20 Beste vacatures voor de functie van docs (nieuwe medewerkers gezocht)

Support Coordinator
Tiqets —Amsterdam
- Fulltime
- Microsoft Word
- Spaans
- Google Suite
- Productkorting werknemers
Digital Delivery ManagerNew
Goodman —Amsterdam
- Management
- Engels
- Presentatievaardigheden
5 dagen
DC Assistant Quality Assurance Manager (Footwear),based in Amsterdam
Dr. Martens —Nieuwegein
- Fulltime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Snel solliciteren
7 dagen
Technical Writer / Documentation Engineer
ThreatFabric B.V. —Amsterdam Westpoort
- € 70.000 - € 85.000 per jaar
- Fulltime
- Hybride werken
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- APIs
- Budget voor professionele ontwikkeling
- Flexibele werkuren
Snel solliciteren
DC ASSISTANT QUALITY ASSURANCE MANAGER (FOOTWEAR)
Dr Martens —Nieuwegein
- Fulltime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7 dagen
Trust & Safety Analyst
Booking.com —Amsterdam Centrum
- Fulltime
- Hybride werken
- Google Suite
- Microsoft Excel
- Hotel
- Verhuisvergoeding
Sales Assistant (10hr Tijdelijk Juli/Augustus) - Amsterdam
Dr. Martens —Amsterdam Centrum
- Parttime
- Engels
- ICT
- Mentale gezondheidszorgprogramma's
Snel solliciteren
Team Manager Logistiek NL
Lidl —Venlo
- Weekendbeschikbaarheid
- Engels
- Organisatorische vaardigheden
- Communicatieve vaardigheden
10 dagen
Talent Acquisition Intern
The Social Hub —Hub
- Microsoft Office
- Hotel
- Restaurant
- Reiskostenvergoeding
Sales Assistant (10hr Tijdelijk Juli/Augustus) - Maastricht
Dr. Martens —Maastricht
- Parttime
- Engels
- ICT
- Mentale gezondheidszorgprogramma's
Snel solliciteren
Business Development
Energiewijzer —Rotterdam
- E-mail
- Microsoft Word
- Microsoft Excel
- Bedrijfsontwikkeling
Technical Product Manager II
Elsevier —Amsterdam
- € 100.400 - € 167.300 per jaar
- Fulltime
- Oracle
- Informatica
- Master
- Productkorting werknemers
Technical Product Manager II
RELX —Amsterdam
- € 100.400 - € 167.300 per jaar
- Fulltime
- Oracle
- Informatica
- Master
- Productkorting werknemers
Customer Success Consultant
Fenetre —Den Haag
- Analytisch vermogen
- Communicatieve vaardigheden
- Reiskostenvergoeding
- Budget voor professionele ontwikkeling
12 dagen
Functioneel Product Consultant
Fenetre —Den Haag
- Analytisch vermogen
- Communicatieve vaardigheden
- Reiskostenvergoeding
- Budget voor professionele ontwikkeling
12 dagen
Growth Marketing Specialist- EU
iHerb —Amsterdam
- Thuiswerk
- Microsoft Powerpoint
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Live Event Support Lead
Milestone Technologies, Inc. —Amsterdam
- Projectmanagement
- Ter plaatse
- Communicatieve vaardigheden
STORE MANAGER - UTRECHT
Dr Martens —Utrecht
- Fulltime
- Management
- Schrijfvaardigheden
- Merchandising
- Reiskostenvergoeding
Content Engineer
Dash0 —Amsterdam
- Fulltime
- Thuiswerk
- Schrijfvaardigheden
- DevOps
- AI
- Telefoonplan
Supervisor Streaming Media Operations
Disney Entertainment and ESPN Product & Technology —Amsterdam
- Weekendbeschikbaarheid
- Leidinggevende ervaring
- Begeleiding
- Managementervaring

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Support Coordinator

Tiqets -
Amsterdam

Nu solliciteren

Vacaturegegevens

Fulltime

Secundaire arbeidsvoorwaarden

Productkorting werknemers
Bedrijfsfeesten

Kwalificaties

Jira
Microsoft Word
Frans
Spaans
Google Suite
Google Docs
Microsoft Excel
Socialemediabeheer
Salesforce
Slack
Engels
Analytisch vermogen
Confluence
Italiaans
Duits

Volledige vacaturetekst

Support Coordinator

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Support Coordinator to join our mission to bring the world more ways to culture!

Full-time · Amsterdam

Who are we?

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.

These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.

Our values

We are remarkable: Have fun, be creative, and celebrate great moments!
We are accessible: Communicate honestly and support each other
We are adaptable: Learn, adapt, and pivot. That's who we are!

What you will do

Support is here to provide solutions to problems faced by our community (customers, partners, suppliers), learn from these, and help Tiqets create solutions to avoid them happening again.

Support Coordinators are responsible for monitoring tasks carried out by the First Line and for executing tasks within the Second Line of Support, such as escalation handling, issue resolution, back office administration, and customer feedback management.

As a Support Coordinator, your goal is to maintain a high and consistent level of support across the internationally oriented support team. You will be working closely with colleagues within the department and with our team in India by actively assisting the first tier in helping answer questions from the consumer or distribution partners. You will need to build bridges and represent the voice of the users in all of your interactions. In addition, operational support work is also part of the job.

Responsibilities

Provide second-tier support by coordinating between the first tier and internal stakeholders to find (structural) solutions, address incidents in coordination with other teams, and identify product issues
Operational support work (second line support) which includes tasks like - but not limited to - handling escalated refund requests, responding to public reviews, leading the process to handle chargebacks, and others.
Review a subset of support agents’ conversations (emails, chat, etc.)
Assess support interactions based on Tiqets standards
Undertake back office support tasks to ensure cost recovery processes are handled effectively
Possess a competent level of knowledge of all 2nd Line tasks
Identify areas of friction and feedback to the business
Assist in creating strategies to improve support KPIs
Help first-tier agents improve their performance with specific instructions and constant support
Participate in calibration sessions to maintain consistency in internal evaluations
Contribute to the team culture in a positive manner

Qualifications

Minimum of 1 year of experience in the support space
Proven track record of analytical skills
Great people skills and ability to communicate feedback
Good organisational skills, knowledgeable in goal-setting practices
Examples of data visualisation abilities and understanding of support metrics
Perception of basic business metrics and how support impacts those
Problem-solving capabilities to create meaningful input for strategies to improve support quality
Experience in handling complaints via social media is a plus
Competent in using Microsoft Excel/Google sheets, Word/Google Docs, and a Customer Support ticketing system such as Salesforce/Kustomer
You live in (or close to) Amsterdam, in the Netherlands
Fluent in English. One of the following additional languages is a plus: Dutch, German, Italian, Spanish and/or French
The opportunity is for 40 hours per week (full time)
Important: ability to do weekend and public holidays shifts

Life at Tiqets

Perks & Benefits at Tiqets

Energetic, international work environment
Bright, welcoming office located in the center of Amsterdam
Competitive salary and paid holiday leave
Tiqets learning academy: skill lab, group & individual learning
Annual company getaway to undisclosed location
Mental health support through our partnership with OpenUp
Daily fresh lunch buffet provided by Join Programs
Sports activities: free gym, running sessions, boot-camp, football, climbing and more
Fun, sociable company events in and out of the office
20% employee discount code to explore great museums/venues worldwide
Pension contribution and travel compensation

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Functioneel Product Consultant

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