4 beste vacatures voor de functie van principal full stack engineer, ai platform & agents in woerden, ut (nieuwe medewerkers gezocht)

Senior Dynamics 365 CE Contact Center
Exactpi —Amstelveen
- € 3.965 - € 6.230 per maand
Teamleider Service
Solvari —Utrecht
- € 3.500 - € 4.500 per maand
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Account Executive - MM (Fluent in German) (Position located in Utrecht, Netherlands)
KnowBe4 —Utrecht
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Senior Dynamics 365 CE Contact Center Specialist
KPMG Nederland —Amstelveen
- € 3.965 - € 6.230 per maand
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Senior Dynamics 365 CE Contact Center

Exactpi
Amstelveen

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Vacaturegegevens

€ 3.965 - € 6.230 per maand

Volledige vacaturetekst

A prominent consultancy firm is seeking a Senior Dynamics 365 CE Contact Center Specialist who excels at transforming customer interactions across every channel. In this role, you design and optimize omnichannel customer service experiences—spanning voice, chat, email, social media, and messaging. You improve routing, workflows, and case processes, build efficient agent desktops, and use knowledge tools and AI to ensure fast, high‑quality support. If you enjoy bridging people, processes, and technology into a seamless service experience, this position is an excellent match.

Zo ziet jouw functie er uit

Dit ga je doen

As a Senior Contact Center Specialist, you take the lead in designing and configuring advanced omnichannel environments for customer service operations. You ensure smooth communication across all channels and help create structured, consistent customer journeys that support both agents and end users.

Your responsibilities include:

Designing and configuring omnichannel service capabilities
Improving customer journeys across voice, chat, email, social channels, and messaging
Setting up routing rules, queues, workstreams, and presence management
Implementing case management, SLAs, escalation paths, and workflow automation
Building agent desktops, knowledge management components, and AI-driven support tools
Facilitating workshops, requirement sessions, and functional design discussions
Advising on customer experience strategies and platform best practices
Supporting adoption, training, and go‑live phases
Contributing to presales activities
You will work closely with multidisciplinary teams and stakeholders to modernize contact centers using Dynamics 365 Customer Service and Omnichannel for Customer Service.

Dit breng je mee

Bachelor’s or Master’s degree in IT, Business, or a related field
Minimum of 3 years of experience with Dynamics 365 CE and Omnichannel
Solid understanding of contact center KPIs (AHT, FCR, CSAT, SLA management)
Experience with voice integrations and Azure Communication Services (ACS)
Strong communication skills in Dutch and English

Dit krijg je er voor terug

Dit is het aanbod

The organization provides a strong employment package that includes:

Monthly salary between €3,965 and €6,230, depending on experience, plus holiday allowance, profit share, expense compensation, and home‑working allowance
Flexible pension scheme without mandatory employee contribution
30 vacation days (full‑time), with options to buy or sell additional days
Hybrid working model for a balanced office–home setup
Fully equipped home-office workspace
Lease a car or mobility budget
Laptop and smartphone included
Wide range of training programs supporting both personal and professional development
Dynamic work environment with exposure to consultancy, engineering, and data disciplines
Active diversity and inclusion initiatives
Strong focus on health and vitality: sports facilities, gym discounts, coaching, and wellness programs
Social culture with frequent team events, gatherings, and activities

Need more information? Please feel free to contact Alex Pop, International Business Consultant, at +31 6 273 70 489.

Ref.nr. 6006 #ML

Dit wordt jouw werkplek

You will be part of a Microsoft-focused consulting team that supports organizations in modernizing their customer service environments. This department combines functional expertise with a deep understanding of the Microsoft ecosystem, especially Dynamics 365 Customer Service and Omnichannel. The team collaborates closely with clients and internal specialists to design secure, scalable, and future-proof customer service solutions that elevate both customer satisfaction and operational efficiency.

Wat gebeurt er met jouw sollicitatie?

Alex gaat voor jou aan de slag. Wij gaan jouw gegevens zorgvuldig bekijken om te bepalen of er een match is. Zo ja, dan nemen wij binnen 3 werkdagen contact met je op. Is er nu nog geen match maar zien wij wel kansen in de nabije toekomst, dan houden wij jouw gegevens in ons bestand. Voor zo lang als jij daarvoor toestemming verleent. Uiteraard gaan wij vertrouwelijk met jouw gegevens om en werken wij volgens een strikt privacyreglement. Goed om te weten: Exactpi draagt het kwaliteitslabel van de ABU.

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Verfijn je zoekopdracht

principal full stack engineer, ai platform & agents vacatures in woerden, ut

Senior Dynamics 365 CE Contact Center

Teamleider Service

Account Executive - MM (Fluent in German) (Position located in Utrecht, Netherlands)

Senior Dynamics 365 CE Contact Center Specialist

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van principal full stack engineer, ai platform & agents in woerden, ut

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