Role Description:
About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Leadership/Team Quote: “Working on Salesforce at Booking.com means solving real business challenges at scale. You are not just maintaining a platform, you are helping shape how our teams work, how we grow partner relationships, and how we turn strategy into impact across the business.”
Role Description: As Junior Salesforce Application Specialist, you will be responsible for maintaining existing Salesforce functionality and assuring user satisfaction and adoption. You will assist with designing, developing, and implementing new Salesforce features across the commercial organization to ensure adoption. You actively support product strategy by understanding user needs as well as working closely with developers, commercial teams and operational excellence, internal and external business users, marketing and other teams within Strategic Partnerships.
A Junior Salesforce Application Specialist is deeply committed to solving user (customer, provider and internal users) pain points and identifying opportunities to improve their experience.
This is primarily an individual contributor role reporting into the Manager Operations and working closely with more experienced Salesforce consultants and developers. This is a great opportunity for someone with Salesforce administration experience that is really looking to grow their career.
Key Job Responsibilities and Duties:
User experience and Adoption: Maintain existing Salesforce tooling (SalesCloud, ServiceCloud and ExperienceCloud) by ensuring user satisfaction and boosting adoption where needed. Gather feedback through surveys, adoption metrics, and usage analytics. Champion continuous improvements in UI/UX (Lightning App Builder, page layouts, dynamic forms)
Release and change management: Support release management (e.g., sandbox refreshes, deployment planning, UAT coordination). Document changes, configurations, and provide impact analysis before deployments
Security and Compliance: Regularly review and maintain data security, role hierarchies, and sharing rules. Ensure compliance with internal policies and external regulations (e.g., GDPR).Monitor login/access anomalies and maintain audit logs.
Monitoring and Health checks: Protect sensitive data, proactively monitor system performance, storage usage, and error logs. Ensure ongoing org health through cleanup of unused fields, workflows, reports, etc.. Manage and support data backup and disaster recovery systems (like OwnBACKUP)
Scalability and best practices: Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, Lightning Flows, record types, picklists, page layout management, mobile setup, data management. Stay current with Salesforce seasonal releases and new features. Recommend adoption of relevant features from release notes and support testing.
Troubleshooting and support: Act as first line of support for issues, escalating to Salesforce Support or developers as needed. Maintain a knowledge base of frequent issues and solutions Provide training and internal and external user-assistance.;
Collaborate with impacted stakeholders in gathering business requirements from end-users, and document the proposals for system design and improvements;
Implements features within Salesforce with a focus on automation and efficiency through Process Builders and Flows for a seamless end to end experience
Create and maintain reports and dashboards as well as SalesForce data quality
Network on operational, managerial and strategic level across the department
Qualifications & Skills:
Should have +2 years of hands-on experience with Salesforce.com platform
Should have an understanding of relational databases and data integration tools
Must have proven ability to design and implement new processes and facilitate user adoption
Must have a strong understanding of Salesforce.com best practices and functionality
Should have an understanding of data mappings (source to target) for integrations
Must have familiarity with agile development team practices, tools and framework
Must have strong service minded problem-solving skills, proficient in diagnosing problems, interpreting data, and recommending solutions.
Must have excellent verbal and written communication skills and a commitment to collaborate with people
Must have a demonstrated ability to understand and articulate complex requirements
Certified Salesforce Administrator
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Inclusion at Booking.com:
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
This section should provide:
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
