9 beste vacatures voor de functie van klantenservice medewerker in huize padua (nieuwe medewerkers gezocht)

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Customer Care Representative

Oliver Healthcare Packaging -
Venray

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Vacaturegegevens

Kwalificaties

Verkoopervaring
ERP systemen
Engels
Bachelor
Accountbeheer
Communicatieve vaardigheden
Duits

Volledige vacaturetekst

Customer Care Representative

We are searching for an experienced Customer Care Representative at our Venray facility.

Primary Duties and Responsibilities:

Your New Job at Oliver Healthcare Packaging

Customer Care Representative

Do you ensure that customer inquiries, orders, and expectations always come together seamlessly?

At Oliver Healthcare Packaging, we create packaging solutions for the medical and pharmaceutical industries. Work that truly matters: our products contribute to the safety of patients worldwide. That’s why everything we do must be accurate down to the smallest detail — and this is especially true for customer contact and order management.

At our Venray site, you will work in an international environment where reliability, clarity, and collaboration are key. You ensure that customer requests, orders, and internal processes align seamlessly, making a direct contribution to our global delivery performance and customer satisfaction.

Your Role
As a Customer Care Representative, you are the central point of contact for both customers and the internal organization. You ensure a smooth order management process and safeguard that customer agreements and internal execution are aligned.
You take ownership of the collaboration, think in terms of processes, and continuously identify opportunities to improve performance across the chain.

What You Will Do
Order Management and Follow-up

Oversee the end-to-end order process with a clear overview and prioritization, ensuring lead times and delivery reliability
Process and review customer orders and requests, including specifications and delivery dates
Proactively inform customers about progress and changes
Coordinate new product requests with Product Specification
Handle complaints, returns, and rework

Collaboration and Customer Development

Work closely with Planning, Operations, Engineering, and Sales
Align feasible delivery timelines and product specifications (right first time)
Identify and escalate risks and bottlenecks
Actively manage customer expectations and act as a sparring partner for both customers and the internal organization
Identify structural improvement opportunities in customer processes and translate them into concrete optimizations
Support account analysis and contribute to customer development
Build and maintain strong stakeholder relationships

Technical and Administrative Support

Coordinate and respond to technical customer inquiries and partline requests in collaboration with Product Specification and Engineering
Process technical information, quotations, and internal requests
Work with ERP/CRM systems to ensure accurate and timely order handling
Actively develop knowledge of products and processes
Ensure structured and reliable administration

Why Oliver Venray

Continuous innovation Work with a modern and continuously evolving machine park in our cleanroom environment.
A close-knit team We collaborate in an informal way, know each other by name, and support one another. Together, we improve every day.
Your expertise matters You will have the space to make an impact and further develop yourself.
An international environment, close to home Work in a global organization with the down-to-earth culture of Venray.

In addition, we offer:

27 vacation days
Bike and fitness scheme
Bonus scheme
Fresh fruit and healthcare contribution

At Oliver, we believe that strong performance starts with a work environment where you feel comfortable.

Your Impact

By taking ownership of orders, customer agreements, and processes, you ensure a reliable and predictable customer experience.
You directly contribute to the delivery of medical packaging used worldwide — and with that, to the safety of patients who rely on it.

Required Qualifications:

What You Bring

Bachelor's degree level (HBO) or equivalent through a combination of education and relevant work experience
Approximately 2+ years of experience in customer service, sales, or account management
Experience with order management and ERP/CRM systems
Strong communication skills and a customer-focused mindset
Ability to manage multiple priorities simultaneously
Fluent English communication skills, both written and verbal, are essential, while proficiency in German is highly desirable and considered a strong advantage.

Salaried

Annually

0.00 - 0.00

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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