20 beste vacatures voor de functie van engineering lead options in amsterdam, nh (nieuwe medewerkers gezocht)

Senior Dynamics 365 CE Contact Center
Exactpi —Amstelveen
- € 3.965 - € 6.230 per maand
- Fulltime
- Hybride werken
- Azure
- Engels
- Master
- Budget voor professionele ontwikkeling
Engineering Lead- Options
Keyrock —Amsterdam
- Fulltime
- Thuiswerk
- Databases
- SQL
- C++
- Flexibele werkuren
Ingredient Specialist
Nestlé Health Science —Almere
- € 4.650 - € 5.814 per maand
- Fulltime
- Microsoft Powerpoint
- Spaans
- Microsoft Excel
9 dagen
Vice President Trade & Working Capital Origination
ING —Amsterdam
- € 6.728 - € 10.753 per maand
- Hybride werken
- Verkoopervaring
- Engels
- Flexibele werkuren
Manager Logistics Transformation
EY —Amsterdam
- Hybride werken
- Engels
- Master
EY Parthenon - (Senior) Manager - Merger Integrations and Carve-Out
EY —Amsterdam
- Hybride werken
- Engineering
- Master
- Analytisch vermogen
Head of Engineering
Advidi —Amsterdam
- € 7.366 - € 10.523 per maand
- Fulltime
- Informatica
- Kantoor
- Master
Road Transport Transformation Manager
Coty Inc. —Amsterdam
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Data Lead
Effectory —Amsterdam Centrum
- € 90.000 - € 120.000 per jaar
- Fulltime
- Hybride werken
- Azure
- Management
- Engels
- Budget voor professionele ontwikkeling
- Flexibele werkuren
Snel solliciteren
Digital Product Manager App
Hunkemöller —Hilversum
- Fulltime
- Hybride werken
- Productmanagement
- Communicatieve vaardigheden
- Productkorting werknemers
- Reiskostenvergoeding
AI&ML Lead
Landal —Amsterdam
- € 4.808 - € 6.869 per maand
- Fulltime
- Azure
- Teammanagement
- Productmanagement
- Reiskostenvergoeding
Snel solliciteren
Datacenter Operations Manager (DCOM)
Microsoft —Schiphol
- € 71.000 - € 121.100 per jaar
- Fulltime
- Azure
- Management
- Informatica
Network Lead
Landal —Amsterdam
- € 4.200 - € 6.100 per maand
- Parttime
- Horeca-ervaring
- Informatica
- Engineering
- Flexibele werkuren
Snel solliciteren
Head of Engineering - Options
Keyrock —Amsterdam
- Fulltime
- Thuiswerk
- Databases
- SQL
- C++
- Flexibele werkuren
Tech Lead Platform Engineering
Budget Thuis —Amsterdam Centrum
- Fulltime
- Hybride werken
- Azure
- DevOps
- Bachelor
Snel solliciteren
11 dagen
Senior Product Manager, AI Editing
VEED.IO —Amsterdam
- € 95.280 - € 135.986 per jaar
- Master
- Analytisch vermogen
- Productmanagement
Partnerships Manager - Supply Chain
Prodigi Group —Amsterdam Centrum
- € 55.000 - € 65.000 per jaar
- Fulltime
- Hybride werken
- Microsoft Excel
- Verkoopervaring
- Engels
Snel solliciteren
Group Product Manager Bare Metal
Leaseweb —Amsterdam-Zuidoost
- € 89.000 - € 110.000 per jaar
- Hybride werken
- Master
- Analytisch vermogen
- Bachelor
- Kosteloos parkeren
CSM (Customer Success Manager)
Open —Amsterdam
- Fulltime
- Thuiswerk
- Informatica
- Verkoopervaring
- Salesforce
Snel solliciteren
Customer Experience Lead
Cover Genius —Amsterdam
- Fulltime
- Engineering
- SQL
- Analytisch vermogen
- Werk vanuit huis

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Senior Dynamics 365 CE Contact Center

Exactpi
Amstelveen

Nu solliciteren

Vacaturegegevens

Fulltime
€ 3.965 - € 6.230 per maand

Secundaire arbeidsvoorwaarden

Pensioen
Budget voor professionele ontwikkeling
Bedrijfslaptop

Kwalificaties

Azure
Engels
Microsoft Dynamics 365
Master
Bachelor
AI
Bedrijfskunde
Communicatieve vaardigheden

Volledige vacaturetekst

A prominent consultancy firm is seeking a Senior Dynamics 365 CE Contact Center Specialist who excels at transforming customer interactions across every channel. In this role, you design and optimize omnichannel customer service experiences - spanning voice, chat, email, social media, and messaging. You improve routing, workflows, and case processes, build efficient agent desktops, and use knowledge tools and AI to ensure fast, high‑quality support. If you enjoy bridging people, processes, and technology into a seamless service experience, this position is an excellent match.

