You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating?
With our AI-powered Customer Engagement Platform, we connect conversations, customer data, ticketing and payments through AI Agents. This allows companies and events all over the world to elevate their entire customer journey and grow faster, together.
All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.
As Account Executive at CM.com. you'll sell the full CM.com platform: both our messaging channels (SMS, RCS, WhatsApp, Voice, Email and more) and the engagement software and Agentic AI that sits on top of them. That combination is what sets CM.com apart, and it's what makes this a genuinely complex, consultative sale.
Our story began with SMS and it still represents our largest global footprint. The market is moving fast, away from SMS-only communication towards richer, more interactive, multi-channel conversations. CM.com brings all major channels together in one platform: SMS, RCS, WhatsApp, Voice, Viber, Instagram & Facebook Messenger, Apple Messages for Business, WeChat, Line and Telegram.
Every year, billions of messages travel through our systems, from NL-Alert and DigiD, to email gateways powering global marketing campaigns, and telecom services behind solutions like BMW ConnectedDrive. But channels alone are only half the story.
The real differentiator is what happens on top of them. When businesses can leverage customer data and Agentic AI to automate and personalize every interaction, across every stage of the customer journey, messaging becomes a growth engine: That's the story you'll be telling.
It's about showing clients how the full CM.com platform (Channels, Agentic AI and software combined) transforms the way they engage with their customers.
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Take ownership of managing and growing your portfolio of clientsAs Account Executive, you’ll drive growth in the Dutch market through new business sales and by bringing more value to our existing client base (currently over 4.000 Dutch clients). You will engage with key stakeholders like C-level Technology, Security, and Marketing managers. You’ll uncover their needs, solve their challenges, and show them how CM.com’s solutions can elevate their business.
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Work closely with clients across diverse industriesYou’ll collaborate with clients in sectors like Tech & Media, Logistics, Finance, Telco, Utilities, and Government, helping them adopt new communication channels such as Google Business Messaging, Instagram, Facebook, Voice, and more to stay ahead of market trends.
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Improve processes using AI, automation, and smart toolingYou’ll identify opportunities to introduce conversational messaging solutions together with our engagement platform (service, marketing and agentic AI).
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Make decisions fast, test ideas, and learn from what doesn’t workYou’ll deliver engaging presentations, product demos, and negotiate agreements that work for everyone involved, while continuously adapting to the rapidly evolving communication market.
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Help shape how this role will look a year from nowThis is a dynamic role where you’ll have the freedom to rethink workflows, explore new technologies, and contribute to CM.com’s competitive edge in the CPaaS market.
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Success is measured by impact, not by perfect plansYour contributions will directly drive client satisfaction, account growth, and CM.com’s position as a leader in conversational messaging solutions.
We believe honesty creates better matches. So here it is:
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You work on-site with your team; collaboration happens face to face.
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Priorities shift quickly, and we move forward before everything is finished or polished.
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AI will change how your role looks, fast. Some tasks you do today may disappear next year.
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You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.
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For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.
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A bachelor's or master's degree in Business, Marketing, IT, or a related field.
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A genuine love for sales.
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Exceptional communication and presentation skills, with a strong commercial and strategic mindset.
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Proven commercial experience in CPaaS, SaaS, or AI industries: this is a hard requirement.
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A track record of selling complex solutions to large enterprises or corporate environments.
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Experience navigating long sales cycles and multi-stakeholder decision processes.
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Full professional fluency in both English and Dutch.
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A permanent work and residence permit for the Netherlands.
Every CM.com colleague, connects to our 4 shared values:
Drive and Lead
We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.
Grow and Learn
Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.
You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.
Together and Care
At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.
We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.
Speed and Change
For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.
At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:
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Salary: A base salary that matches your experience: An indication of the salary range is EUR 4.500 - EUR 6.000,-
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Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.
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Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.
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Healthy food: Daily healthy lunches and snacks to keep you energized.
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Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.
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Invest in your future: A solid pension plan.
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Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.
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Own your success: Become a shareholder with our Employee Share Purchase Program.
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Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving
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Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.
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Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.
Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.
