How do you make our customers happy?
Team Observability and Insights is responsible for providing a fast, reliable, secure and highly
available observability platform for the application and infrastructure teams within bol. This
means that our core customer is a bit different than what you might expect – we focus on the
needs of bol’s application development teams (not directly with consumers on our online store).
Our observability platform allows application teams to troubleshoot, debug and monitor their
applications. Observability (metrics, logging and tracing) is critical for bol to deliver services that
can handle high demand, high load, and failure scenarios.
What you’ll do as a platform engineer on Team Observability and Insights
What are our products?
The Observability and Insights team is responsible for providing a company-wide observability
platform that has three primary components: logging, tracing, and metrics. Our team is responsible for all components and pipelines that ingest, transform, index and make this data
available for application teams, including 3rd party tools for external monitoring and Incident
Response Management (IRM). We provide and maintain all the tools necessary for other teams
to monitor their applications, create alerts and get insights into the performance of their
applications. We tie this data into an IRM workflow so that teams can quickly get alerted when
things go wrong.
Who is on the team?
You’ll be joining a diverse team of platform engineers with a dedicated Lead Engineer, supported by a strong partnership between Engineering and Product managers. Our team works closely with our (internal) customers to build and shape a roadmap that focuses on improving the developer experience when it comes to the observability stack.
What will I do?
Participate in architectural discussions around scalability/resilience/cost Collaborate ondeveloper-facing tooling architecture: query performance, data retention policies, and selfservice dashboard design
Add: Build and maintain developer-facing observability tooling (dashboards, query interfaces,alerting rules) that align with application team workflows
Identify, design, operate, and improve the observability ecosystem by partnering with
application teams to understand debugging/monitoring workflows and design intuitive query& visualization tools.
Maintain a mature observability stack in a high-demand environment by optimizing
log/metric/tracing pipelines for developer usability, reducing MTTR and query friction.
Collaborate on developer-facing tooling architecture with a focus on query performance, data retention policies, and self-service dashboard design, addressing concerns regarding resiliency, usability, and cost.
Join our daytime on-call rotation where you’ll respond to platform-level incidents. Every weeka different engineer takes support to answer questions from within bol, as well as
troubleshoot issues when alarms go off.
Technical Stack
We operate and maintain production systems built on certain technologies, and that means we
require our engineers to have administration-level experience with (but not limited to):
Google Cloud Platform
Prometheus and Thanos
Elasticsearch and Kibana
Grafana and Loki
Kubernetes / GKE
Linux (RedHat, Debian-based)
Python / Go
3 reasons why this is (not) for you
Switch to find out
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No
You prefer building products from scratch rather than refining and optimizing existing developer tooling.
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No
You're looking for a purely infrastructure/backend role without direct collaboration with application teams
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No
You prefer working in isolation rather than partnering closely with developers to understand their monitoring, debugging, and visualization workflows.
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Operating at scale
We provide critical information for hundreds of teams that ensure bol’s availability and reliability. Our designs have to account for failovers, high usage and cost effectiveness. You have a motivation to ship to production and understand what’s needed to maintain a high level of excellence
+
Supporting a mature ecosystem
We have a lot of processes to help ensure the success of our business – which also includes concerns about predictability, data privacy and security. This role is for you if you can help make our existing and proven technology stack more efficient and useful. You know how to mix new ideas in with existing tools.
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Improving our user experience
We have a great opportunity to create tools that can have cascading effects – from improving performance of our existing offerings to new innovations and product offerings. If you’re motivated by improving the experience for our users, then this is the right spot for you!
Perks of having a blue heart
Discover all perks
The culture and the office
Our colleagues work hard to make the daily lives of our customers easier and more fun. But of course, we do this in an inspiring and creative environment!
On and off
At bol we understand like no other that you have to take care of yourself first, then your environment and then bol. In that order. Therefore, everyone at bol receives 29 days of vacation.
Flexible working
We bring the best of both worlds together by working 50% at the office and 50% at home. This way, we find a balance between organisational and individual needs.
Your application process
Your application
We’ll review your application with care. We aim to get in touch with you as soon as possible.
First contact
We’ll contact you to walk you through the process and take the first step to set up an interview. And since we’re already talking: feel free to ask any questions you may have.
The assessment
We will ask you to take an online HR assessment and a technical assessment. We’ll also discuss the position and the team in depth.
First date
During this interview we’ll get to know each other. We want to find out more about you, your work experience and skills.
Is this love?
Two interviews are usually enough to see if it’s a match. And if you agree… well, it’s the beautiful beginning of your career at bol.
Any questions?
I'm Virginia Perez Dilsizian, Recruiter at bol. Anything I can help you with regarding the Platform Engineer OAI (DevEx) vacancy?
Get in touch!
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