Zo ziet jouw functie er uit

Dit ga je doen

As a Senior Contact Center Specialist, you take the lead in designing and configuring advanced omnichannel environments for customer service operations. You ensure smooth communication across all channels and help create structured, consistent customer journeys that support both agents and end users.

Your responsibilities include:

Designing and configuring omnichannel service capabilities
Improving customer journeys across voice, chat, email, social channels, and messaging
Setting up routing rules, queues, workstreams, and presence management
Implementing case management, SLAs, escalation paths, and workflow automation
Building agent desktops, knowledge management components, and AI-driven support tools
Facilitating workshops, requirement sessions, and functional design discussions
Advising on customer experience strategies and platform best practices
Supporting adoption, training, and go‑live phases
Contributing to presales activities
You will work closely with multidisciplinary teams and stakeholders to modernize contact centers using Dynamics 365 Customer Service and Omnichannel for Customer Service.

Dit breng je mee

Bachelor’s or Master’s degree in IT, Business, or a related field
Minimum of 3 years of experience with Dynamics 365 CE and Omnichannel
Solid understanding of contact center KPIs (AHT, FCR, CSAT, SLA management)
Experience with voice integrations and Azure Communication Services (ACS)
Strong communication skills in Dutch and English

Dit krijg je er voor terug

Dit is het aanbod

The organization provides a strong employment package that includes:

Monthly salary between €3,965 and €6,230, depending on experience, plus holiday allowance, profit share, expense compensation, and home‑working allowance
Flexible pension scheme without mandatory employee contribution
30 vacation days (full‑time), with options to buy or sell additional days
Hybrid working model for a balanced office–home setup
Fully equipped home-office workspace
Lease a car or mobility budget
Laptop and smartphone included
Wide range of training programs supporting both personal and professional development
Dynamic work environment with exposure to consultancy, engineering, and data disciplines
Active diversity and inclusion initiatives
Strong focus on health and vitality: sports facilities, gym discounts, coaching, and wellness programs
Social culture with frequent team events, gatherings, and activities

Would you like more information first? Feel free to call Aksay Seetal, International Recruitment Consultant, about this vacancy at 06-502 86 554

Ref.nr. 6006 #ML

Dit wordt jouw werkplek

You will be part of a Microsoft-focused consulting team that supports organizations in modernizing their customer service environments. This department combines functional expertise with a deep understanding of the Microsoft ecosystem, especially Dynamics 365 Customer Service and Omnichannel. The team collaborates closely with clients and internal specialists to design secure, scalable, and future-proof customer service solutions that elevate both customer satisfaction and operational efficiency.

Wat gebeurt er met jouw sollicitatie?

Aksay gaat voor jou aan de slag. Wij gaan jouw gegevens zorgvuldig bekijken om te bepalen of er een match is. Zo ja, dan nemen wij binnen 3 werkdagen contact met je op. Is er nu nog geen match maar zien wij wel kansen in de nabije toekomst, dan houden wij jouw gegevens in ons bestand. Voor zo lang als jij daarvoor toestemming verleent. Uiteraard gaan wij vertrouwelijk met jouw gegevens om en werken wij volgens een strikt privacyreglement. Goed om te weten: Exactpi draagt het kwaliteitslabel van de ABU.

Nu solliciteren

Verfijn je zoekopdracht

engineering lead options vacatures in amsterdam, nh

Senior Dynamics 365 CE Contact Center

Engineering Lead- Options

Ingredient Specialist

Vice President Trade & Working Capital Origination

Manager Logistics Transformation

EY Parthenon - (Senior) Manager - Merger Integrations and Carve-Out

Head of Engineering

Road Transport Transformation Manager

Data Lead

Digital Product Manager App

AI&ML Lead

Datacenter Operations Manager (DCOM)

Network Lead

Head of Engineering - Options

Tech Lead Platform Engineering

Senior Product Manager, AI Editing

Partnerships Manager - Supply Chain

Group Product Manager Bare Metal

CSM (Customer Success Manager)

Customer Experience Lead

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van engineering lead options in amsterdam, nh

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