This is a new position, part of Odido’s large-scale investment and expansion in Artificial Intelligence, as we move toward a future where AI helps make every customer interaction more personal, efficient, and human.
As a Senior Data Scientist, you’ll develop and apply advanced predictive and generative AI models that directly influence our commercial performance and customer interactions. You’re not just a data expert, you’re a creator of smarter, more human experiences.
Your deep knowledge of both data science and telecom enables you to design human-like, conversational AI that enhances how customers connect with us across multiple channels. Most of your time will be spent working on Natural Language Processing (NLP), powering chatbot and voicebot solutions using the latest Generative AI models.
This role focuses on scaling and expanding current initiatives using cutting-edge LLMs. You’ll help internal teams work more efficiently, for example, by creating Retrieval-Augmented Generation (RAG) models to support customer service agents, while also setting up new frameworks that empower customers to find answers faster and smarter.
You’ll collaborate across departments, translating complex data into real business value. That means delivering POCs that matter, converting them into production-ready systems together with our data engineers, and communicating your insights with clarity, tact, and confidence.
You’ll be close to customer feedback, learning fast, iterating often, and helping shape Odido’s evolution into a truly data-driven organization.
All of this, in an informal, open environment where innovation, autonomy, and personal growth go hand in hand.
You’ll join our Data Science team, part of the Information Technology (IT) department; A diverse and ambitious group of experts from three continents. We work closely with both technical and non-technical teams across Odido.
You’ll collaborate with colleagues in B2C, B2B, Finance, and Technology, building models designed for production from day one.
You won’t just build solutions, you’ll see them come to life.
At Odido, we believe in people.
We personally review every application, no keyword filters, no automated decisions. That’s why we ask you to briefly share why you believe this specific role at Odido fits your experience and ambition. If it’s a match, we’ll notice. We do not hire your AI (Yet)…;-)
We want to become the most human-centred telecom provider in the Netherlands. That might sound odd from an IT or network role, but that's exactly where it starts. Because without stable systems, a reliable network and smart technology there's no conversation, no connection, no trust. You make sure everything runs, even when nobody notices. And that's precisely the point. Even if the customer doesn't see you, your impact is felt in every conversation, every connection and every moment it just works. Because when the technology is solid, people can work, customers can be helped, and trust is built.
At Odido we're there for each other. We see each other's talents. We listen and always look at what's possible, technically, personally and in the way we work together. Because you're at your best when you can grow, Odido gives you all the space you need for that. Together we look at where your ambition and talent lie and make sure you get the opportunities to grow in your own way, whether that's deeper technical specialisation, a broader architect role, or a step towards tech leadership.
At Odido, you build and manage critical infrastructure at a national scale; ensuring reliability, performance, and security for millions of customers. You work on technology that truly matters, with a direct impact on how our network and IT services perform every day.
In return, we offer a competitive salary and a well-balanced total rewards package, including:
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A role-based bonus aligned with your performance;
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30 days of annual leave (full-time), plus an extra day off after Ascension Day;
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Hybrid working model: 3 days in the office and 2 days from home;
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A €350 voucher to choose your own mobile phone; yours to keep;
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A personal learning budget and access to more than 200 training courses;
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A solid pension plan through Zwitserleven;
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Discounts on your Odido Internet & TV or Klik & Klaar subscription;
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A bike lease scheme for sustainable commuting;
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Employer contribution to your gym membership;
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Access to a wide range of discounts on products and services.
We work together to deliver stable, scalable, and future-proof technology; and we celebrate the impact we make.
In short: you build what keeps us running, your work is visible, and you’re supported to keep growing.
Some things you cannot learn at university, but you possess them by nature.
Your core personality is empathic, decisive, curious, people-focused, authentic, and honest. You know the difference between managing and coaching, and when to apply which. You embrace challenges and are eager to grow. These are traits we’re looking for not only in managerial roles but in every Odido colleague, at every level.
Must-Have Skills & Qualifications
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Master’s degree (WO) in AI, Machine Learning, or Data Science
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4–7 years’ experience as a (Senior) Data Scientist, preferably within telecom
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Deep knowledge of AI/ML and hands-on experience with Generative AI
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Proven experience with LLMs (essential)
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Strong experience with libraries such as TensorFlow, Keras, H2O, XGBoost, Scikit-learn, Hyperopt
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Skilled in deploying solutions on AWS and on-prem environments
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Proficiency in Python, SQL, and Git (essential); experience with Docker, Drone, and Airflow is a plus
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Must live in The Netherlands
Nice-to-Have Skills
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Experience with text-to-image models
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Experience with diverse algorithms (deep learning, regression, decision trees, gradient boosting, reinforcement learning)
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Knowledge of the Google AI stack for Natural Language Processing
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Familiarity with telecom data models or customer-interaction datasets
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Experience with data and model governance, explainable AI, and production ML pipelines
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Native or fluent Dutch speaker
Even though we have many different colleagues, we look for a few typical Odido traits in every new team member. You need to be able to handle a changing organisation. The world of communications changes every day, and we need to grow along with it. Being naturally curious and interested in the technology we work with and the industry we're in helps enormously.
