Program Manager – Global Product Portfolio & Operations
Lead change and drive global product rollouts at scale. Drive the implementation of global best practices.
Are you a Program Manager who thrives in complex change environments and knows how to bring structure, alignment and progress across diverse stakeholder groups? Do you combine strong execution skills with the ability to navigate organisational dynamics and drive adoption at scale?
We are looking for a Program Manager – Global Product Portfolio & Operations to lead the implementation and rollout of multiple product and service offerings across our global client product portfolio. This is a role at the heart of transformation, where success depends not only on delivery, but also on stakeholder alignment and change adoption.
Your impact
In this role, you will lead large, multi-stream programs in a highly dynamic and international environment. You will be responsible for translating strategy into execution, while managing a complex stakeholder landscape across product, commercial, technology and operations.
A key part of your success will be your ability to drive change. You ensure that product and service offerings are not only implemented, but effectively embedded into both client environments and internal ways of working. You understand that delivery is only successful when adoption is achieved.
You will act as the central point of accountability across multiple workstreams, balancing priorities, managing dependencies and ensuring alignment between global and regional stakeholders. You are comfortable navigating differing interests, challenging assumptions and driving decisions forward.
Working closely with the Head of Business Optimization and senior leadership, you will provide clear visibility on progress, risks and outcomes, while proactively managing escalations and removing blockers.
You will also contribute to building a more scalable organization by standardizing implementation approaches and improving how we deliver change globally.
Within the first 12–18 months, you will have:
- Successfully delivered complex, cross-regional product and process implementations
- Driven stakeholder alignment in a challenging and diverse environment
- Increased adoption and effectiveness of new ways of working for products and services
- Established strong governance and reporting structures
- Contributed to scalable implementation and change frameworks
What you will do
- Lead end-to-end program management of global product and service implementations
- Translate strategic initiatives into structured, executable programs
- Drive stakeholder alignment across sales, operations, product and technology
- Act as the central point of accountability across multiple workstreams
- Establish governance structures, reporting and performance dashboards
- Proactively manage risks, dependencies, resistance and escalations
- Ensure successful adoption of new offerings within client and internal environments
- Support client-facing teams during implementation and rollout phases
- Build strong relationships with senior stakeholders across regions
- Drive continuous improvement and standardization of implementation methodologies
- Provide insights to support scaling, optimization and decision-making
About the role
You will operate in an international organization undergoing significant transformation, where product innovation and operational excellence must come together.
This role sits at the center of that transformation, ensuring that strategy is not only defined, but successfully executed and adopted across the business.
What you bring.
You are a strong program leader with a clear affinity for change management and stakeholder navigation in complex environments.
- 3–8+ years of experience in program or project management
- Proven experience in driving change and transformation initiatives
- Experience within MSP environments is a hard requirement
- Strong understanding of HR technology, SaaS or service delivery models
- Excellent stakeholder management skills, including managing senior and challenging stakeholders
- Ability to navigate organizational complexity and drive alignment
- Experience with program governance, risk management and reporting
- Strong organizational and problem-solving capabilities
- Financial and operational awareness (budgeting, resource planning)
- Agile or SAFe certification is a plus, but not required
- Excellent command of English
Mobility budget or Lease car: No
Brand: HeadFirst Group
