The purpose of this role is to lead the operational delivery of the MXDR Client Engineering function in the UK, ensuring the successful implementation, support, health monitoring, optimization and continuous improvement of MXDR technologies across client environments.
The Senior Manager is responsible for a team/function of Engineers delivering services across the MXDR technology portfolio such as but not limited to Microsoft, Splunk, CrowdStrike, Sentinel One and Carbon Black. The role ensures operational excellence, technical quality and consistent service delivery while driving innovation and engineering maturity.
In this role you have responsibility over a function or team of technical specialists and potentially people leaders in this engineering function. The Senior Manager sets objectives, manages operational performance, develops engineering talent, and supports the direction of team goals by translating organizational priorities into clear, actionable objectives for their individual teams.
They are accountable for maintaining high standards of service delivery and technical excellence and will work closely with clients and peers across SOC, Project Management, Portfolio Management and other Engineering functions during escalations, service improvements and strategic initiatives.
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Lead the day-to-day operation of the UK MXDR Engineering team responsible for the implementation, support, health monitoring and enhancement of MXDR services across client infrastructures.
- Manage engineering capacity, prioritization and resource allocation to ensure successful delivery of implementation projects, operational support activities and ongoing service commitments.
- Ensure consistent and globally aligned high-quality delivery standards, processes and ways of working across the MXDR Engineering function.
- Act as an operational escalation point for technical, service delivery and customer-impacting issues, driving timely resolution and stakeholder communication.
- Participate in MT/ELT sessions and collaborate with SOC, Project Management, Portfolio Management and other Engineering functions to support successful customer outcomes and service development.
- Drive continuous improvement initiatives, automation opportunities and operational efficiencies that enhance service quality, scalability and engineering effectiveness.
- Provide strong line management that drives performance, coaching and career development support for lower-level people leaders and engineers.
- Develop and maintain engineering capability across the MXDR technology portfolio, ensuring appropriate technical expertise is available to support current and future service requirements.
- Support innovation initiatives, platform enhancements and the adoption of new technologies that strengthen the MXDR service offering.
- Be a member of an OOH Call Rota.
- Monitor operational performance through KPIs, reporting and governance activities, ensuring risks, trends and improvement opportunities are proactively addressed.
- The responsibilities outlined in this job description are not exhaustive. The role holder may be required to undertake other duties reasonably requested by management from time to time, commensurate with the level of the role. Colleagues are also expected to develop cross-functional knowledge and capabilities, including undertaking training in other technologies, systems and skills, to support business needs and continuous development.
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Has relevant expertise and skills to assist people leaders and senior engineers in decision making.
- Experience leading Senior Engineering teams.
- Strong leadership and operational management capabilities.
- Exceptional collaboration and problem-solving skills.
- Leadership or management qualifications are advantageous.
- Industry-recognized cybersecurity certifications relevant to the MXDR technology stack.
You will be working in a place at the top of cyber security where your ideas are valued. You cannot always tell people the details about your work, but you can tell them that you contribute to a safer society.
We also offer you:
- A good salary that matches the things you have already done and will do.
- A favourable pension scheme, twenty-six vacation days (+4 mandatory days off) and 8% holiday pay for a full-time contract.
- Many development opportunities: you can gain and share knowledge through training courses, TechTalks, events and our own Fox Academy.
- A laptop and business phone. Do you use your own phone? Then you will receive an allowance of up to € 25.
- An allowance for your internet at home of up to €40 and a working from home allowance.
- A performance bonus and profit sharing because we value your effort.
We assess, develop and manage cyber threats across our increasingly connected society. We advise global technology, manufacturers, financial institutions, critical national infrastructure providers, retailers and governments on the best way to keep businesses, software and personal data safe.
With our knowledge, experience and global footprint, we are best placed to help businesses identify, assess, mitigate & respond to the risks they face.
We are passionate about making the Internet safer and revolutionising the way in which organisations think about cyber security.
Headquartered in Manchester, UK, with over 35 offices across the world, NCC Group employs more than 2,000 people and is a trusted advisor to 15,000 clients worldwide.
We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at:
[email protected]. All personal data is held in accordance with the NCC Group Privacy Notice.
We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.