20 beste vacatures voor de functie van mentor in gelderland (nieuwe medewerkers gezocht)

Spanish Cx Team Lead
Vintage.com —Duiven
- € 40.000 - € 43.000 per jaar
- Fulltime
- Spaans
- Continue verbetering
- Managementervaring
Snel solliciteren
Dutch Cx Team Lead
Vintage.com —Duiven
- € 40.000 - € 43.000 per jaar
- Fulltime
- Continue verbetering
- Managementervaring
Snel solliciteren
Technical Writer
JBT Marel —Lichtenvoorde
- Fulltime
- Hybride werken
- Microsoft Word
- Engineering
- Engels
- Zorgverzekering
- Flexibele werkuren
Pedagogisch medewerker jeugdzorg+ in Eefde
Pluryn —Eefde
- € 2.922,53 - € 4.537,08 per maand
- Parttime
- Bachelor
- Zonder diploma
International Project Director (NSI)
Saur Europe —Doetinchem
- € 100.000 - € 120.000 per jaar
- Hybride werken
- PMP
- Engineering
- Engels
Snel solliciteren
6 dagen
Trainer Bedrijfshulpverlening
BHV.NL —Nijmegen
- Vanaf € 2.600 per maand
- Online sollicitatie
- Geen ervaring nodig
- Zonder diploma
- Budget voor professionele ontwikkeling
German Cx Team Lead
Vintage.com —Duiven
- € 40.000 - € 43.000 per jaar
- Fulltime
- Continue verbetering
- Managementervaring
Snel solliciteren
Teamleider Tenderteam (Noordoost)
CSU —Apeldoorn
- Tot € 5.972 per maand
- Parttime
- Hybride werken
- Reiskostenvergoeding
Snel solliciteren
French Cx Team Lead
Vintage.com —Duiven
- € 40.000 - € 43.000 per jaar
- Fulltime
- Continue verbetering
- Managementervaring
Snel solliciteren
Specialist HG/KM regioteam Achterhoek West
Veilig Thuis Noord Oost Gelderland —Apeldoorn
- € 3.472,90 - € 5.217,35 per maand
- Parttime
- Hybride werken
- Analytisch vermogen
- Bachelor
- Tijdmanagement
- Dienstreizen vergoeding
- Reiskostenvergoeding
Snel solliciteren
14 dagen
Forensisch begeleider jeugd
Dienst Justitiele Inrichtingen —Nijmegen
- € 3.333 - € 4.457 per maand
- Parttime
- Bachelor
- Reiskostenvergoeding
- Personeelskorting
Project Manager Proteins (all genders)
FrieslandCampina —Wageningen
- E-mail
- Hybride werken
- Doctor
- Engels
- Master
- Mentale gezondheidszorgprogramma's
- Flexibele werkuren
PhD Position: Plant Reproductive Genetics and Genome Engineering
Radboud Universiteit —Nijmegen
- € 3.059 - € 3.881 per maand
- Fulltime
- Doctor
- Onderzoek
- Master
- Flexibele werkuren
8 dagen
Projectmanager SCADA
TenneT TSO GmbH —Arnhem
- € 4.816 - € 9.472 per maand
- Hybride werken
- PMP
- Engels
- Master
- Reiskostenvergoeding
- Flexibele werkuren
Instituutsopleider bedrijfsgeneeskunde
Radboudumc —Nijmegen
- € 6.052 - € 7.684 per maand
- Parttime
- Ziekenhuis
- Kantoor
- Ter plaatse
- Reiskostenvergoeding
14 dagen
Global Key Account Leader - Electrical Distribution (EMEA)
Eaton —Zaltbommel
- Verkoopervaring
- Salesforce
- Engels
Engineer Data Management
TMC —Arnhem
- AutoCAD
- Bachelor
- Communicatieve vaardigheden
- Winstdeling
- Budget voor professionele ontwikkeling
Jeugdbeschermer
Partners voor Jeugd —Arnhem
- € 3.601 - € 5.410 per maand
- Online sollicitatie
- Hybride werken
- Bachelor
- Maatschappelijk werk
- Communicatieve vaardigheden
Snel solliciteren
Jongerenwerker
Stimenz —Apeldoorn
- € 2.603 - € 4.335 per maand
- Parttime
- Analytisch vermogen
- Bachelor
- Organisatorische vaardigheden
- Dienstreizen vergoeding
- Reiskostenvergoeding
Snel solliciteren
6 dagen
Postdoctoral researcher infectious disease modelling
Radboudumc —Nijmegen
- € 3.724 - € 5.867 per maand
- Parttime
- Doctor
- Engels
- Onderzoek
- Reiskostenvergoeding
14 dagen

