Are you ready to lead operational excellence and shape the talent strategies for a global industry leader?
As an Associate Manager Operations at Randstad Sourceright, you won’t just manage processes; you will be part of a passionate and leading global recruitment business, driving operational success and strategic growth for our key client partner. If you thrive in a high-impact environment where you can mentor a talented team, optimize SLAs, and act as a trusted advisor to senior stakeholders, this role is for you.
In this role, you will be the operational cornerstone of our client partnership, managing an end-to-end recruitment delivery team and ensuring the highest standards of service. As a trusted strategic partner, you will act as the first point of contact and primary escalation point, translating complex client needs into actionable talent strategies.
You’ll be leading a high-performing team dedicated to delivering top-tier solutions, from direct sourcing and recruitment campaigns to robust supplier management. This position is based on a hybrid model, offering the perfect blend of remote flexibility and collaborative on-site teamwork.
- About the partner: leading supplier in semiconductor industry
- About Randstad Sourceright: As a global talent leader, Randstad Sourceright delivers the solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our expertise spans all facets of permanent talent acquisition and contingent workforce management through cutting-edge RPO, MSP, and Blended Workforce Solutions.
- Team Leadership & Development: Lead, coach, and mentor an emerging talent (talent engagement team), managing performance, capability development, and resource allocation.
- Client & Stakeholder Management: Act as the primary operational contact and escalation lead for the client, managing expectations and advising on recruitment policies.
- Operational & SLA Excellence: Oversee the end-to-end recruitment cycle to ensure all agreed-upon KPIs and SLAs are consistently met or exceeded.
- Strategic Planning: Organize and lead Quarterly Business Reviews (QBRs), evaluating service delivery, identifying hiring forecasts, and aligning resourcing strategies.
- Budgeting & Cost Management: Track operational budgets, manage onsite spend, and report on performance metrics through monthly Management Information (MI).
- Continuous Innovation: Drive the sharing of best practices, introduce innovative ideas to improve process efficiency, and identify opportunities to upsell new service solutions.
- Tech & Compliance: Ensure the team effectively utilizes recruitment technologies (including enterprise systems like Workday) while maintaining strict process compliance.
- Experience: Proven recruitment management experience in a multinational organization, working as a Senior Recruiter, Team Lead, or Recruitment Manager in a client-facing role.
- Industry Knowledge: Preferred solid experience in Account Management or Team Management, preferably within RPO (Recruitment Process Outsourcing)
- People Leadership: Proven ability to supervise, direct, and motivate resources to achieve high-quality results under tight timeframes.
- Vendor Management: Strong capability in managing third-party recruitment agencies, stakeholders, and vendor performance.
- Tech Savviness: Hands-on experience using ATS/CRM recruitment platforms.
- Key Competencies: Excellent commercial acumen, a quality-oriented mindset, strong conceptual thinking, and a proactive drive for results.
- Communication: Exceptional communication, interpersonal, and negotiation skills to build trust with senior-level corporate stakeholders.
- Extensive on-the-job training and leadership development frameworks.
- Attractive base salary with an annual bonus plan and comprehensive benefits package.
- Flexible hybrid work model.
- An inspiring, highly digital working environment where you and your colleagues will make a genuine impact.
- Opportunity to work with a world-class global recruitment business utilizing market-leading tools and technology, allowing you to focus on leading your team and delivering an exceptional client experience.
To find out more please feel free to get in touch with our dedicated Talent Acquisition Partner at [email protected]
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
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