Sr Usability Designer-Center of Excellence
As Philips we are sincerely aware of the impact we have on people’s lives through the medical devices we make. We are on a continuous journey to come up with the best possible solutions for both medical staff and patients. We want our solutions to be intuitive and seamless so we can maximize error prevention and differentiating experiences. Usability designers and -engineers ensure that products are intuitive: developing high-quality propositions that are safe, effective, efficient and satisfactory in use. Now, there is an exciting opportunity to become a leader in that journey and ramp up usability quality across all Philips businesses, in order to increase impact and successfully resolve usability concerns on a foundational level.
The Usability Excellence team, rooted in Philips Innovation and Design, is the central hub that helps all businesses enterprise wide, to set the bar for usability quality and reach excellence. The team consists of 13 experts, lead by the Head of Usability, that define usability strategy and roadmaps, set the standards, measure, train, and advise on which processes or ways of working to adopt. Because of the direct link to patient safety and quality, the team works directly with clinical-, risk management- and Q&R teams, and escalates to senior management when appropriate.
Your role:
Collaborate with other senior experts in the central Usability Excellence team to execute the Philips Usability strategy and raise the bar for usability quality across business units
Provide ad hoc senior support to businesses on processes and regulations (FDA, IEC 62366-1, EU-MDR, NMPA)
Serve as the first point of contact and escalation path for use-related safety and quality concerns across businesses, safeguarding psychological safety
Partner with global business leads to raise awareness, build capabilities, and align on processes, RACI structures, and timely involvement of usability specialists
Identify scope changes and key challenges, driving and initiating strategic roadmaps
Stay up to date on developments in medical device regulations across markets, proactively advising teams and leadership on emerging needs
Contribute to setting the internal quality bar, defining mechanisms and driving actions to assess and hold underperforming teams accountable
Act as a senior resource during periods of crisis, providing temporary support to businesses
Contribute to the enterprise-level usability narrative, leveraging opportunities to engage and evangelize internally
Mentor junior team members
You are the right fit if you have/are:
A usability rockstar who is specialized in medical devices (preferred) or a similarly regulated safety-critical field like aviation, automotive, military etc;
Academic background in industrial design, product design or cognitive science/psychology with focus on Human-Computer Interaction or human factors;
At least 7 years progressive experience as usability specialist or related, with at least 3 years of experience managing stakeholders in complex environments
Expert knowledge of usability methodologies, processes and standards, particularly medical device regulatory standards (FDA, IEC 62366.1, EU-MDR);
Understanding of (academic) design of experiments and statistical analysis;
Experience in the end to end process of creation of products from requirements analysis to validation;
Great communication, collaboration and leadership skills to perform with multidisciplinary and international teams;
Great English proficiency in both talking and writing;
Pro-active mindset.
Beneficial skills:
Understanding of Quality System Regulations (QSR);
Understanding of Risk Management process;
Understanding of Agile product development;
Understanding of the medical domain, hospital environments or specific medical modalities;
How we work together
This position requires working onsite in the office for a minimum of three days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
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