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van mentor in gelderland

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Spanish Cx Team Lead

Vintage.com -
Duiven

Snel solliciteren

Vacaturegegevens

Fulltime
€ 40.000 - € 43.000 per jaar

Kwalificaties

Spaans
Continue verbetering
Managementervaring

Volledige vacaturetekst

Description

About the role:
As a Team Leader – Spanish Speaking, you will lead and develop a team of support agents, ensuring excellent customer experiences across multiple channels including phone, email, WhatsApp, webchat, and social media. You will manage team performance, coach colleagues, resolve escalated queries, monitor KPIs, and drive continuous improvement while fostering a high-performing and positive team environment.

Getting Started…

Learn our tone of voice, systems, and customer service processes.
Shadow experienced colleagues to understand customer journeys, workflows, and best practices.
Gain confidence leading a team and handling escalated customer interactions.

Establishing Your Impact…

Independently manage team performance and operational workflows with professionalism and accuracy.
Resolve escalated queries fairly and efficiently, setting a high standard for your team.
Coach and mentor team members to achieve high-quality service and KPIs.
Build trust with colleagues and customers through clear, timely, and accurate communication.

Driving Excellence…

Take ownership of team performance, KPIs, and service outcomes.
Continuously identify and implement improvements in workflows, training, and customer service processes.
Foster a high-performing, engaged, and motivated team culture.

Key Responsibilities

Key Goals & Objectives:

Lead a multi lingual team to deliver exceptional customer service across all channels.
Resolve escalated complaints and complex queries effectively and empathetically.
Ensure team meets and exceeds KPIs for quality, efficiency, and customer satisfaction.
Collaborate with internal stakeholders to achieve business objectives and ensure a seamless customer journey.
Develop, coach, and support team members to reach their full potential.

Key Responsibilities:

Lead, motivate, and coach a team of Italian and Spanish-speaking support agents.
Manage team performance, SLAs, KPIs, and adherence to policies.
Oversee scheduling, workloads, and team workstreams.
Handle complex or escalated customer interactions efficiently.
Support recruitment, onboarding, and development of new team members.
Collaborate with internal teams to ensure smooth handovers and aligned customer support.
Promote team engagement, wellbeing, and continuous improvement initiatives.

Skills, Knowledge and Expertise

Fluency in Spanish (written and spoken).
Minimum 1 year of leadership experience in a customer-facing or support environment.
Strong customer service focus and ability to manage escalated complaints.
Proven ability to coach, mentor, and develop diverse teams.
Knowledge of HR policies and procedures.
Data-driven, with excellent attention to detail.
Resilient, adaptable, and positive attitude.
Strong technology and system skills.
Ability to consistently meet KPIs, objectives, and SLAs.

Desirable Skills & Experience:

Experience in sales-driven support teams with high-value targets.
Familiarity with CRM systems.
Experience managing inbound and outbound operations.

About Vintage.com

At Vintage.com, we exist to create a world where everything has value and nothing is wasted.

We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.

What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.

Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.

Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.

Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.

As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted ️

Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.

We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.

If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.

Your personal data will be handled in accordance with our Privacy Notice.

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mentor vacatures in gelderland

Spanish Cx Team Lead

Dutch Cx Team Lead

Technical Writer

Pedagogisch medewerker jeugdzorg+ in Eefde

International Project Director (NSI)

Trainer Bedrijfshulpverlening

German Cx Team Lead

Teamleider Tenderteam (Noordoost)

French Cx Team Lead

Specialist HG/KM regioteam Achterhoek West

Forensisch begeleider jeugd

Project Manager Proteins (all genders)

PhD Position: Plant Reproductive Genetics and Genome Engineering

Projectmanager SCADA

Instituutsopleider bedrijfsgeneeskunde

Global Key Account Leader - Electrical Distribution (EMEA)

Engineer Data Management

Jeugdbeschermer

Jongerenwerker

Postdoctoral researcher infectious disease modelling

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van mentor in gelderland

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