Requirements:
Characteristic of the position is the service in general and responding to the expectations and wishes of the guest in particular. The staff II employee is primarily responsible for serving drinks and dishes, but can also be used on taking orders, accepting table reservations and paying with guests.
Preparation of the operation
- correct, timely and full preparation;
- tables set according to instruction;
- external is surrounding area (cleaned, clean);
- In accordance with regulations (including instruction, working methods, HACCP and presentation).
Operation
- guest satisfaction (approach, approach, method of serving);
- orders communicated to the kitchen in time and correctly;
- compliance hygiene requirements;
- completeness and accuracy of information provided.
Cash register and accountability work
- correct use of cash register;
- or parts of cash;
- adequate explanation of differences.
Table reservations
- correct use of reservation system;
- according to procedure.
Clean-up and cleaning work
- a neat, clean, safe working environment;
- according to regulations.
Registration
- correct, complete and timely registrations.
Aggravating Circumstances
- Strength effort in lifting, moving goods, blades, stacks of signs, etc. ; ;
- walking and standing, manoeuvring with signs/sheets;
- Regular work pressure at peaks in the job offer.
Competencies
Involvement:
is proud of his company and its own contributions;
speaks positively about his company;
It is comfortable with the company’s values and standards.
Flexibility:
is open to changes that others propose;
shifts quickly between different activities;
Accepts that work is determined by others or circumstances.
Hospitality:
is courteous, helpful and well-mannered to others;
avoid statements like ‘no, that is not possible’ or ‘it is busy’ without explanation;
Provides unsolicited additional service;
Research on how to help guests adequately and optimally.
To show interest:
It is prepared to tackle everything;
is not satisfied with an average performance;
Does not stop until the work is done;
Take responsibility for your own work.
Eye for detail / meticulous:
is thorough, controls your own work;
is orderly and works clearly, also when it is transferred of work;
Works according to fixed procedures, carry out the necessary checks
Werklocatie: Fysiek
