20 beste vacatures voor de functie van customer service manager in hoofddorp, nh (nieuwe medewerkers gezocht)

Head of Customer Success
GreenFlux —Amsterdam Oost
- Fulltime
- Hybride werken
- Microsoft Excel
- Salesforce
- Engels
- Verhuisvergoeding
Snel solliciteren
Customer Support Associate (Dutch Speaking)
bloomon —Amsterdam
- Parttime
- Schrijfvaardigheden
- Engels
Costumer Service
Avantor —Amsterdam
- Fulltime
- Engels
- Windows
- Microsoft Office
Customer Success Representative
Commify —Amsterdam
- € 28.000 - € 33.000 per jaar
- Parttime
- Engels
- Microsoft Office
- ICT
Snel solliciteren
Customer Success Manager
Smartly.io —Amsterdam
- Hybride werken
- Communicatieve vaardigheden
4 uur
Customer Success Executive
Siteimprove —Amsterdam
- Fulltime
- Hybride werken
- Analytisch vermogen
- Communicatieve vaardigheden
Snel solliciteren
Vacature: Teamlead Customer Services bij BeFrank - View vacancy
Bekijk bedrijf: NN Group —Amsterdam
- € 6.283 - € 8.976 per maand
- Fulltime
- Hybride werken
- Kantoor
- Leidinggevende ervaring
- Personeelszaken
- Reiskostenvergoeding
10 uur
Teamleider Telesales
Improvers —Diemen
- € 2.750 - € 3.750 per maand
- E-mail
- Leidinggevende ervaring
- Teammanagement
- Communicatieve vaardigheden
- Kosteloos parkeren
- Reiskostenvergoeding
Snel solliciteren
2 dagen
Customer Success Manager
Smartly —Amsterdam
- Hybride werken
- Communicatieve vaardigheden
Snel solliciteren
4 uur
AI Experience Lead - Operations
SumUp —Amsterdam
- Management
- AI
- Aanbrengbonus
Snel solliciteren
5 dagen
Client Service Associate (French + Dutch Speaking)
Saxo Bank —Amsterdam
- Fulltime
Customer Success Internship
Commify —Amsterdam
- Weekendbeschikbaarheid
- Engels
- Bachelor
- Productmanagement
Snel solliciteren
Client Service Associate (Dutch speaking)
Saxo Bank —Amsterdam
- Fulltime
Delivery Manager, Teleperformance (Americas & EMEA)
Dyson —Amsterdam
- Continue verbetering
- Communicatieve vaardigheden
2 dagen
Aftersales Coördinator Marketplace
Praxis —Amsterdam Centrum
- € 3.700 - € 4.500 per maand
- Online sollicitatie
- Hybride werken
- Analytisch vermogen
- Bachelor
- Communicatieve vaardigheden
12 dagen
Klantenservice Medewerker
Energyhouse —Amsterdam Oost
- € 2.500 - € 2.900 per maand
- Fulltime
- Hybride werken
Client Advisor - Spanish and Italian
Richemont —Amsterdam
- Fulltime
- Horeca-ervaring
- Spaans
- Verkoopervaring
6 dagen
Manager - Customer Tax and Operational Reporting Services (CTORS)
EY —Amsterdam
Stagiair B2B Sales
The Sharing Group —Amsterdam-Zuidoost
- € 320 - € 400 per maand
- Hybride werken
- Engels
- Stage
- Communicatieve vaardigheden
Snel solliciteren
Customer Success Intern
OpenUp —Amsterdam
- Engels
- Analytisch vermogen
- Bedrijfskunde
Snel solliciteren

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Head of Customer Success

GreenFlux
Amsterdam Oost

Snel solliciteren

Vacaturegegevens

Fulltime

Secundaire arbeidsvoorwaarden

Verhuisvergoeding

Kwalificaties

Microsoft Excel
Salesforce
Engels
Analytisch vermogen
Projectmanagement
Teammanagement
Relatiebeheer
Certified ScrumMaster
HubSpot
SaaS
Managementervaring
Facturatie
Communicatieve vaardigheden

Volledige vacaturetekst

Smart Electric Vehicle Charging Solutions. That’s the business we are in!

GreenFlux offers a cloud-based charge point management SaaS solution. This software platform connects Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs – offering charging services to EV drivers) and enables them to successfully launch their businesses. With its offering, GreenFlux plays a pivotal role in facilitating the uptake of electric mobility and the renewable energy revolution. To keep up with the rapid market and business expansion and to support the company’s dynamic growth, we are looking for new ambitious colleagues.

GreenFlux is part of DKV Mobility Group, a major European Mobility company, and we play a leading role in the transition towards sustainable mobility for our ‘own’ customers and those of the Group.

