20 beste vacatures voor de functie van operations agent in hoofddorp (nieuwe medewerkers gezocht)

Senior Dynamics 365 CE Contact Center
Exactpi —Amstelveen
- € 3.965 - € 6.230 per maand
- Fulltime
- Hybride werken
- Azure
- Engels
- Master
- Budget voor professionele ontwikkeling
Director, Europe Indirect Procurement - Plants MRO, Facility, Services
Nouryon —Amsterdam
- € 130.000 - € 165.000 per jaar
- Fulltime
- Engineering
- Engels
- Master
- Mentale gezondheidszorgprogramma's
Manager Finance Operations EMEA
Nouryon —Amsterdam
- € 80.000 - € 110.000 per jaar
- Fulltime
- Engels
- Financiën
- Master
- Mentale gezondheidszorgprogramma's
Partner Success Manager
Transferz —Amsterdam
- € 62.000 - € 75.000 per jaar
- Fulltime
- Hybride werken
- Spaans
- Engels
- Analytisch vermogen
Snel solliciteren
12 dagen
Internship- Supply Chain AI, Data & Process Improvement
Pharming Group —Leiden
- Fulltime
- Microsoft Excel
- Master
- Analytisch vermogen
Technical Services Resource Planner
Markem-Imaje —Amsterdam
- Thuiswerk
- Microsoft Excel
- Microsoft Outlook
- Troubleshooting
- Aanbrengbonus
6 dagen
Operations Specialist III, High-Tech (EU)
Airspace —Hoofddorp
- € 55.000 - € 70.000 per jaar
Snel solliciteren
Operations Specialist I, Aerospace & Defense (EU)
Airspace —Hoofddorp
- € 36.000 - € 45.000 per jaar
Snel solliciteren
Customer Operations Lead
Workwize —Amsterdam
- Hybride werken
- Engels
- ICT
- AI
Snel solliciteren
Operations Specialist I, High-Tech (EU)
Airspace —Hoofddorp
- € 36.000 - € 45.000 per jaar
- Thuiswerk
Snel solliciteren
AI Research Engineer (Agentic Post-training) - 100% Remote Worldwide
Tether Operations Limited —Amsterdam
- Fulltime
- Thuiswerk
- Doctor
- Informatica
- Engels
Part-time Aftersales Agent (Dutch speaking)
TicketSwap —Amsterdam
- € 15,75 per uur
- Parttime
- Hybride werken
- Engels
- Bachelor
Snel solliciteren
Guest Experience Agent
Marriott International, Inc —Amsterdam West
- € 2.505,05 per maand
- Fulltime
- Horeca-ervaring
- Engels
- Hotel
- Reiskostenvergoeding
- Aanbrengbonus
13 dagen
Front Office Agent
Vertiq Hospitality Partners —Amsterdam
- € 2.510 - € 2.990 per maand
- Weekendbeschikbaarheid
- Engels
- Hotel
- Gastenservice
- Kosteloos parkeren
- Reiskostenvergoeding
Guest Service Supervisor - W Hotel Amsterdam
Corendon Hotels & Resorts Netherlands —Amsterdam Centrum
- Fulltime
- Engels
- Hotel
- Leidinggevende ervaring
Snel solliciteren
Graduate Business Operations Associate
Bezos.ai —Amsterdam
- Fulltime
- Thuiswerk
- SQL
- Analytisch vermogen
- Bachelor
Snel solliciteren
Insurance Finance Expert
ING —Amsterdam
- € 5.677 - € 9.137 per maand
- Hybride werken
- Engels
- Financiën
- Master
Senior Data Steward - Global Operations
Kraft Heinz Company —Amsterdam
- Hybride werken
- SQL
- Analytisch vermogen
- Agile
Thesis Internship AI & Data – Customer Tech (Song)
Accenture —Amsterdam
- Fulltime
- Salesforce
- Engels
- Master
Senior Program & Value Manager - Transformation Program Office
Booking.com —Amsterdam Centrum
- Fulltime
- Hybride werken
- Microsoft Excel
- Management
- Engels

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Senior Dynamics 365 CE Contact Center

Exactpi
Amstelveen

Nu solliciteren

Vacaturegegevens

Fulltime
€ 3.965 - € 6.230 per maand

Secundaire arbeidsvoorwaarden

Pensioen
Budget voor professionele ontwikkeling
Bedrijfslaptop

Kwalificaties

Azure
Engels
Microsoft Dynamics 365
Master
Bachelor
AI
Bedrijfskunde
Communicatieve vaardigheden

Volledige vacaturetekst

A prominent consultancy firm is seeking a Senior Dynamics 365 CE Contact Center Specialist who excels at transforming customer interactions across every channel. In this role, you design and optimize omnichannel customer service experiences - spanning voice, chat, email, social media, and messaging. You improve routing, workflows, and case processes, build efficient agent desktops, and use knowledge tools and AI to ensure fast, high‑quality support. If you enjoy bridging people, processes, and technology into a seamless service experience, this position is an excellent match.

