Would you like to use your Microsoft Dynamics 365 and Power Platform expertise to deliver visible improvements across an international business school? We are looking for an experienced specialist to join our CRM team on a temporary basis and help strengthen the digital processes that support marketing, sales, programme management, participant services and finance.
You will work in an informal, collaborative environment with short communication lines and the opportunity to see the direct impact of your work. By improving the systems and processes that support colleagues and participants, you will contribute to RSM's mission to be a force for positive change.
Due to the holiday period, recruitment may take longer than usual.
In this temporary role, you will deliver a focused portfolio of CRM and digital improvement initiatives, taking selected work from analysis through implementation, testing and handover. The exact portfolio will be matched to your expertise and may include CRM optimisation, digital marketing and sales improvements, broader business process enhancements, documentation and user enablement, integrations, reporting or supporting the further development of our participant portal.
Our CRM team manages and develops RSM's Microsoft Dynamics 365 environment and related Power Platform solutions. The team supports colleagues in their day-to-day use of these systems, resolves technical and process-related issues, delivers change requests and works closely with business stakeholders and IT colleagues to continuously improve our digital landscape.
This is a temporary position for approximately four to six months, supporting a number of strategic digital improvement initiatives within the organisation.
Your daily activities and responsibilities include:
Working closely with technical and business colleagues. Specifically, this means:
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Analyse business needs and existing CRM challenges and translate them into clearly scoped projects or change requests.
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Investigate and resolve Dynamics 365 configuration, process, workflow and data issues.
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Design and implement practical CRM and Power Platform solutions, including configuration changes, Power Automate flows, data processes and integrations.
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Review digital processes and identify where they can be simplified, improved, automated, integrated or redesigned.
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Deliver selected improvements across marketing, sales, programme management, participant services, finance and invoicing.
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Test and support the implementation of changes to ensure they are practical, maintainable and fit for purpose.
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Create clear user and technical documentation and transfer knowledge to internal colleagues.
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Depending on your expertise, contribute to Power Pages, the participant portal MVP, Power BI, authentication or other strategic digital projects.
To be successful in this position, you will need to have the following knowledge, expertise or skills.
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A bachelor-level degree in business informatics, information management, software development or a comparable field, or equivalent professional experience.
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Minimum of 3 year experience in with Microsoft Dynamics 365 CE and Dataverse in a functional, technical or combined role.
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Experience with Dynamics 365 configuration, customisation, troubleshooting and process improvement
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Practical experience with the Microsoft Power Platform, particularly Power Automate and model-driven applications
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The ability to translate business needs into practical and maintainable technical solutions.
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Strong analytical, consulting and problem-solving skills.
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Excellent communication skills and the ability to work effectively with users, developers, consultants and management.
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The ability to document solutions clearly and support knowledge transfer and user adoption
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Excellent verbal and written communications skills in English and preferably Dutch (not required).
Preferably you also have
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Digital marketing processes or marketing automation, such as ClickDimensions.
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Power Pages, portal development, external-user access, authentication or Dataverse security
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Power BI, reporting or data modelling, and/or CRM integrations, APIs, plugins, Logic Apps, Azure services, JavaScript or HTML
We offer an ambitious, international and dynamic environment, in which we compete with the top business schools in Europe. You will be part of a close, innovation-driven team on a vibrant university campus. Your ambition and personal drive will be greatly valued and we invest in personal development. We make sure you feel good about yourself, that you enjoy your work and that you grow in your profession.
You will also get:
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A salary between €4.600 - €6.000 gross per month on fulltime basis (ex. 8% holiday allowance), based on your education, knowledge and work experience.
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25 holidays and 12 ADV days.
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Variable end of year performance bonus.
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Travel cost reimbursement and working from home allowance (the possibility to travel with NS business card)
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Discount on membership of Erasmus Sport.
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Access to online learning platform GoodHabitz and wellbeing platform OpenUp.
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Regular fun work events and drinks.
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Participation in our collective pension scheme: premium full paid by RSM, voluntary employee contribution is optional.
Rotterdam School of Management, Erasmus University Rotterdam (RSM BV) is one of Europe’s most international and innovative business schools. Its primary focus is to develop business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. RSM BV is privately funded and providesa first-class portfolio of MBA and executive programmes with an international team of 150 staff working from the university campus in Rotterdam.
RSM BV offers an environment where the staff is encouraged to embrace change as a challenge in helping the organisation reaching its goals and those of its students. The working atmosphere at RSM BV is informal and communication lines are short. Being an independent and commercial company within the Erasmus University, the situation of RSM BV is sometimes complex and challenging. At the same time the company itself it small enough to maintain personal contacts and be able to have an overview of what’s going on throughout the organisation. The environment is culturally diverse and very international.
RSM BV is located in a pleasant and relatively small office, based at the Erasmus University campus in Rotterdam. It’s a lively environment, with students, staff and different companies and restaurants. The office is easy to reach by public transport as well as by car.
RSM BV is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities and nationalities. RSM BV values internal mobility; therefore internal candidates are strongly encouraged to apply. For more information, please visit the RSM BV website: www.rsm.nl
Would you first like to learn more about the position or about RSM BV? Please contact Saskia Piercy, HR Advisor at RSM BV via [email protected]
If you see yourself as a person who thrives by working in a innovating, stimulating, international and growing environment and you recognize yourself as a qualified candidate for this vacancy, please click on the application button on this page and send your CV and cover letter (in English) to Ms. Saskia Piercy, HR Advisor, Rotterdam School of Management BV, Erasmus University.
