Overview:
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
To help our teams work together effectively, this role requires you to be located in the Netherlands. We don’t offer relocation support for this role.
The Atlassian Advisory Services team is a globally distributed group of Atlassian experts passionate about driving customer success. Advisory Services team members engage with our largest strategic and enterprise organisations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions; we want to see your ideas in action. We hire great people and then trust them to be great.
We’re hiring a Senior Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Senior Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian’s solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services.
Responsibilities:
Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organisation for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes.
Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion.
Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients.
Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement.
Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
Spend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events
Qualifications:
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
This role may also be eligible for benefits, bonuses, commissions, and equity.
8+ years of experience within SaaS companies or similar product organisations or technology consulting firms. Track record in managing large-scale projects and programs.
5+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes.
You're fluent in Dutch and English for business communication.
PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognised credential that validates your ability to manage professional projects.
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
The world's best teams work better together with Atlassian. From medicine and space travel to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.
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