20 beste vacatures voor de functie van lead business analist in amersfoort, ut (nieuwe medewerkers gezocht)

Manager, Support Operations
Infor —Barneveld
- Troubleshooting
- ERP systemen
- Analytisch vermogen
Business Analyst - CRM
Applied Medical Europe B.V. —Amersfoort
- Informatica
- Azure
- Troubleshooting
Business Analist
Mobility Invest Group —Amersfoort
- € 4.000 - € 5.000 per maand
- Online sollicitatie
- Hybride werken
- Engineering
- Kantoor
- Bachelor
- Productkorting werknemers
- Personeelskorting
Snel solliciteren
10 dagen
Liquidation Value Partners Specialist EMEA
Nike —Hilversum
- Fulltime
- Microsoft Excel
- Analytisch vermogen
- Communicatieve vaardigheden
2 dagen
Business Analyst
Unica —Hoevelaken
- € 4.387 - € 6.702 per maand
- Fulltime
- Verkoopervaring
- ERP systemen
- Organisatorische vaardigheden
- Winstdeling
Controlling Commercial Analyst
FrieslandCampina —Amersfoort
- E-mail
- Hybride werken
- Microsoft Powerpoint
- Microsoft Excel
- Analytisch vermogen
- Mentale gezondheidszorgprogramma's
- Flexibele werkuren
1 dag
Business Analyst
Rubicon —Leusden
- Engels
- ICT
- Communicatieve vaardigheden
Senior Operations Manager Hubs
ReBound —Utrecht
- € 5.500 - € 7.000 per maand
- Fulltime
- Hybride werken
- Analytisch vermogen
- Projectmanagement
- Continue verbetering
1 dag
Sr Analyst
HCLTech —Amersfoort
- Troubleshooting
- Windows
- ICT
1 dag
Senior Supply Chain Specialist
Nike —Hilversum
- Fulltime
- Microsoft Excel
- Communicatieve vaardigheden
2 dagen
Ecommerce Project Manager – Global (m/f/d)
MKS Inc. —De Meern
- Hybride werken
- Verkoopervaring
- ERP systemen
- Analytisch vermogen
Snel solliciteren
Senior Costing & Sourcing Analyst, Local Creation EMEA
Nike —Hilversum
- Fulltime
- Analytisch vermogen
- Communicatieve vaardigheden
3 dagen
Business analist
Trigonus —Hilversum
- € 4.500 - € 7.000 per maand
- E-mail
- Analytisch vermogen
- Bachelor
- Bedrijfskunde
Lead Trainer Business Analyst
Capgemini —Utrecht
- Communicatieve vaardigheden
- Reiskostenvergoeding
Security Operations Analyst
PwC —Utrecht
- Hybride werken
- ICT
- Python
- Budget voor professionele ontwikkeling
Director, Product Marketing - International
Netradyne —Utrecht
- Fulltime
- Hybride werken
- Management
- Marketing
- Master
Snel solliciteren
Supply Chain Data Analyst
GTE —Nieuwegein
- € 5 per uur
- Thuiswerk
- SQL
- Communicatieve vaardigheden
- Python
Snel solliciteren
Data Lead
Small Giants BV —Utrecht
- € 5.250 - € 7.000 per maand
- Parttime
- Hybride werken
- SQL
- Magazijn
- Telefoonplan
- Budget voor professionele ontwikkeling
Salesforce Consultant | Financial Services
Capgemini —Utrecht
- Salesforce
- Analytisch vermogen
- Financiële diensten
Analytics Engineer
Xebia Group —Hilversum
- Fulltime
- Hybride werken
- Azure
- Master
- SQL
Snel solliciteren

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Manager, Support Operations

Infor -
Barneveld

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Vacaturegegevens

Kwalificaties

Troubleshooting
Supplychain
ERP systemen
Technische hulp
Analytisch vermogen
Projectmanagement
Bachelor
Continue verbetering
Teammanagement
Klantenondersteuning
Budgettering
Operations
Managementervaring

Volledige vacaturetekst

General information

Country

Netherlands

City

Barneveld

Job ID

48733

Department

Customer Support

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

We are seeking an experienced Customer Support Operations Manager to lead an assigned team of support analysts and optimise support operations. This role is responsible for developing team capability, ensuring strong technical and product understanding, and driving operational excellence to improve customer outcomes.

The Customer Support Operations Manager plays a key role in shaping the support organisation’s culture, fostering collaboration within the team and across functions, and proactively identifying and removing obstacles that impact team performance and customer experience. The role focuses on leadership, performance management, mentoring, and continuous improvement while operating in a customer‑centric, outcome‑driven environment.

A Day in The Life Typically Includes

Leadership & Team Management

Lead, motivate, and coach a team of approximately 10 Support Analysts
Set clear expectations and goals aligned with organisational objectives
Conduct regular performance evaluations and provide constructive, actionable feedback
Support career development through coaching, mentoring, and development planning
Foster a positive, collaborative, and inclusive team culture
Drive engagement and motivation by recognising achievements and individual contributions
Ensure team members have the required training, knowledge, and enablement to succeed
Contribute to shaping the culture of the Support organisation in line with wider company goals

Process Improvement, Technical & Product Knowledge

Maintain and continuously develop a solid understanding of technical and product environments
Ensure the team has the appropriate technical and product knowledge to address customer needs effectively
Identify, analyse, and implement improvements to support processes to enhance efficiency and effectiveness
Develop, document, and maintain standard operating procedures (SOPs) and workflows
Monitor key performance indicators (KPIs) and identify trends or areas requiring improvement

Team & Customer Experience

Collaborate closely across the Support organisation and with Product Development, Cloud Operations, and other key stakeholders
Proactively identify recurring issues, systemic problems, and operational blockers
Ensure the team is equipped to manage customer issues efficiently and effectively
Monitor customer feedback and drive continuous improvement in customer experience
Implement strategies to improve support effectiveness, customer satisfaction, and retention

Reporting & Analysis

Produce regular reports on support operations performance and key metrics
Analyse data to identify trends, risks, and improvement opportunities
Take a proactive, data‑driven approach to issue identification and resolution
Present insights, findings, and recommendations to senior management

Plan Management

Develop and manage the support operations plan for the assigned team
Monitor expenses and ensure adherence to agreed plans and budgets

Basic Qualifications

Proven experience in Customer Support or Operations Management
Demonstrated leadership and people management capability
Strong analytical, problem‑solving, and troubleshooting skills
Excellent communication and interpersonal skills
Experience working with customer support tools and technologies

Preferred Qualifications

Experience working in a high‑growth, fast‑paced, global environment
Experience with data analysis and reporting tools
Knowledge of ERP systems, Cloud technologies, or technical support environments
Domain knowledge in Supply Chain, Manufacturing, or Warehouse Management
Understanding of industry best practices in customer support operations
Experience with project management methodologies
Bachelor’s degree in a relevant field or equivalent practical experience

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.

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lead business analist vacatures in amersfoort, ut

Manager, Support Operations

Business Analyst - CRM

Business Analist

Liquidation Value Partners Specialist EMEA

Business Analyst

Controlling Commercial Analyst

Business Analyst

Senior Operations Manager Hubs

Sr Analyst

Senior Supply Chain Specialist

Ecommerce Project Manager – Global (m/f/d)

Senior Costing & Sourcing Analyst, Local Creation EMEA

Business analist

Lead Trainer Business Analyst

Security Operations Analyst

Director, Product Marketing - International

Supply Chain Data Analyst

Data Lead

Salesforce Consultant | Financial Services

Analytics Engineer

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van lead business analist in amersfoort, ut

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