Zo ziet jouw functie er uit

Dit ga je doen

As a Senior Contact Center Specialist, you take the lead in designing and configuring advanced omnichannel environments for customer service operations. You ensure smooth communication across all channels and help create structured, consistent customer journeys that support both agents and end users.

Your responsibilities include:

Designing and configuring omnichannel service capabilities
Improving customer journeys across voice, chat, email, social channels, and messaging
Setting up routing rules, queues, workstreams, and presence management
Implementing case management, SLAs, escalation paths, and workflow automation
Building agent desktops, knowledge management components, and AI-driven support tools
Facilitating workshops, requirement sessions, and functional design discussions
Advising on customer experience strategies and platform best practices
Supporting adoption, training, and go‑live phases
Contributing to presales activities
You will work closely with multidisciplinary teams and stakeholders to modernize contact centers using Dynamics 365 Customer Service and Omnichannel for Customer Service.

Dit breng je mee

Bachelor’s or Master’s degree in IT, Business, or a related field
Minimum of 3 years of experience with Dynamics 365 CE and Omnichannel
Solid understanding of contact center KPIs (AHT, FCR, CSAT, SLA management)
Experience with voice integrations and Azure Communication Services (ACS)
Strong communication skills in Dutch and English

Dit krijg je er voor terug

Dit is het aanbod

The organization provides a strong employment package that includes:

Monthly salary between €3,965 and €6,230, depending on experience, plus holiday allowance, profit share, expense compensation, and home‑working allowance
Flexible pension scheme without mandatory employee contribution
30 vacation days (full‑time), with options to buy or sell additional days
Hybrid working model for a balanced office–home setup
Fully equipped home-office workspace
Lease a car or mobility budget
Laptop and smartphone included
Wide range of training programs supporting both personal and professional development
Dynamic work environment with exposure to consultancy, engineering, and data disciplines
Active diversity and inclusion initiatives
Strong focus on health and vitality: sports facilities, gym discounts, coaching, and wellness programs
Social culture with frequent team events, gatherings, and activities

Would you like more information first? Feel free to call Aksay Seetal, International Recruitment Consultant, about this vacancy at 06-502 86 554

Ref.nr. 6006 #ML

Dit wordt jouw werkplek

You will be part of a Microsoft-focused consulting team that supports organizations in modernizing their customer service environments. This department combines functional expertise with a deep understanding of the Microsoft ecosystem, especially Dynamics 365 Customer Service and Omnichannel. The team collaborates closely with clients and internal specialists to design secure, scalable, and future-proof customer service solutions that elevate both customer satisfaction and operational efficiency.

Wat gebeurt er met jouw sollicitatie?

Aksay gaat voor jou aan de slag. Wij gaan jouw gegevens zorgvuldig bekijken om te bepalen of er een match is. Zo ja, dan nemen wij binnen 3 werkdagen contact met je op. Is er nu nog geen match maar zien wij wel kansen in de nabije toekomst, dan houden wij jouw gegevens in ons bestand. Voor zo lang als jij daarvoor toestemming verleent. Uiteraard gaan wij vertrouwelijk met jouw gegevens om en werken wij volgens een strikt privacyreglement. Goed om te weten: Exactpi draagt het kwaliteitslabel van de ABU.

Nu solliciteren

Verfijn je zoekopdracht

operations agent vacatures in hoofddorp

Senior Dynamics 365 CE Contact Center

Director, Europe Indirect Procurement - Plants MRO, Facility, Services

Manager Finance Operations EMEA

Partner Success Manager

Internship- Supply Chain AI, Data & Process Improvement

Technical Services Resource Planner

Operations Specialist III, High-Tech (EU)

Operations Specialist I, Aerospace & Defense (EU)

Customer Operations Lead

Operations Specialist I, High-Tech (EU)

AI Research Engineer (Agentic Post-training) - 100% Remote Worldwide

Part-time Aftersales Agent (Dutch speaking)

Guest Experience Agent

Front Office Agent

Guest Service Supervisor - W Hotel Amsterdam

Graduate Business Operations Associate

Insurance Finance Expert

Senior Data Steward - Global Operations

Thesis Internship AI & Data – Customer Tech (Song)

Senior Program & Value Manager - Transformation Program Office

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van operations agent in hoofddorp

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