Als Tweedelijns Support Engineer bij Felloo ben jij degene die technische problemen oplost waar de eerstelijns support niet uitkomt. Je zorgt ervoor dat complexe IT-vraagstukken snel en effectief worden opgelost, zodat onze klanten zorgeloos kunnen blijven werken. Jij hebt diepgaande kennis van verschillende IT-oplossingen en systemen, en weet deze kennis toe te passen in uitdagende situaties. Je werkt met de nieuwste Microsoft (Cloud) oplossingen zoals Microsoft 365, SharePoint, Exchange Online, Intune en Azure. Ben jij analytisch sterk en klaar voor de volgende stap in je IT-carrière? Dan ben jij de versterking die we zoeken!
Ben jij er klaar voor?
Bij Felloo beleef je een memorabele tijd, doe je zinvol werk voor onze klanten en maak je vooral vrienden. In ons geval ‘Felloo’ers’. En dat vinden wij bij Felloo super tof! Want samen bereiken we meer en boost jij jouw carrière.
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Wat heb je nodig
Wat ga je doen
Wat heb je nodig
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Wat heb je nodig?
Om succesvol te zijn als Tweedelijns Support Engineer is het belangrijk dat je een probleemoplossende houding hebt en technische expertise in huis hebt. Dit breng jij mee:
Sluiten niet alle functie-eisen aan maar heb je wel ambitie om te leren? Dan ontvangen we alsnog graag jouw sollicitatie!
Een afgeronde MBO- of HBO-opleiding in IT
Minimaal 2 jaar ervaring in een vergelijkbare rol
Diepgaande kennis van Microsoft 365, Entra ID, Intune en Windows Server
Certificeringen zoals MS-102, MD-102, SC-200, SC-300 van Microsoft, die jouw expertise en bekwaamheid in moderne werkplektechnologieën bevestigen.
Ervaring met het oplossen van complexe netwerk- en systeemproblemen
Goede kennis van IT-security en ervaring met beveiligingsprotocollen
Uitstekende communicatieve vaardigheden en een klantgerichte houding
Wat ga je doen
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Wat ga je doen
In deze functie ben jij het aanspreekpunt voor complexe IT-problemen die door de eerstelijns support worden doorgestuurd. Je analyseert, diagnosticeert en lost technische vraagstukken op en zorgt ervoor dat de IT-omgeving van onze klanten optimaal blijft functioneren. Jouw taken bestaan onder andere uit:
Sluiten niet alle functie-eisen aan maar heb je wel ambitie om te leren? Dan ontvangen we alsnog graag jouw sollicitatie!
Het oplossen van complexe IT-vraagstukken die de eerstelijns support niet kan oplossen
Beheren en onderhouden van klantomgevingen, zoals Microsoft 365 en Windows Server
Ondersteunen van klanten bij het beveiligen van hun IT-omgeving
Proactief signaleren en oplossen van problemen om storingen te voorkomen
Documenteren van oplossingen en procedures voor kennisdeling met het team
Je wordt lid van een productontwikkelteam naar jouw keuze voor de ontwikkeling & innovatie van onze diensten.
Wat bieden we jou
We bieden je een aantrekkelijk salaris en een persoonlijk ontwikkelplan, zodat je jezelf continu kunt blijven ontwikkelen. Bij ons werk je met de nieuwste technologieën, zoals Microsoft Azure, Defender en Workspace 365. Daarnaast organiseren we veel personeelsactiviteiten, zoals gezellige VrijMiBo’s vanaf 16.00 uur, regelmatige uitjes en teambuildingsactiviteiten. Je krijgt ook een eigen device om je werk optimaal uit te voeren. Bovendien heb je recht op 24 vakantiedagen om voldoende tijd voor jezelf te nemen en te genieten van een goede werk-privébalans.
Salaris Een goed salaris Bij Felloo vinden we een goed salaris vanzelfsprekend, maar we begrijpen ook dat het belangrijk voor je is! Daarom vermelden we, waar mogelijk, een salarisindicatie bij onze vacatures. We zorgen er altijd voor dat jouw salaris aansluit bij je kennis, ervaring en de waarde die je toevoegt aan ons team.
Teamuitjes Gezellige teamuitjes Bij Felloo zorgen we voor een goede balans tussen werk en plezier. Elke vrijdag een VrijMiBo’s vanaf 16:00 uur, waar je met je collega’s de week ontspannen afsluit. Maar ook regelmatig leuke uitjes en teambuildingsactiviteiten, zodat we niet alleen als team werken, maar ook samen groeien en plezier maken.
Eigen device Jouw eigen device Bij Felloo krijg je de tools die je nodig hebt om je werk optimaal te doen. Zo voorzien we je van een eigen device, helemaal afgestemd op jouw voorkeuren en werkzaamheden. Wij zorgen ervoor dat je altijd goed uitgerust bent om het beste uit je dag te halen.
Ontwikkeling Persoonlijke ontwikkeling Bij Felloo draait alles om jouw ontwikkeling. We geloven in persoonlijke en professionele groei, en bieden jou de vrijheid om opleidingen en trainingen te kiezen die bij je passen. Of het nu gaat om technische vaardigheden of persoonlijke ontwikkeling, je krijgt volop ruimte om te groeien zonder verplichte studieovereenkomsten.
Mooie klanten Uitdagende klanten Bij Felloo werken we met uitdagende klanten die ons inspireren om het beste uit onszelf te halen. Je krijgt de kans om samen te werken met diverse organisaties en projecten, waarbij je jouw vaardigheden kunt inzetten en verder kunt ontwikkelen.
