture of Mobile Service Cloud, our cloud-native contact centre platform that runs 24/7, supporting thousands of customer service agents and resolving millions of inquiries.
Trusted by brands like Auping, Fleurop, Revolution Beauty, AS Watson, and Yoursurprise, it consolidates channels like Email, Phone, Live Chat, WhatsApp, Facebook Messenger, RCS, and Native Voice into a single service inbox.
The future of customer service is automation and AI. We're continuously innovating, leveraging technologies like HALO, our own agentic platform, to build intelligent agents that handle inquiries autonomously and free up human agents for complex work.
With a talented team of 7 developers in Arnhem, we work together to build new features, refine existing ones, and make the product ready for new opportunities. Whether it’s introducing workforce management tools or leveraging AI for smarter workflows, you’ll play a key role in shaping the future of customer service software.
Mobile Service Cloud doesn't operate in isolation. It needs to integrate seamlessly with other CM Product such as the Marketing Cloud, Customer Data platform, the Conversational Router and HALO. That requires a helicopter view: you understand how these products connect at an architectural level and actively shape those decisions: together with the Principals from other Engage product teams. You also weigh in on shared choices around IT infrastructure, AI tooling, and cost efficiency.
CM.com runs a broad and diverse technology landscape from Java and .NET to Rust across a hybrid infrastructure that combines our own worldwide data centres with cloud-based microservices. Mobile Service Cloud runs on Azure microservices.
For this role specifically: you'll mainly work in .Net backend using SQL and Entity Framework. Also, we're leading a frontend renewal from legacy jQuery to Vue 3.
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A strong software engineering background with proven experience on highly complex, large-scale products
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Technology-agnostic thinking: your seniority and AI fluency let you navigate and add value in any stack
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A backend focus, with openness to frontend work in Vue.js
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Solid familiarity with Microsoft Azure or comparable cloud platforms, plus Docker, Kubernetes, and microservices
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AI fluency and a hands-on attitude toward AI-assisted development
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A team-player mentality with a commitment to quality and a growth-oriented attitude
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Fluency in both Dutch and English
We believe honesty creates better matches. So here it is:
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You work on-site with your team, collaboration happens face to face.
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Priorities can shift quickly as technology and insights evolve.
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AI will change how your role looks, fast. Some tasks you do today may disappear next year.
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We move before everything is finished or polished.
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For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.
If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.
Every CM.com colleague, connects to our 4 shared values:
Drive and Lead
We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.
Grow and Learn
Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.
You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.
Together and Care
At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.
We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.
Speed and Change
For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.
At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:
Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.-
Healthy food: Daily healthy lunches and snacks to keep you energized.
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Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.
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Invest in your future: A solid pension plan.
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Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.
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Own your success: Become a shareholder with our Employee Share Purchase Program.
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Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving
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Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.
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Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.
Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.