The job

As Head of Customer Success, you'll play a pivotal role in ensuring our customers realize the full value of GreenFlux solutions. You will develop and lead the CSM team and be responsible for maximizing customer satisfaction, retention, and customer value. This is a hands-on leadership role blending strategic thinking, direct customer engagement, team development, and cross-functional collaboration.

Key Responsibilities

Customer Engagement Strategy: Develop and implement proactive customer engagement strategies to drive product adoption, value realization, and long-term customer relationships.
Client Advocacy: Be the voice of the customer within GreenFlux, collaborating cross-functionally to identify and address customer needs, pain points, and opportunities for growth.
Team Leadership & Development: Mentor and coach CSMs, fostering a culture of continuous improvement, providing regular feedback, and supporting professional growth.
Performance Management: Define and track team KPIs, set clear goals, and monitor progress, ensuring that customer expectations and business objectives are met.
Operational Efficiency: Optimize Customer Success processes, tools, and stakeholder collaboration to maximize team efficiency and customer experience.
Growth & Expansion: Contribute to strategies for upselling and cross-selling, identifying ways to expand our solutions within existing customer accounts.

Requirements

Experience: Minimum of 7+ years of experience in Customer Success within a SaaS or technology environment; 5+ years of demonstrated team leadership success.
Customer Focus: Passionate about delivering exceptional customer experiences and building strong relationships.
Leadership Mindset: Proven track record of coaching, mentoring, and motivating teams to achieve exceptional results.
Analytical & Strategic: Data-driven and solution oriented approach to problem-solving, with the ability to analyse customer data and translate insights into action plans.
Technical Aptitude: Strong understanding of SaaS solutions and EV charging technologies is preferred.
Communication & Collaboration: Excellent communication skills (written and verbal), fluency in English; additional European languages are a plus.

You have

Experience with Customer Relationship Management (CRM) software to manage customer data, interactions, and improve customer relations. Familiarity with platforms like Salesforce, HubSpot, or similar tools can be essential.
Data Analysis and Reporting ability to use tools to monitor customer health metrics, analyze customer behavior, and generate reports to drive strategic decisions. Skills in using software like Microsoft Excel or specialized analytics platforms are valuable.
Project Management Proficiency in managing projects, including planning, executing, monitoring, and closing projects. Familiarity with project management tools and methodologies are a plus (e.g., Agile, Scrum, or Kanban) is beneficial.
Technical Troubleshooting Capability to understand and diagnose technical issues related to EV charging infrastructure or the software platform, providing effective solutions or coordinating with technical teams for resolution.
Software and Platform Management: Experience in managing or SaaS platforms, idealy that support EV charging operations, including asset management, tenant management, smart charging solutions, and billing systems.
Communication Technologies Knowledge: Understanding of the technologies used for effective communication and integration within the eMobility ecosystem, such as APIs (Application Programming Interfaces) for system integrations and IoT (Internet of Things) for connected devices.

Nice to have

eMobility and EV Charging Knowledge: Understanding the technicalities of electric vehicles (EVs), EV charging stations, smart charging technologies, and the overall eMobility ecosystem.
Regulatory and Compliance Awareness: Knowledge of the regulations and standards governing the EV and eMobility industry, OCPI and OCPP protocol, data protection regulations (e.g., GDPR in Europe), and industry-specific compliance requirements.

Our offer
Working at GreenFlux means working in a dynamic, innovative, and informal organization, where new ideas and developments move quickly and each day brings new opportunities and challenges.

We are proud to have an international and inclusive team, so we also offer Visa sponsorship and relocation compensation to expats. We support a hybrid working culture but also have a new and modern office with all the amenities.

Join our revolution in mobility and energy and you’ll have the chance to actively contribute to a sustainable future!

Snel solliciteren

Verfijn je zoekopdracht

customer service manager vacatures in hoofddorp, nh

Head of Customer Success

Customer Support Associate (Dutch Speaking)

Costumer Service

Customer Success Representative

Customer Success Manager

Customer Success Executive

Vacature: Teamlead Customer Services bij BeFrank - View vacancy

Teamleider Telesales

Customer Success Manager

AI Experience Lead - Operations

Client Service Associate (French + Dutch Speaking)

Customer Success Internship

Client Service Associate (Dutch speaking)

Delivery Manager, Teleperformance (Americas & EMEA)

Aftersales Coördinator Marketplace

Klantenservice Medewerker

Client Advisor - Spanish and Italian

Manager - Customer Tax and Operational Reporting Services (CTORS)

Stagiair B2B Sales

Customer Success Intern

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in hoofddorp, nh

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