Maak kennis met je collega’s
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background-color: white; /* Volledig witte achtergrond */ color: #111655; /* Kleur van de tekst zoals gevraagd */ text-align: left; padding: 0pxborder-radius: 0 00px0; /* Alleen rechts onder afgerond */ box-shadow: 0px4px0pxrgba(0, 0, 0, 0.1); /* Schaduw effect */ font-size: 0px/* Basis tekstgrootte */ line-height: 0px/* Line-height van0pxvoor de tekst */ width: 0px/* Breedte van de tooltip */ height: 0px/* Hoogte van de tooltip */ z-index: 9999; pointer-events: none; /* Zorgt ervoor dat de tooltip geen muisinteractie ondervindt */ display: none; /* Tooltip is standaard verborgen */ opacity: 1; /* Volledig ondoorzichtige achtergrond */ } .tooltip-title { font-family: 'Averta', sans-serif; /* Gebruik het Averta-lettertype */ font-weight: bold; font-size: 0pxmargin-bottom: 0px/* Afstand tussen titel en beschrijving */ color: #00144E; /* Kleur van de titel */ } .tooltip-description { font-family: 'Aktiv Grotesk', sans-serif; /* Gebruik Aktiv Grotesk */ font-size: 0pxcolor: #111655; /* Kleur van de tekst zoals gevraagd */ line-height: 0px/* Line-height van0pxvoor de tekst */ } /* Verwijder het pijltje */ .custom-tooltip::after { display: none; /* Geen pijl meer zichtbaar aan de bovenkant */ }/* End custom CSS */.elementor-1986 .elementor-element.elementor-element-26a5ee0{-display: flex;-gap0px0px;-row-gap: 0px;-column-gap: 0px;-margin-top: 0px;-margin-bottom: 0px;-margin-left: 0px;-margin-right: 0px;-padding-top: 0px;-padding-bottom: 0px;-padding-left: 0px;-padding-right: 0px;}.elementor-widget-image .widget-image-caption{color: var( -e-global-color-text );font-family: var( -e-global-typography-text-font-family ), Sans-serif;font-weight: var( -e-global-typography-text-font-weight );}.elementor-1986 .elementor-element.elementor-element-8346faa > .elementor-widget-container{padding0px0px0px0px;}.elementor-1986 .elementor-element.elementor-element-8346faa: not( .elementor-widget-image ) .elementor-widget-container, .elementor-1986 .elementor-element.elementor-element-8346faa.elementor-widget-image .elementor-widget-container img{-webkit-mask-image: url( https://werkenbij.felloo.nl/wp-content/uploads/2024/09/Fello-collega-mask.svg );-webkit-mask-size: contain;-webkit-mask-position: center center;-webkit-mask-repeat: no-repeat;}.elementor-widget-heading .elementor-heading-title{font-family: var( -e-global-typography-primary-font-family ), Sans-serif;font-weight: var( -e-global-typography-primary-font-weight );color: var( -e-global-color-primary );}.elementor-1986 .elementor-element.elementor-element-aeb8644 > .elementor-widget-container{padding0px0px0px12px;}.elementor-1986 .elementor-element.elementor-element-aeb8644 .elementor-heading-title{font-family: "aktiv-grotesk", Sans-serif;font-size: 19px;font-weight: 500;}.elementor-widget-text-editor{font-family: var( -e-global-typography-text-font-family ), Sans-serif;font-weight: var( -e-global-typography-text-font-weight );color: var( -e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color: var( -e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color: var( -e-global-color-primary );border-color: var( -e-global-color-primary );}.elementor-1986 .elementor-element.elementor-element-234259a > .elementor-widget-container{padding0px0px0px12px;}.elementor-1986 .elementor-element.elementor-element-234259a{font-family: "aktiv-grotesk", Sans-serif;font-size: 16px;font-weight: 500;color: var( -e-global-color-secondary );}@media(min-width: 768px){.elementor-1986 .elementor-element.elementor-element-26a5ee0{-content-width: 286px;}}/* Start custom CSS for container, class: .elementor-element-26a5ee0 */.custom-tooltip { position: absolute; background-color: white; /* Volledig witte achtergrond */ color: #111655; /* Kleur van de tekst zoals gevraagd */ text-align: left; padding: 0pxborder-radius: 0 00px0; /* Alleen rechts onder afgerond */ box-shadow: 0px4px0pxrgba(0, 0, 0, 0.1); /* Schaduw effect */ font-size: 0px/* Basis tekstgrootte */ line-height: 0px/* Line-height van0pxvoor de tekst */ width: 0px/* Breedte van de tooltip */ height: 0px/* Hoogte van de tooltip */ z-index: 9999; pointer-events: none; /* Zorgt ervoor dat de tooltip geen muisinteractie ondervindt */ display: none; /* Tooltip is standaard verborgen */ opacity: 1; /* Volledig ondoorzichtige achtergrond */ } .tooltip-title { font-family: 'Averta', sans-serif; /* Gebruik het Averta-lettertype */ font-weight: bold; font-size: 0pxmargin-bottom: 0px/* Afstand tussen titel en beschrijving */ color: #00144E; /* Kleur van de titel */ } .tooltip-description { font-family: 'Aktiv Grotesk', sans-serif; /* Gebruik Aktiv Grotesk */ font-size: 0pxcolor: #111655; /* Kleur van de tekst zoals gevraagd */ line-height: 0px/* Line-height van0pxvoor de tekst */ } /* Verwijder het pijltje */ .custom-tooltip::after { display: none; /* Geen pijl meer zichtbaar aan de bovenkant */ }/* End custom CSS */
Daan
Support IT engineer
Daan
Support IT engineer
Daan
Support IT engineer
Heb je een vraag over deze vacature?
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Marthijn Groenewoud
088 – 200 2400
