3 beste vacatures voor de functie van customer service manager in montfoort, ut (nieuwe medewerkers gezocht)

Customer Service Operations Manager (Remote)
GTE —Nieuwegein
- Thuiswerk
- Managementervaring
- Flexibele werkuren
Snel solliciteren
Customer Support Representative
ClubCollect —Utrecht
- Fulltime
- Hybride werken
- Salesforce
- Engels
- Communicatieve vaardigheden
Graduate AI & Digital Success Specialist
Trengo —Utrecht
- Fulltime
- Hybride werken
- Engels
- Reiskostenvergoeding
- Telefoonplan
6 dagen

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Customer Service Operations Manager (Remote)
GTE —Nieuwegein
This role is perfect for someone who has extensive background in customer service/operations, some initial management or leadership experience, and the ambition…
Snel solliciteren
Customer Experience Manager
Allegion —Veenendaal
Daarnaast is de functie verantwoordelijk voor het opstellen en uitvoeren van de Customer Experience (CX)-strategie, met de nadruk op zowel snelle successen op…

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Customer Service Operations Manager (Remote)

GTE -
Nieuwegein

Snel solliciteren

Vacaturegegevens

Secundaire arbeidsvoorwaarden

Flexibele werkuren

Kwalificaties

Supplychain
Managementervaring

Volledige vacaturetekst

GT Ecom is looking for a Customer Service/Operations Manager to help us scale and strengthen our customer experience operations. This role is perfect for someone who has extensive background in customer service/operations, some initial management or leadership experience, and the ambition to grow into a larger management role.

What You’ll Do

Support and manage the daily activities of the customer service team.
Monitor and analyze customer service data to identify trends and areas for improvement.
Optimize return flow to minimize refund rate while maintaining a great customer experience.
Lower dispute rates to avoid PSP suspensions and protect payment operations.
Improve Trustpilot ratings and processes to help avoid GMC suspensions.
Leverage AI and automation to ensure scalable returns and other customer service processes.
Work closely with cross-functional teams (Supply Chain, Marketing, IT) to ensure smooth processes and communication.
Assist in developing processes and tools to improve efficiency and customer satisfaction.

What We’re Looking For

Background in Customer Service/Operations – you’ve worked in a CS or Operations team before and understand customer expectations and operations efficiency.
Junior management experience – perhaps you’ve led a small team, trained colleagues, or taken on a shift-lead role.
Smart and technical mindset – you like problem-solving, improving systems, and working with tools and data.
Data-driven mindset – skilled at working with data to identify insights and make informed decisions

Be part of a fast-growing international e-commerce company with a strong presence across Europe and other parts of the world

The Company in a Nutshell

GTEcom BV (https://gtecombv.com/) was established in 2018 and headquartered in The Netherlands. Our mission is to continue scaling our operations and opening & sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2026. Our diverse team of 180 and growing remote e-commerce experts in their own niches from different parts of the world is helping us transform our vision of growing the company to a reality.

We are committed to cultivating a culture of hard work, freedom and responsibility, constant improvement, and positivity in our team.

The Upsides of Working with Us

Thrive in a results-driven environment with the autonomy to shape your own approach
Achieve a great work-life balance with remote work and flexible schedule
Enjoy a competitive salary that reflects your skills and contributions
Collaborate with a dynamic remote team
Be a key player in our rapidly growing company

Snel solliciteren

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customer service manager vacatures in montfoort, ut

Customer Service Operations Manager (Remote)

Customer Support Representative

Graduate AI & Digital Success Specialist

Discover related jobs

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in montfoort, ut

What You’ll Do

What We’re Looking For

Be part of a fast-growing international e-commerce company with a strong presence across Europe and other parts of the world

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