Are you looking to own the customer-facing experience for JetBrains products, from how individuals and organizations buy and manage software to how licensing and entitlements work behind the scenes?
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
In this role, you’ll lead the strategy for BAD (Business Application Development) Product. You’ll tackle the complex web of purchases, subscriptions, organization administration, and usage-based services, making sure our customers have a smooth, coherent experience every step of the way.
You’ll work closely with engineering, design, analytics, QA, and BAD Platform, as well as Sales, Customer Success, and Finance teams. You’ll have the autonomy to drive product discovery, validate hypotheses through data and experimentation, and define the long-term vision for our licensing and administration ecosystem.
Day to day, you will:
- Define and execute the product vision, strategy, and roadmap for BAD Product systems.
- Uncover user friction through customer research, support data, telemetry, and feedback from internal teams.
- Map and improve end-to-end customer journeys covering purchasing, subscriptions, licensing, and administration.
- Identify gaps, overlaps, and inconsistencies across sub-systems to build a clear, unified user experience.
- Partner with engineering, design, analytics, and QA from early discovery through launch and continuous iteration.
- Define and track key product metrics for adoption, conversion, and support demand.
- Communicate product direction, trade-offs, and progress clearly to cross-functional stakeholders.
- An ownership mindset, taking responsibility for outcomes, not just task completion.
- A clear focus on underlying problems and desired outcomes rather than immediate feature requests.
- Comfort with technical complexity, trade-offs, and systems thinking.
- A preference for quality, long-term sustainability, and user trust over short-term fixes.
- The ability to make grounded decisions using customer research, analytics, and experimentation.
- Strong collaboration skills across multi-disciplinary teams and distinct business areas.
- A proven track record of managing technically complex SaaS, enterprise, or B2B product areas end to end.
- Hands-on experience driving product discovery, user research, and roadmap prioritization.
- Experience navigating complex customer journeys, multi-team dependencies, and cross-functional stakeholders.
- Experience making data-informed decisions using telemetry, product metrics, and experimentation.
- The ability to work comfortably alongside engineering teams on technical details, APIs, data models, and system integrations.
- Fluency in English.
In practice, success means building a licensing and administration experience that feels seamless to the user and resilient under the hood. You'll bring clarity to ambiguous systems, simplify fragmented customer flows, and establish reliable product metrics. Ultimately, you succeed by removing friction for millions of developers and admins, allowing them to focus on their actual work.
- Strong base salary – We offer competitive pay that reflects your skills and experience.
- Flexible work schedule – Enjoy the freedom to work from home or from the office.
- Extra time off – More days to relax, recharge, and do the things you love.
- Learning and development opportunities – Access to conferences, courses, and language classes.
- Relocation support – Assistance to help make your move as smooth and stress-free as possible.
- Free meals and snacks – Lunch and refreshments provided to keep you fueled.
- Health and wellness – On-site gyms or sports club stipends.
- Internal events – Company-wide celebrations and team gatherings.
We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
If this sounds like you, we’d love to read your application.
- Some benefits may vary depending on location.
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We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
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