CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.
- MBO or vocational education level (or equivalent through experience).
- Strong verbal and written communication skills in Dutch and English.
- Proficient in Microsoft Office, with strong Excel skills; PowerBI experience is a plus.
- Analytical mindset with the ability to translate data into insights and actions.
- Structured, accurate, and detail oriented, with a proactive and decisive working style.
- Ability to multitask, set priorities, and drive solutions in a dynamic environment.
- Confident in preparing reports, dashboards, and presentations.
- Knowledge of warehouse processes and ERP systems.
- Basic knowledge of customs regulations and Dangerous Goods handling is a plus.
Willingness to become part of the Emergency Response / First Aid Team is a plus.
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Experience
- Experience in customer service within a logistics or transport environment is highly recommended.
- Experience with ERP systems, data analysis and reporting tools.
Experience in healthcare, medical devices, or other regulated manufacturing environments is preferred.
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As an employee of CooperSurgical/CooperVision, you'll receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role. The good faith estimate of the salary range for this role is 44.000 to 58.000 Euro annually. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.
Role Overview
In this challenging and versatile entry level role, you will gradually develop into an all-round logistics coordinator with a strong project and analytical focus. You will support and execute inbound, outbound, and non-DC related transport activities while contributing to logistics projects, performance analysis, and continuous improvement initiatives.
You, as a team player, will work closely with internal and external stakeholders and act as a single point of contact for transport related activities in the region, and support project‑based initiatives through data analysis, reporting, and coordination. A proactive, service driven and analytical mindset are essential to succeed in this role. Key Responsibilities
Transport & Shipment Coordination
- Plan, execute, and follow up on inbound shipments into the Distribution Center (DC).
- Execute, support, and monitor outbound shipments from the DC to global destinations, including preparation of all required export documentation.
- Organize and follow up on non-DC related collections and deliveries, such as sample shipments to laboratories or distribution of training materials.
Maintain the EUDC inbound dock planning and adjust where required to ensure smooth operations.
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Dangerous Goods, Compliance & Claims
- Process shipments in compliance with ADR, IMDG, and IATA Dangerous Goods regulations, where applicable.
Ensure correct, complete, and compliant dangerous goods documentation and archiving.
Organize customs documentation and support any physical inspections or audits by customs authorities.
Initiate, manage, and follow up on transport claims (damage, loss, delay), including root‑cause analysis and coordination with carriers and internal stakeholders.
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Stakeholder Communication & Customer Experience
- Act as the single point of contact for DC related and transport related questions or requests within the region.
- Provide proactive shipment status updates via e-mail, MS Teams, and telephone.
- Maintain close contact with Customer Service, Planning, Quality, Operations, carriers, and external service providers.
- Manage shared mailboxes and ensure responses within agreed service levels.
Ensure a high level of customer satisfaction through proactive follow‑up and transparent communication.
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Project Support, Data Analysis & Continuous Improvement
- Support and contribute to logistics, transport, and supply chain projects by coordinating activities, tracking actions, and ensuring timely follow‑up with internal and external stakeholders.
- Collect, structure, validate, and analyze operational data to support project decisions, process improvements, and business cases.
- Prepare, maintain, and share KPIs, dashboards, and reports (e.g. shipment performance, on‑time delivery, carrier performance, customer feedback) to provide visibility and drive fact‑based decisions.
- Identify trends, bottlenecks, risks, and recurring issues in transport and logistics processes, translating insights into practical improvement proposals.
- Monitor project milestones, signal deviations or risks, and support corrective and preventive actions.
- Prepare management presentations, project updates, and improvement summaries for stakeholders across the organization.
- Support ERP and system‑related improvements, including process mapping, system testing, data validation, and implementation support for logistics‑related IT projects.
- Create, review, and update SOPs and work instructions as part of continuous improvement initiatives and project implementations.
Actively contribute to a culture of continuous improvement, customer focus, and operational excellence.
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General & Support Activities
- Support and execute additional departmental or cross functional activities and ad hoc projects.
- Support secondary activities such as IT testing, reporting, data validation, warehouse or operational tasks where required.
Demonstrate flexibility, including working overtime when operational needs require, especially during peak periods or disruptions.
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Essential Functions & Accountabilities
- Serve as the interface between the DC and internal functions such as Customer Service, Planning, Quality, and Operations.
- Organize pickups, deliveries, and returns while ensuring compliance and minimal customer impact.
- Highlight deviations, analyze root causes, and support implementation of corrective and preventive actions.
- Maintain accurate documentation, reporting, and project records.
