At YANMAR Marine International, we are dedicated to delivering exceptional after-sales support to our clients worldwide. Our mission is to provide powerful, sustainable solutions, setting new standards in innovation and reliability.
As our Global Service Engineer, you will play a crucial role in enhancing customer satisfaction by addressing technical concerns on a global scale. You will collaborate with stakeholders across markets, assess service requirements, and provide expert guidance to ensure optimal support delivery.
About YANMAR
Everywhere around the world you will find YANMAR solutions: at SEA, on LAND, and in the CITY. We specialize in designing and producing top-of-the-line engines and cutting-edge machinery. To provide powerful solutions that meet the challenges customers face today in order to realize our mission: ‘A SUSTAINABLE FUTURE’
With beginnings in Osaka, Japan, in 1912, YANMAR was the first ever to succeed in making a compact diesel engine of a practical size in 1933. A pioneer in diesel engine technology, YANMAR is a global innovator in a wide range of industrial equipment, from small and large engines, agricultural machinery and facilities, construction equipment, energy systems, marine, to machine tools, and components.
At SEA, we are leading the way in developing sustainable propulsion solutions and exploring hydrogen-based power. On LAND and in the CITY, we implement electric batteries for industrial machines and power generation. And when it comes to autonomous products, YANMAR robots work in French vineyards, and unmanned robot tractors drive in Japan.
YANMAR Marine International B.V. (YMI) in Almere, the Netherlands, is YANMAR’s global headquarters and a leading supplier for the marine recreational engine business. Our innovative engines and technology driven marine propulsion systems are setting new standards for the industry as the world s cleanest, most efficient, reliable and durable diesel engines for the recreational sector both.
Recently we introduced YANMAR’s e-powertrain strategy through our "Change Is Inevitable, Follow Your Heart" campaign. This new electrification strategy is the start of a new chapter in Yanmar’s rich history of innovation.
What are you going to do?
As our next Global Service Engineer, you will be the primary point of contact for all our clients, including distributors, dealers, and shipbuilders. You will engage with them through various channels such as telephone, CRM, and in-person visits to provide timely support. Your responsibilities will include addressing technical inquiries, resolving warranty issues, and ensuring client satisfaction. As our business expands, we aim to strengthen our Aftersales team to effectively meet the evolving needs of our clients.
Your main tasks and responsibilities:
- Provide technical support to customers under departmental guidelines;
- Offer remote technical support via telephone and CRM, and on-site support when needed;
- Judging warranty claims based on a clear rootcause analysis;
- Maintain contact with global Yanmar colleagues to address customer concerns, technical support and warranty related issues;
- Troubleshoot and repair of technical concerns in the field;
- Coordinate of product service and warranty activities with sales engineers, application engineers and other members of Customer Support Department;
- Manage networking relationships to foster strong customer connections.
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Who are we looking for?
The ideal Global Service Engineer possesses extensive experience in service engineering, particularly in B2B environments. You have a proven track record of effectively managing technical inquiries from customers and providing solutions. Your expertise extends to motors and engines, with a deep understanding of their intricacies. Additionally, you are proficient in electronic diagnostics.
The ideal candidate:
- Minimum MBO 4, or equivalent, in technical studies (Mechanical, Automotive);
- At least 3 years of experience in similar technical B2B roles;
- Strong understanding of engines;
- Solid knowledge of electronic diagnostic;
- Experience with CRM systems (e.g. Dynamics);
- The following mindset applies to you: self-starting, solution driven and decisive;
- You have strong communicational skills and you’re empathic.
- Strong language skills, fluent in both spoken and written English. Dutch is a plus.
Applicants must currently reside in the Netherlands and possess eligibility to work in the country, including having a valid work permit or passport.
What do we offer?
As our Global Service Engineer you will have the opportunity to work in a top-notch company in the Marine Industry, and contribute significantly to our mission of providing exceptional customer support. You will enjoy a high degree of autonomy and opportunities for global travel to engage directly with customers, serving as the company's ambassador. You will be the eyes and ears of the company in the outside world. A job a dynamic environment, with a quirky group to motive and support you.
Employee benefits:
- A competitive salary matching your knowledge and experience;
- Hybrid workplace (40% working from home and 60% in the office);
- Standard working week of 37.5 hours, with flexible working hours;
- Commuting allowance, including full reimbursement of travel by public transport;
- 27 vacation days (the ability to build up time by time);
- 8% holiday allowance, and year-end bonus;
Work location
Your permanent workplace is Almere. We think that in this position you should be on location for 3 to 4 days. Of course it’s possible to work more from home from time to time. In addition, you must be willing to travel to the different customers (mainly in Europe) when needed.
Are you interested? Apply now!
Soort dienstverband: Fulltime
Arbeidsvoorwaarden:
- Bedrijfsfeesten
- Extra vakantiedagen
- Mogelijkheid tot promotie
- Pensioen
- Reiskostenvergoeding
Flexibele taalvereiste:
Ervaring:
- Motors and engines: 3 jaar (Vereist)
- CANBUS: 3 jaar (Vereist)
Toestemming om in Nederland te werken:
Bereidheid om zakelijk te reizen:
Werklocatie: Hybride werken in 1332 Almere
