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As a Senior Account Manager, you'll act as a strategic partner and trusted advisor for our clients, taking ultimate ownership of high-impact deliverables and reinforcing our team's role as their primary voice within Monks. You will seamlessly bridge the gap between client vision and internal execution, blending top-tier client management with robust project delivery expertise to ensure flawless execution and an exceptional client experience. We are looking for someone who is passionate about seeking new opportunities to create impactful work, particularly within the fast-paced world of sports and sports culture.
- Lead and oversee day-to-day client deliverables, ensuring all Service Level Agreements (SLAs) are met or exceeded with high operational excellence.
- Drive end-to-end project management, mapping out scopes, timelines, and resource needs while managing the delivery of complex projects from inception to completion.
- Act as the primary strategic liaison between senior client stakeholders and internal PMO and maker teams to ensure seamless, on-time, and on-budget delivery.
- Champion the overall client experience, ensuring feedback is strategically addressed and approvals are meticulously tracked.
- Navigate and resolve complex client challenges independently, proactively identifying risks to project delivery and implementing swift, strategic solutions.
- Translate high-level client priorities into comprehensive, actionable briefs by leveraging a deep understanding of the breadth of Monks products and services.
- Drive commercial growth by proactively identifying, pitching, and closing upsell and cross-sell opportunities to expand our account footprint.
- Own the account renewal process and design proactive client retention strategies to foster long-term partnerships.
- Analyze, prepare, and present comprehensive performance and financial reports to senior client leadership, demonstrating clear ROI.
- Mentor and guide junior account and project team members, fostering a collaborative and high-performing team environment.
- Hybrid Account & Project Delivery Expertise: Proven experience managing senior client relationships while simultaneously owning project delivery, timelines, scoping, and budget management.
- Strategic Communication: Exceptional ability to negotiate, influence, and align senior stakeholders, ensuring absolute clarity between internal maker teams and the client.
- Sports Obsession: You live and breathe sports culture. You have your finger on the pulse of the latest trends, news, and digital innovations happening across the global sports landscape.
- Advanced Problem Solving: A proactive mindset with a track record of mitigating project risks and solving complex client issues before they impact delivery.
- Commercial Acumen: Strong commercial drive with demonstrated success in identifying organic growth opportunities, managing account profitability, and driving renewals.
- Experience supporting senior client leadership roles in team management efforts.
- Experience managing or mentoring junior account executives or project managers.
- Background working specifically with major global sports brands, agencies, or athletic platforms.
- Experience contributing to high-level brand or digital strategy decisions based on evolving client ambitions.
- Experience contributing to discussions that inform product or strategy decisions based on client ambitions.
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
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About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato's AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
